Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,781 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 24th June 2025

Martyn

Paramount Plants 5 star review on 23rd June 2025

Simon

Paramount Plants 5 star review on 14th June 2025

Sandra

Paramount Plants 5 star review on 6th June 2025

Anonymous

399

Anonymous

Anonymous // 01/01/2019

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“The plants arrived in great condition, and were surprisingly above expected specifications in terms of height and form and general growth!”

Helpful Report

Posted 5 years ago

Hi Michael So pleased to hear you're happy with the quality of your plants and our customer service. Thanks for taking the time to leave us a review - we appreciate it! We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Easy to order, very prompt service, great delivery guy and the plants were excellent. Have ordered many many times from Paramount and will continue to do so..you get exactly what you expect and in some cases more.”

Helpful Report

Posted 5 years ago

Hi Anita We're delighted to hear you're happy with the quality of your plants and with our customer service and thank you for being a regular customer - we really appreciate it. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I was very pleased indeed by the service from Svend and Peter and the team at Paramount Plants. They ensured I received good quality trees as quickly as possible and this even included a special order. Thank you.”

Helpful Report

Posted 5 years ago

Hi Rakhi We're delighted to hear you're happy with the quality of your trees and with our customer service. I will pass on your kind words to the team. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great hortensia!”

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Posted 5 years ago

Hi Agathe Glad to hear you're happy with your Hortensia and thank you for taking the time to leave us a review - we appreciate it. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Albizia Eveys Pride 1.25 - 1.5m was not in stock when ordered,but worth waiting for. Good condition and a nice size.”

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Posted 5 years ago

Hi John So pleased to hear you're happy with the quality and size of your Albizia. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Although not close by (south London) we are very happy with the Acuba Japonica which we have received. We have bought before and the quality of the plant is good and the buying experience was faultless with close touch kept with us about delivery which arrived on schedule.”

Helpful Report

Posted 5 years ago

Hi John Thank you so much for being a returning customer and taking the time to give us a 5 star review. We are very pleased to hear you're happy with your Aucuba and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Love the trees, great service - we will be back !! Thanks”

Helpful Report

Posted 5 years ago

Hi Jonthan Delighted to hear you're so happy with the quality of your trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Quality of plants exceeded high expectations. All delivered as stated. Excellent”

Helpful Report

Posted 5 years ago

Hi Jane Very pleased to hear you're so happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Thank you for an efficient service, amazing plants. I will definitely buy from Paramount Plants again.”

Helpful Report

Posted 5 years ago

Hi Julie We're delighted to hear you're so pleased with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“This was my 2nd delivery of plants from Paramount. The Website is absolutely brilliant as there are images of all the plants at the noted sizes. Such a great tool when you are spending a lot of money on established plants/trees. Will definitely purchase again.”

Helpful Report

Posted 5 years ago

Hi Emma We're delighted to hear from a satisfied loyal customer and thank you for your very positive feedback regarding your online experience. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Absolutely exceptional service! They were so helpful when it came to selecting the trees and ensuring they would be the right size. Super efficient email comms throughout and the delivery process again was so efficient and totally reliable. Couldn’t recommend them enough!”

Helpful Report

Posted 5 years ago

Hi Sharon Thanks so much for your 5 star review and your recommendation we appreciate it! We're pleased you're happy with your trees and our customer service and look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“we are very happy with your service. Our plants arrived when expected and in very good condition. We were well advised and kept informed during the purchasing process. Many thanks.”

Helpful Report

Posted 5 years ago

Hi Anne We're delighted to hear you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The delivery was very fast, had no issues. We even changed the delivery address after dispatch with no issue. Invoicing was again, easy to retrieve. Good service all round.”

Helpful Report

Posted 5 years ago

So pleased to hear you are happy with our online ordering and customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plants were very well packed and in good condition on arrival. Communication was prompt and professional throughout the process. Will definitely return if I need mature plants again. Thank you.”

Helpful Report

Posted 5 years ago

Hi Lesley Very please to hear you had a good experience buying online from us and that you were happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Hi Lesley Thanks so much for leaving us a 5 star review, we're delighted to hear you're pleased with your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The standard Hydrangea was a lovely plant in full flower. My only criticism is that there was no e mail to tell me of a delivery day and time as promised and the plant was not left out of sight in the porch but just left for all to see in my front garden. I was out all day so it was lucky it didn't go missing!!!”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with the delivery arrangements, someone from our Customer Services Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

Thanks again for your feedback and review. As advised it does appear at our end that we sent confirmation of delivery date (in accordance with our usual practice) by email to you prior to the delivery. Regarding the instructions on delivery I have spoken personally to the driver Livio this afternoon who is one of our most experienced drivers. Livio advised me that he made a judgment call when he arrived that the plant tucked in amongst other plants where he thought it would be the safest ( rather than on the porch where the plant would be more conspicuous ). I am sorry that this was not in accordance with your instructions - usually the drivers make the correct decision on arrival and I hope it didn't cause you too much inconvenience that he decided on a different spot to leave the plant which was a metre or so from the porch / front door I believe. Please do not hesitate to contact me if you have any further questions. Kind regards Karen

Posted 5 years ago

“Ordered an olive shrub, osmanthus burkwoodii, abelia grandiflora - all lovely, mature shrubs in big pots. Also had an ilex crenata pom-pom - so cute and taking pride of place in a large terracotta pot in our newly paved back yard. Only small problem was delivery was in a 20 tonne truck and our lanes are very narrow. Best to specify small truck if you also have limited access. Good, friendly service. Would buy again.”

Helpful Report

Posted 5 years ago

Hi Katherine We're delighted you're so happy with all your plants and our customer service and thank you for taking the time to leave us a 5 star review. We look forward to being of service again in the future. Many thanks Karen

Posted 5 years ago

“Very knowledgable, helpful staff. Good quality trees.”

Helpful Report

Posted 5 years ago

Thank you so much for leaving us a 5 star review - we're delighted you're pleased with the quality of our trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Ivy arrived in good condition, looks as I had hoped”

Helpful Report

Posted 5 years ago

Thank you very much for taking the time to leave us a review. We're very pleased you're happy with the quality of your Ivy plant. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent quality pleached hornbeam. Just as good as I hoped they would be. No problems with delivery. Customer service good. Will be ordering again soon.”

Helpful Report

Posted 5 years ago

Hi James So pleased to hear you're happy with the quality of your pleached Hornbeam trees and our customer service. We look forward to being of service again in the future. Thank you. Karen

Posted 5 years ago

“Although not the cheapest option I love my mature tree. It seems to have settled in well. The driver was very knowledgeable helpful and enthusiastic about the trees he was delivering and paramount. Thank you all.”

Helpful Report

Posted 5 years ago

Hi Denise We're delighted you're so happy with the quality of your mature tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,781 reviews