Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,775 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 23rd June 2025

Simon

Paramount Plants 5 star review on 14th June 2025

Sandra

Paramount Plants 5 star review on 6th June 2025

Anonymous

Paramount Plants 5 star review on 1st June 2025

Camilla

398

Anonymous

Anonymous // 01/01/2019

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“Great selection of plants, delivered quickly”

Helpful Report

Posted 5 years ago

Hi Tom So pleased you're happy with your order and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“We are pleased with the Photinia delivered on time last Friday. The plant is in good condition and is now settling into the space we wanted it for.”

Helpful Report

Posted 5 years ago

Hi Andrew We're very pleased you're happy with the quality of your Photinia and our customer service. Glad to hear it's planted and settling in. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“We recently visited Caerhays in Cornwall to see the Magnolia collection and decided we wanted to buy a yellow magnolia for our cottage garden. We came across Paramount plants on line and as we are all in lockdown decided to spend out on a yellow magnolia called butterfly. Delivery was quick, communications and excellent and our tree arrived securely strapped to a mini pallet. I missed a call from the driver to alert me the tree had arrived but he called twice more to ensure he let me know personally. At the time of ordering I thought delivery charges were high but I think it was worth it. Lovely tree thank you”

Helpful Report

Posted 5 years ago

Hi Nicky Thank you so much for your very positive review, we appreciate it! We're very pleased you're happy with the quality of your Magnolia tree and with our customer service. Delivering trees so they arrive in perfect condition is quite a process, thanks for your understanding with this. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The ordering process was simple but while I give full allowance for the extraordinary times we are all facing with Coronavirus restrictions, the delivery time was nonetheless very slow - not helped by the carrier messing up the shipping and initially sending the order to the wrong end of the country - although this only added one more day to a wait time of weeks and of course is in no way the fault of Paramount. The plant (bamboo) was very well packaged but was bone dry. It arrived in fair conditition but certainly not great. Due to becoming so dry, every leaf has brown, dried out edges so at the moment, it's not looking healthy and definitely not worth the price tag. Had it been in a garden centre, it definitely would have been in the 'reduced to clear' section. That being said, it's only for the fact I know how resilient and fast growing this particular type of bamboo is, combined with not wishing to wait almost another 4 weeks for any replacement that I'm sticking with it. The new growth will not take very long and will quickly take the place of the old to improve the overall appearance. I'd possibly use Paramount plants again, albeit with some degree of hesitation.”

Helpful Report

Posted 5 years ago

Hi Chris We’re sorry you’re not 100% happy with your order and one of our Customer Service team will contact you by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Great service!”

Helpful Report

Posted 5 years ago

Hi Darren Thanks for your 5 star review - we appreciate it! We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I ordered bug killer. It arrived promptly. The bugs are dead.”

Helpful Report

Posted 5 years ago

Hi Clive Glad you're happy with your order and your problem is solved! We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I wanted a large specimen of viburnum plicatum Kilimanjaro. I could not believe how hard it was to find one over 1 metre. Then I discovered Paramount and couldn’t believe how easy it was to get just what I wanted. A perfect specimen of 1.5m in full flower at a very reasonable price, delivered on time by a cheerful helpful driver. My nursery of choice for future purchases. Well done.”

Helpful Report

Posted 5 years ago

Hi Mark Delighted to hear you're happy with the quality of your Viburnum Kilimanjaro and with our customer service. Thank you for your very positive comments - we appreciate it! We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Good communication.”

Helpful Report

Posted 5 years ago

Thank you for reviewing your plant order. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very well packaged, nice healthy plant. Many thanks.”

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Posted 5 years ago

Hi Neil We're pleased you're happy with your plant and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“no problem”

Helpful Report

Posted 5 years ago

Hi John So pleased you're happy with your plant order. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plants arrived healthy and in good condition, thank you.”

Helpful Report

Posted 5 years ago

Hi Caroline We're very pleased you're happy with the quality of your plants. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent service. Very helpful driver. Would definitely use again xxx”

Helpful Report

Posted 5 years ago

Hi Matthew Thanks for the very positive review. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Paramount Plants are the best plant delivery service in the UK. The plants are as described, unlike some other plant delivery services that will go unmentioned. They communicate clearly from the moment the order is placed, right through delivery and advice after delivery. Great service!”

Helpful Report

Posted 5 years ago

Hi Chris Thank you for your very positive comments - much appreciated! We're delighted you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“After trying to purchase the same plant, a Japanese Sago, via another seller and having been let down with mis-information and delays for weeks, the team at Paramount have been excellent in comparison regarding the delivery. In addition, the plant arrived which was completely as described, in very healthy condition and packaged in a very good manner. Thoroughly pleased with the plant and the service.”

Helpful Report

Posted 5 years ago

Hi Dave We're delighted you're happy with the quality of your Japanese Sago plant and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“We ordered a Ribes for our front garden and were very impressed with Paramount Plants. They kept us up to date via email throughout and our plant was delivered in great condition. It’s now in situ and we’ve already seen some new growth. Many thanks”

Helpful Report

Posted 5 years ago

Hi Elizabeth So pleased you're happy with the quality of your Ribes plant and that it has settled in well. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I ordered 20 Red Robin plants to use as hedging along our fence line. The plants arrived on a pallet delivered by a very helpful driver, Duly unloaded and watered straight away as recommended. Having dug the holes and now planted they look great, thank you. Size was as described and despite there being a lot of leaf drop when we unwrapped them they have provided an instant hedge as we wanted. Once established and bushed out they will be a beautiful addition, especially as they change colour. Thank you to Paramount Plants for excellent service, we will be ordering again. Laurence and Pat”

Helpful Report

Posted 5 years ago

Dear Laurence and Pat We're delighted you're happy with the quality of your Photinia Red Robin hedging plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very pleased with the whole process, from ordering to delivery and exceptional communication throughout. Plus the plants are really healthy and top quality and just as described on the website. I would definitely recommend.”

Helpful Report

Posted 5 years ago

Hi Elaine So pleased to hear you're happy with the quality of your plants and with our customer service. Thank you for the recommendation, we look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent service and support”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Diamond blue spruce tree came about a week earlier than expected. Good communication from the company and was delivered exactly as instructed in the email. It has pride of place in my garden and looks really beautiful. Thank you”

Helpful Report

Posted 5 years ago

Hi Claire Thanks so much for your very positive comments - we're delighted you're happy with the quality of your Diamond Spruce tree and that is planted and settling in well in your garden. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great healthy plants and very fast and efficient service thank you 😊”

Helpful Report

Posted 5 years ago

Hi Sharon We're very pleased you're happy with the quality of your Portuguese laurel plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,775 reviews