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Papier Reviews

4.7 Rating 14,671 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,671 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 25th April 2024

Papier 5 star review on 24th April 2024

Papier 5 star review on 19th April 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 18th March 2024

449

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rarely leave reviews- especially negative ones, but I am really frustrated with my order. I am in nursing school and I ordered a planner (essential right now!). I chose next day air and paid double the price so that I would have it quickly. It was supposed to be delivered 1/14/22. As of right now the tracking still says “label created.” So, it isn’t on the way yet, and today is 1/15. I understand hold ups right now with shipping related to COVID, but the company is also responsible for getting the product out by a certain date, time, etc. to adhere to the option of express delivery. I feel guilty complaining but if anyone else expects to get their product quickly I’d like to warn them.”

Posted 2 years ago

Hi, we're really sorry to hear that this order has been delayed, it's very unusual. Please do drop us an email to support@papier.com and we'll look into this and refund your shipping costs. Papier Customer Service

Posted 2 years ago

“I was honestly very disappointed. Unfortunately I’m not sure if it was only mine but the colors aren’t vibrant at all. If you don’t see it online it’s cute in person but in comparison you can tell. It’s so beautiful online. In person the print looks dull and my name itself looks like it’s bleeding. Overall it looks printed on a cheap printer. It’s upsetting how it turned out. I wanted to buy the receipt book but am thinking twice about it now. I’m sure other prints probably look better !”

Posted 2 years ago

Hi Sarah, we're sorry to hear that feedback. The backlight screen on your phone or PC will make the colours appear slightly brighter than they will in print, but if you email some photos to support@papier.com we'll be happy to check whether that has printed as expected for you. Papier Customer Service

Posted 2 years ago

“Papier pens used to be my go-to for my office space and gifts for employees. That said, when I recently bought myself one over the holidays, it did not work. I asked for a replacement but was told that they could not guarantee a better pen. Customer service did not try to come up with a better solution, like a full refund or free pen refill replacements. Disappointed in the customer service and will be shifting my company's pens to another supplier.”

Posted 2 years ago

Hi there - I am so sorry to hear you are not 100% happy with your pen, this is very disappointing to hear. Please do contact us on support@papier.com once more and I can assist you further in resolving this issue. All the best, Alicia :)

Posted 2 years ago

“The covers are extremely cute, versatile, and beautifully customizable. But that's where the good features end. First off, this planner is poorly described. Based on the images on the website, you can see that this planner has monthly calendars, monthly overviews, weekly spreads, and blank lined pages. The way the website showcases makes you think that all the spreads of the same month are grouped together. So you expect: January calendar, January overview (goals, to-do's etc) blank lined page, weekly overview for the entire month, repeat with February etc. This is not the case. The order of these spreads is all the monthly calendar spreads are grouped together, then all the monthly overviews are grouped together, then all the weekly overviews for all the months are grouped together, with the months not even separated, then the blank lined pages at the end. This order is extremely illogical, cumbersome, and time consuming, defeating the entire purpose of a planner. Customer service were kind and responsive, though I didn't get the feedback I wanted or expected. I had to negotiate a discount and no future solution to properly display or announce the order of planner layouts was announced. Instead I was told this was the best format. As an avid planner user of 12+ years, I have never seen a layout like this... because it doesn't work! In addition to the (stupid) order of the planner's content, it is extremely stiff, meaning you have to really press down on the pages as you're righting. The planner does not remain open on the desired page, like a regular, high-quality, $40 planner. Even flipping pages requires effort to press down and prevent them from flipping back. To get my planner to stay relatively open to the same page range, I have to bend and press and do gymnastics with the book and apply so much weight to force it open... and it still doesn't because the fault lies in the design. It's so stiff that I even considered taking it to Office Max and cutting the bind to add coils, but I already spent ~$40, it doesn't deserve more. Besides the binding, the paper quality and color are less than satisfactory. The GSM on this is hideous, and the pages bleed with any ink or highlighter use. To conclude, planners have been increasing in price and demand, as you would expect the quality would be increased as well. Not in the case of Papier. The price and quality are inversely proportional. Although I received an unremarkable discount after expressing my dissatisfaction with the product, I genuinely hate using my planner every day, because spending nearly $40 on it makes me do so. If all you care about is how cute your planner looks, then look no further than their vast selection. If you actually have practical use for your planner (i.e your sanity depends on it and it goes everywhere with you), DO NOT purchase your next planner from Papier.”

