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Paramount Plants Reviews

4.8 Rating 3,564 Reviews

95 %

of reviewers recommend Paramount Plants

Company Reviews

Product Reviews

4.8

Based on 3,564 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 16th April 2024

Paramount Plants 5 star review on 6th March 2024

Paramount Plants 5 star review on 31st January 2024

Paramount Plants 5 star review on 28th November 2023

Paramount Plants 5 star review on 15th November 2023

Paramount Plants 5 star review on 12th November 2023

Paramount Plants 5 star review on 7th November 2023

353

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tree looks fine but delivery wasn't very helpful. Dropped the tree outside the house with broken branches and left. It was really heavy and hard to move it to the garden.”

Posted 4 months ago

Good morning Magda, upon receipt of your valued feedback our stock management team reached out to you via email to resolve any issues you may have had upon delivery of your order.Our stock management team are still awaiting a reply to their email to resolve this matter kind regards Peter

Posted 3 months ago

“This was our 2nd order from Paramount Plants and we were very disappointed. The plants that arrive were tiny and looked I'll, the bay tree we paid 150 for was hardly in the shape of a lollipop more like a a thin oval. Delivery also took ages with little In the way of communication or updates. When you've spent alot of money with them you would ex0ect much better.”

Posted 11 months ago

“I'd seen an advert for paramount plants on Instagram. They had exactly what we needed, large pleached trees for screening our neighbours windows. We needed 6, and initially looked at cherry laurels but they were about £3,000 - so we opted for Red Photinia at just under £1,600. We don't have a lot of money so I saved for a year and finally brought them. Charlie on the sales team was particularly helpful and a very nice person. Trees arrived, and we got to work planting them straight away. We know nothing about plants, and don't even have any in the house so was expecting some sort of instruction or aftercare on how to best get them growing well. There was nothing, and 5 weeks in we started to notice the trees going really red, we thought that was normal as they are called 'Red Photinia' - then they started to get droopy, so i asked for help and Karolina told me to dig them up, add some drainage into the ground by putting stone in and some top soil, so i did that, yet 2 weeks after that they are all brown and the stems black. I contacted Paramount plants again, which my email read: "Good afternoon all, Just wanted to update on my paramount plants purchase - Pleached Red Photinia. We brought 6 of them just 8 weeks ago (costing over £1,500) and now they are dead. it took us over a year to save and you can see from the photo/video attached that they're completely dead.. Is there anything that can be done to help sort these out, or can replacements be sent? I don't feel like there was enough guidance about caring for them, and being non-gardeners ourselves (we don't have one real plant in the property) we did what we thought we should, by watering them, and now are absolutely devastated to see them shrivel up and die. Thanks" the reply from Karolina at Paramount was simply: "For bigger files we would advise on using wetransfer. This way we can get easy access larger size files Kind Regards Karolina " The most arrogant reply, not even acknowledging my concern or issue with the trees. So there you have it. They're happy to take you money but not happy to help on such an expensive purchase. I'm going to contact consumer rights now for further advice.”

Posted 1 year ago

Hello Shelton, thank you for your valued feedback,we will reach out to you via email to resolve this matter to the best conlusion kind regards Peter

Posted 1 year ago

“Despite 2 months notice of a requested delivery date for an important birthday, the plant didn't arrive until the following week with absolutely zero communication.”

Posted 1 year ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 1 year ago

“From purchase to delivery the tree took some time to arrive. Arrived very dry with most (60%) of branches dried out and dead. It will survive but not really the condition a plant should arrive in!”

Posted 1 year ago

Hello, thank you for your feedback, I will reach out to you via email to resolve any matters regarding your order kind regards Peter

Posted 1 year ago

“We have ordered an American Gum Tree from Paramount Plants. The delivery was on time without any problems. The tree was properly wrapped so we were surprised when after uncovering the 'crown' of the tree saw that the leaves aren't looking healthy. Unfortunately after 2 weeks of the planting the leaves still not looking good. We just hope that it will be better.”

Posted 2 years ago

“As per my previous review on my large Bamboo order all species of Bamboo arrived bone dry and needed a lot of water to revive them..... Regards, Richard. Telephone 01425478302....”

Posted 2 years ago

Thank you for your review, our stock management team have been in touch via email.I hope they are working to resolve any issues to your satisfaction kind regards Peter

Posted 2 years ago

“Hi Karen, I apologise for not replying to your request at an earlier date BUT I have been observing the selection of Bamboos that I have purchased from you and your company. I have the following observations to make reference the order. 1.For the past weeks since the arrival of the Bamboos have arrived safely at my residence I have indeed been watering and feeding them,in particular the "Golden Bamboo" which was in a terrible state and is now only now showing signs of a very slow recovery.This bamboo arrived looking dead very very dry and was not healthy at all; when depotted to plant out in the garden we found a very large ants nest had infested the pot and literally taken over the Bamboo and the pot.The Bamboo was bone dry although copious amounts of water had been applied since the arrival of said plant.In fact I was shocked at the the quality of each Bamboo by the fact that they were all extremely dry despite considerable watering by me..This in turn made it difficult to remove each Bamboo from its pot and in fact some of the pots had to be cut off. I strongly advise that all plants should be watered before despatched and the quality checked.Also I suggest that each Bamboo be labelled as a "Clumper" or a runner/spreader depending on the type/variety.This in turn will assist the end user as to how much Bamboo barrier material to purchase. Regards Richard. Telephone 01425478302”

Posted 2 years ago

Thank you for your review, our stock management team have been in touch via email.I hope they are working to resolve any issues to your satisfaction kind regards Peter

Posted 2 years ago

“Wonky trunk and broken branches”

Posted 2 years ago

“not very happy with Azalea Kirin22 poor plant for the price .”

Posted 2 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 2 years ago

“Very disappointed with your service level's and quality of my rose. I know April was a dry month but at least you could have watered it before collection.”

Posted 2 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 2 years ago

“I appreciate I bought a sale item, but was expecting more of a tree which I deemed to be expensive especially after the delivery charge was added. The tree is planted and I hope one day it will be close to the images shown on yours and others’ websites. I fear that could take many years.”

Posted 2 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 2 years ago

“Plants arrived very wet, had fallen out of pot . Then squashed and football had broken up.”

Posted 2 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 2 years ago

“Waiting longer then normal and deliver very low quality plant kiwi and paciflora was completely different plants from the pictures. One of hedera ( yvi) was nearly 1m I paid £100 paund for 2m at least . Communication is very poor level ( no one tell you what happened with your order)”

Posted 2 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 2 years ago

“Only 1 arrived when I had ordered 5. And the driver knew nothing about the order anyway- he didn’t even have a copy of the order to check. The driver also came off our long track driveway and damaged the ground. I am not a happy customer”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“I didn’t realise it was a leylandi plant and should have done more research on the name as photo advertised didn’t look like a leylandi”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Unfortunately the shape of this shrub was very poor with half of the branches were only a few feet high when I paid for a tall specimen. I will have to prune all branches back to the shorter height therefore not benefiting from having bought a larger shrub. Such a a shame.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Should have been happy but unfortunately the conifers were too tall for their shipping boxes resulting in one being broken. This will never grow back and result in one conifer no longer being pointed at the top. Paramount Plants need to put in more care and attention when shipping their products, they're not exactly cheap.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Really disappointed with this Acer. The main stem/ trunk is crooked. Not a fault that will grow out, so I will always have a cooked tree, not what I wanted at all!”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“I had no email confirmation of my order, it just turned up 4 days later when no one was in.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

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Paramount Plants is rated 4.8 based on 3,564 reviews