Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,153 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received it”

Helpful Report

Posted 5 months ago

So sorry to hear about the delay here, Alycia! We've reached out via email now to arrange a solution. Papier CS Team

Posted 5 months ago

“Hardcover seem very high quality and nice! But the spiral, while priced sensibly the same, seems of much lesser quality and much more fragile.”

Helpful Report

Posted 5 months ago

Thanks for your feedback - we're sorry to hear that! If you'd like to pop over any photos showing the issue, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“While I enjoyed the concept of the planner and loved being able to add my vision board to the front and back covers, I’m not happy that almost all the tips of the pages came dirty!! Especially since it was considered custom and had to wait longer for it to arrive. I do have other Papier products purchased instore at Nordstrom that came in great quality. I would probably prefer to just pick up in person. Just thought it was neat to be able to customize the pictures to be my vision board so I ordered one from the Papier website this year.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Khaleyah - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“In the past, (about 3 years ago) I ordered The Secret Garden Foiled journal for myself. I recently repurchased it, personalised, as a Christmas gift for my mother-in-law. Unfortunately the quality has diminished so significantly, it may have been a one-off, but the journal print was slanted, the gold-foiling that used to be really classy and delicate is now gaudy, raised and tinny. I was surprised and disappointed.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Charlotte! If you'd like to pop over a photo showing the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“I was expected much better quality paper based on the reviews and the price. I’ve had $10 planners that have thicker paper. I also think it’s not clear when purchasing that the month overviews for the entire year come first then a monthly plan for the entire year then the weeks. I wish there was a way to customize the order and have it each month at a time. Overall I don’t think I’ll be purchasing again. The additional monthly planning pages and lack of quality paper are not worth the price.”

Helpful Report

Posted 5 months ago

Thanks for your review - so sorry to hear that! We do detail the inside contents of our products on the product page but I'll certainly pass your feedback forwards. Regarding the quality issues, do feel free to contact us with photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 5 months ago

“I am a planner girlie and love papier and have used their planners for years. Slightly disappointed this year because the design I ordered (Italian summer) cover was pink instead of cream (what I wanted) as advertised (see photo). Papier told me that color variation is to be expected. I guess maybe I am particular but idk it just didn’t sit well with me because for the cost, I would like to receive the product as pictured (and not have to forgo a 15% refund because I customized it). :(”

Helpful Report

Posted 5 months ago

So sorry for the disappointment here - we'll certainly pass your feedback on! Please feel free to get back to Olivia's email if you'd like to arrange a solution. Papier CS Team

Posted 5 months ago

“I bought a personalized planner with an art deco stylized front. The design is wonderful but the raised foil on the cover began to fall off after one day of use. I would not recommend.”

Helpful Report

Posted 5 months ago

Oh no - so sorry to hear this, Colin! If you'd like to pop over a photo to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 5 months ago

“Notebooks great, leather diaries awful!”

Helpful Report

Posted 5 months ago

So sorry to hear this! I can see Simrah has assisted with a partial refund for the disappointment but please do reach back out to us if you have any further queries. Papier CS Team

Posted 5 months ago

“This is not what I ordered. I ordered a personalized planner with three pictures of my grandson on the cover. Ordering was confusing because the ordering page had previous orders on it.”

Helpful Report

Posted 5 months ago

Oh no, we're sorry to hear there was mistake in your order! Please feel free to contact us at support@papier.com with photos of the product received and we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“I can't find where I can leave a product review. I'm disappointed in my purchase for a few reasons, some of which are on me, but I did want to make sure it was known that this planner is definitely mass-produced and not well made. Every time I turn pages, a pile of tiny paper shreds is left on my desk. And for something that you have to turn pages on regularly (between the monthly/weekly views), that's not a sign of something that is well made. Should've gone with my gut instead of a product that could be personalized. It's not worth it.”

Helpful Report

Posted 5 months ago

We're so sorry to hear about the disappointment with your order, Katie! If you'd like to send over some photos of the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“Paper quality is great, the designs of thier diarys are unique but the sturcture/layout makes no sense.”