Posted 2 years ago

Hi there - thank you for your review! I’m so sorry to hear you don’t like the setup of the 2022 diary! We originally developed our 2021 diaries in a different format due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. However, following further feedback from customers regarding issues with this new format, we have reverted back to our original setup for our 2022 diaries. Apologies again for any disappointment caused and do let me know if you have any further queries. If you have any further queries, please do get in touch on support@papier.com Best Wishes, Alicia

Posted 2 years ago

“Price was reasonable for the product I received and the customization is beautiful. It arrived promptly and I did not have any issues with shipping. The paper quality is great and I love the simple design. The reason for the mediocre review is the layout - it does not make sense. All of the monthly calendar pages are in the beginning of the book, followed by all of the monthly goal pages, and then finally all of the weekly agenda pages. I don’t understand why the monthly calendar/goal pages don’t come before the corresponding weekly pages. Also, there is only one bookmark string so how am I supposed to bookmark both the month and the week page if there on opposite sides of the book? Ultimately I really love this planner - it’s well-made, there’s space for notes, goals, important dates, everything I look for in a planner! I just really hope they change the page order so I can buy it again next year.”

Posted 2 years ago

Hi Sara - thank you for your review! I’m so sorry to hear you don’t like the setup of the 2022 diary! We originally developed our 2021 diaries in a different format due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. However, following further feedback from customers regarding issues with this new format, we have reverted back to our original setup for our 2022 diaries. Apologies again for any disappointment caused and do let me know if you have any further queries. If you have any further queries, please do get in touch on support@papier.com Best Wishes, Alicia

Posted 2 years ago

“I just found the placement of lettering difficult to understand”

Posted 2 years ago

“Not very impressed with the quality of shipping provided by papier. The save the dates we ordered were jammed into a small box. Due to the small box we received all of the envelopes bent. I also noticed how off centered two of the lines were, even when using the center tool. I should have caught this while editing but it was more noticeable when we received the save the dates in person. For the price I really expected better quality and better shipping.”

Posted 2 years ago

Hi Nicole - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia CS Team

Posted 2 years ago

“Have used Papier for a good few years and created about 4 phonebooks, along with diaries for the last 2 years. They were always good and reliable. But lately I have been unable to access designs I am working on - I have had to delete several and start again. I once again cannot access my latest design, even though I can access old ones that are 3 times the size which I created a year ago. Sadly have to look for a new phonebook supplier as I have wasted hours creating books that I cannot ever print. A real shame. Tread carefully with using them as an option to create phonebooks. Great for everything else.”

Posted 2 years ago

Hi Vicki, we're really sorry to hear you're having trouble with our photobook editor. If you haven't already been in touch with our support team at support@papier.com do please send us an email so we can resolve this for you. Papier Customer Support Team

Posted 2 years ago

“Bought my first productivity planner from papier about 3 months ago and I was absolutely blown away by the quality of both the paper, hardcover, and ribbon. Since I am almost done with my planner I decided to purchase another one ahead of time just so I have it in hand. I cannot express how disappointed I am at the quality change between the 1st planner and the one I have just recieved. The paper is now much more thinner and the ink bleeds through the paper. The paper is not as smooth and thick as the previous ones as well. The ribbon now is less silky and much more course to the feel. Overall , the quality of the new planner feels relatively cheap despite no price difference. Really disappointed in papier this time around, Please bring back the original quality. (planner from 2months ago above) (new planner on bottom of pic)”

Posted 2 years ago

We're so sorry to hear that you are unhappy with your order. Availability of the paper we source can change so we may swap to alternative materials to ensure we are able to produce our stationery. Thank you for letting us know your feedback with regards to the whiter paper, we will of course take it into account. Papier Customer Service Team

Posted 2 years ago

“I received my card after a second attempt and, bearing in mind this was a thank you card that now needs to be sent on, is now very overdue. When it did arrive it is printed very well but delivered in such a soft envelope that it has been bent and curled in the post, which means it doesn't look great. Will now have to try to flatten it before sending on.”

Posted 2 years ago

Hi there - I am so sorry to hear you had this trouble here! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 2 years ago

“The website and product range is great and I was excited to shop here but I ordered two cards and they were both quite grainy and low resolution. It’s a shame because the paper itself is lovely quality, the brand is lovely, but I wouldn’t shop here again because the cards themselves kind of look like I’ve printed them at home. This was a problem on a regular design and also a photo upload card, and the text on both was also grainy. For the price you pay - comparable with paperchase, joy, Etsy etc - the quality isn’t good enough, I’d just use the other shops for future cards :/”

Posted 2 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photo cards, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 2 years ago

“I have to be honest and say I'm really disappointed by the quality of my daily planner. The design is excellent, excellent cover design choices, and excellent fonts and layout within. However, I was expecting a cover that didn't feel like any old £2 tesco notebook, and design aside, that is very much what this one is. The paper is thick, but doesn't feel especially nice to write on. I was hoping for better for a £25 planner. Maybe using it it'll become indispensable but so far I'm really underwhelmed.”

Posted 2 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photobook, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 2 years ago

“I have to be honest and say I'm really disappointed by the quality of my daily planner. The design is excellent, excellent cover design choices, and excellent fonts and layout within. However, I was expecting a cover that didn't feel like any old £2 tesco notebook, and design aside, that is very much what this one is. The paper is thick, but doesn't feel especially nice to write on. I was hoping for better for a £25 planner. Maybe using it it'll become indispensable but so far I'm really underwhelmed.”

Posted 2 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photobook, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 2 years ago

“Bought the mid-year calendar and it's awful. I hate it. All views are grouped together which makes it really difficult to navigate. Monthly views are at the beginning, the goals are in the middle and the weekly views are at the end. It's such an awful user experience. You need to flip through pages to find what you want. Ugh.. plus the paper is so thin that you can see through. Such a waste of money.”

Posted 2 years ago

Hi there - I am so sorry that you are not happy with your Mid Year diary, this is very unusual feedback! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 2 years ago

“First of all, I really wanted to love this planner. I love the design and thought it was super cute. Shipping was reasonable, it took about a week. However, once I got it and looked inside I realized how funky the layout was. All of the monthly overviews are in one section and the monthly days are in another. So when you are writing in the monthly calendar you have to manually flip to the actual day to write it in because there is only one bookmark. I could put a post it where I need it so that I don’t have to flip, but for how much I paid for the planner I’d expect that wouldn’t be necessary. Overall bummed about my experience, but I learned my lesson to not order a planner online. One star for the quick shipping and one star for the pretty design.”

Posted 2 years ago

Thanks for your feedback! After receiving lots of customer feedback regarding our 2021 diary layout, we decided to revert back to our original format, with the monthly goals pages grouped before the 52 weeks of the year, to avoid confusion caused by duplicate pages. I am sorry to hear this has not been best for your needs on this occasion. Best wishes, Alicia

Posted 2 years ago

“I have ordered another daily planner (which I love), third one this year, but I am very sorry to say it's not been the same quality as before... Hardback seems like it doesn't fit well with inside, quality of paper is much worse then I received before (twice) you can actually see print through the page. I'm used to highest quality from Papier and I love the design of planner itself. It's just the finish of the product it's a bit disappointing.”

Posted 2 years ago

Hi Gabriela, We're really sorry to hear your latest planner doesn't look like your previous ones, please send some clear photos over to support@papier.com and we'll be happy to help. Papier Customer Support

Posted 2 years ago

“The prints were late and didn't arrive in time for our wedding, even if we paid extra for the quickest shipping. There wasn't any tracking information sent to us. The quality of prints was mixed - the menus came out great, but the name cards were mixed in with someone else's order and we had to weed them out. Customer service is generally unavailable to the U.S. because of the time difference, and they don't have anyone on hand to deal with urgent issues (like your prints not being delivered the date it stated in the email / what you're paying for).”

Posted 2 years ago

Hi, We're really sorry to hear about your experience, of course we're happy to refund any items that miss an occasion due to postage delays. It doesn't sound like this order was at all up to our usual standards, if you haven't already been in touch please do email us on support@papier.com so we can look into how these mistakes happens. Papier Customer Service Team

Posted 2 years ago

“Beautiful diary, but every time a month ends in the middle of the week, it duplicates that week causing met to miss events/double book things. Also the pages don't lie flat enough when open for me to easily write.”

Posted 2 years ago

Thank you for your review Fleur, I’m so sorry to hear you don’t like the setup of the diary! We developed our 2021 diaries in this way due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. If you are unable to use the diary received, you can email us on support@papier.com and we will look into a suitable resolution for you :) Best wishes, Alicia

Posted 2 years ago

“I'm not sure what I expected, and I was super excited to order from here for forever because of all the pretty options for notebooks, but...the planner I received was the leopard, daily planner. The quality of the paper I was a little surprised with. It is very thin and the thin, light pen I was using I can't even use because it bleeds. I have to use a pencil with this paper. Also, the quality of the outside material seems cheap to me? I didn't get the foiled so i'm not sure if that seems or feels better. Maybe it's the print that makes it look cheap but it doesn't look high-end like i thought these would be. I know there is a ton of great reviews but i really don't think me putting my name on this and the quality of the product was worth 36$ (including shipping). I probably wouldn't purchase from here for planners again, maybe a notebook, but i can find just as cute notebooks in marshalls, tjmax or on amazon. Super unfortunate because i love all of the patterns on this website, but i just didn't feel or see the quality I thought I'd receive.”

Posted 2 years ago

Hi there - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 2 years ago

“I ordered this planner thinking it would start in July 2021 and be a regular planner. Instead it starts in August 2021 and is semester-based (assuming the user is a student). If I had realized that I would have probably gotten the Daily Planner since I don't need fields like "semester" or "class schedule." I find it weird that something so obviously geared towards students was not marked as such in the product description. https://www.papier.com/us/animal-kingdom-35681 Just some feedback to make the description more accurately match the product.”

Posted 2 years ago

Hi Alexis, I am so sorry to hear you are not 100% happy with your planner! This is very unusual feedback! I can see my colleague sent you a new corrected planner, more suited to your needs, which is great! Do let us know if you have any further queries! Alicia :)

Posted 2 years ago

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Papier is rated 4.7 based on 14,671 reviews