Helpful Report

Posted 5 months ago

Thank you for your review! We're so sorry to hear about the disappointment with the layout of your diary. We've passed your feedback on to our product team. In the meantime, do feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“I received a cookbook for Christmas and for the price, I am disappointed with the quality. The paper inside feels like newspaper. Does not seem like it will last long at all”

Helpful Report

Posted 5 months ago

Sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“Very mixed, ordered two items and only one showed up, no explaination as to why but the missing item was sent out on the same day that I raised the issue without any hassle. Positives, customer service was quick to send out the missing item and importantly kept me up to date on any issues with the order. The original order arrived in very good time and in suitable packaging. Negatives, no explaination as to why I only recieved half an order. The order was for Christmas so it was an important delivery day missed and it was also to an address that I don't live at which then added further issues. The missing item was set to arrive before New Year but due to suppling issues got pushed even further back into the new year.”

Helpful Report

Posted 5 months ago

We're so sorry for the dispatch error here, John, and the delay to your replacement order! This is of course not the experience we want for our customers. Your feedback has been passed forwards but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“The book layout is lovely, but the paper quality is thin/poor and ink shows through.”

Helpful Report

Posted 5 months ago

Thanks for your feedback, we're so sorry to hear that! If you'd like to reach out to us at support@papier.com with photos of the item, we'll definitely look into this for you. Papier CS Team

Posted 5 months ago

“I ordered gifts but they did not come with gift cards so my people didn’t know who sent them! The actual products are fine, as advertised.”

Helpful Report

Posted 5 months ago

Oh no, we're so sorry to hear that the gift notes were missing from your orders! This has been flagged with the printing team. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“The bullet journal I bought was beautiful, but I noticed once i started using it that the pen was coming straight through to the other side.”

Helpful Report

Posted 5 months ago

Thanks for your feedback - we're sorry to hear about the disappointment here! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Team

Posted 5 months ago

“Considering that my order was to be delivered BEFORE Christmas, and I am yet to receive it, I’m not impressed.”

Helpful Report

Posted 5 months ago

So sorry to hear about the delivery delay here, Samantha! I can see Andia has assisted with a refund and the order has now been marked as delivered, but please do reach back out to us if you need anything else at all. Papier CS Team

Posted 5 months ago

“Use it a lot but wonder if you quality check cards? I sent a photograph card to Australia and apparently one of the heads was chopped off which I wouldn’t of purposely done.”

Helpful Report

Posted 5 months ago

Sorry to hear this, Katharine! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“Product was okay, expensive for the quality. Had a few issues with the delivery and customer service was very unhelpful.”

Helpful Report

Posted 5 months ago

Sorry to hear this! I can see your order was marked as delivered on 30th December, ahead of your estimated arrival date, but please do reach out to us at support@papier.com if you have any further issues. Papier CS Team

Posted 5 months ago

“Although the products and idea seem nice generally unfortunately every step of my order from the company so far has been frought with difficulty and disappointment. As I'm not an IT expert I could have done with a bit more assistance with the ordering process as I wanted the product to be perfect for my daughter's wedding. Unfortunately as I was doing this during unsocial hours the only way I could get advice was by awaiting response to my email. I was not actually able to speak to a person, not even the next day and I felt under pressure to get the order done due to multiple reassurances that the product would arrive on a particular date in time for Christmas. It did not in fact arrive on that promised date and the delivery process was chaotic, misleading and confusing and inconvenienced me greatly however the response I got when attempting to unravel the process was dismissive at best. When the product arrived my daughter noticed that the pages were wavy rather than lying flat in the book and although the customer service advisor was initially helpful I have now sent two further emails with zero response. Frustratingly I have only received generic emails such as this. I am left feeling that the company just want my money and once they have it any notion of care or customer service goes out the window.”

Helpful Report

Posted 5 months ago

Thanks so much for your feedback, Julia. We're so sorry to hear about the issues you've faced with your order - this is of course not the experience we want for our customers and we will certainly pass your feedback on. It looks like the photos of the issue were not attached to your email to us, would you be able to send these over to support@papier.com so we can look into this further for you? Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 17,153 reviews