Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,205 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,205 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I designed my own save-the-dates and wanted to print them through Papier. The upload process and instructions were very clear and easy. When my proof was sent to me, the trimming was off so I reached out to customer service. The rep verified it was not my fault and placed a new proof order. After waiting two weeks for the new proof I come to find out the proof was canceled without telling me. When I reached out again and ordered a new proof, it arrived and once again the trimming was off. After these two failed attempts and poor experience I decided to order my save the dates through a different company. Love Papier's other products but their printing isn't great sadly!”

Helpful Report

Posted 9 months ago

So sorry to hear this, Hannah! This is of course not in line with our usual standards. If you'd like to reach out to us at support@papier.com with photos of the faulty items, we'd be happy to look into this further for you. Papier CS Team

Posted 9 months ago

“I don’t want your branding on my stationary. I paid you, I’m not advertising for your company.”

Helpful Report

Posted 9 months ago

Thanks for your feedback, Bryan! We've taken the step of adding our logo to protect the artwork that our designers work so hard to bring to life. We will of course pass on your thoughts and apologies for any disappointment! Papier CS Team

Posted 9 months ago

“Ordered save the dates for my wedding, but when they showed up, there was nothing but a few envelopes inside the box. The box had barely been sealed and had opened during transit and most of its contents had been lost. Customer service was kind and responsive, and got the order reshipped right away. But when the replacements showed up, the edges were all damaged during transit as they were still not packaged well at all. Really disappointed.”

Helpful Report

Posted 10 months ago

Oh no, we're so sorry to hear that your replacement order arrived damaged! Please do reach out to us at support@papier.com with photos of the issue, and we'll be happy to assist further. Papier CS Team

Posted 10 months ago

“Beautiful products but it has taken me a while to be a repeat customer as my last order was a disaster with not all of the items being dispatched. After many years I decided to order personalised gifts again and once again only two out of three items arrived! I notified customer service straight away and after many emails they are printing another item which will take another 10 days to get to me which will be late for the recipient. I paid express shipping for my initial order so I would receive the items in plenty of time however there wasn’t any offer of refunding this. When I requested to be refunded for the express shipping I was only offered a 15% discount off the item which was a mere $6.00 or I could cancel my order! The items are for teachers at my son’s school and I wanted their gifts to be the same but personalised. Therefore I can’t cancel the third book and need to wait at least 10 days for it to arrive …. Terrible service and no attention to detail with dispatching items! It’s a pity because the personalised books are lovely. This will be the last time I order from Papier. As mentioned it’s taken me years to repurchase after the first order mishap years ago and now it has repeated again! Not happy.”

Helpful Report

Posted 10 months ago

Thanks for your feedback! We're so sorry for the negative experience here. The replacement for the missing book is now dispatched so should be with you soon. We've gone ahead and refunded the shipping cost paid as compensation for the delay to this item, this will be reflected in your statements in 5-10 working days. Papier CS Team

Posted 10 months ago

“Paper products are great, writing products are not. I purchassed a ball point pen and immediately had issues with writing quality. Essentially the pens do not output ink consistently and leave spots where ink does not transfer tothe paper. Customer service was great, and they sent me 2 free refills. Both of those refills had the same issue. I decided to give the roller ball refill a try, and bought some roller ball refills. All roller ball refills had the same quality issue. At this point I have tried over 6 different pen refills, and had issues with all of them. The pen housing is heavy, but the weight distribution is not balanced very well. With the cap on the back of the pen, it is difficult to write with, and with the cap off the pen it feels strange in the hand. I have since bought a nicer pen for less money, but believe I am outside of the return window for all of my ink products at this point.”

Helpful Report

Posted 10 months ago

Hi Tayloe, thanks for sharing your feedback with us! I'm so sorry to hear that you've had such trouble with your rollerball pen and refills. Please do get back in touch with our team at support@papier.com and we can help sort a suitable solution for you, it does appear that your most recent order is within our returns window and we'll be happy to help sort this for you. Best wishes and our apologies again, Papier CS Team

Posted 10 months ago

“Received a faulty product. Very difficult to speak to a human. The autochat bot has very limited options and you cannot send an email directly, it gets them to contact you, and it hasn’t transfered on the questions i had submitted. I ended up trying to reach out via Instagram. I received a faulty product. A spiral bound planner with all the pages cut unevenly and aligned unevenly within the spiral. I was offered 20% off. Shocking quality for a very high price. Wouldn’t buy again.”

Helpful Report

Posted 10 months ago

Hi Hazel, thanks for sharing your feedback with us. I'm so sorry to hear that you're disappointed with your item received. I will certainly pass this feedback onto our team to consider in the future. I can see that my colleague Sian offered a free of charge replacement order or a partial refund, and the partial refund offer was accepted and processed. If you have further questions we can help with, please do get back in touch at support@papier.com. Best wishes, Papier CS Team

Posted 10 months ago

“The quality of the printing of images is not very good”

Helpful Report

Posted 10 months ago

Hi there, thanks for your feedback! We're so sorry to hear this. Could you please email support@papier.com with images of the item received so that our team can help further in sorting a solution for you? Best wishes, Papier CS Team

Posted 10 months ago

“Last year 2024 I purchased a beautiful leather diary and I was absolutely delighted with it when it arrived with me, recently I wanted to order another leather diary for 2025, to say I was extremely disappointed that you didn’t have any was an understatement, I went ahead and ordered a personalised hard back and I was extremely disappointing with it when it came”

Helpful Report

Posted 10 months ago

Thanks for taking the time to leave your feedback, Charlene! I'm so sorry to hear that you were disappointed with your order. I can see Olivia has processed a partial refund for the disappointment, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“Order massively delayed, customer service was very helpful but I still haven't received my item and it's been 3 weeks since I ordered it. Not particularly impressed at all”

Helpful Report

Posted 10 months ago

We're so sorry for the delay to your order, and the inconvenience this has caused you! I can see your order has been upgraded to our fastest shipping method and a refund processed on the shipping fee paid to compensate the delay. If you do feel you can no longer wait for the order, please do reach out to us at support@papier.com and we'll be happy to assist with a cancellation for a full refund. Papier CS Team

Posted 10 months ago

“The product i was expecting was white, with black and gold letters. Is not white white is like pink. Is not what is expect by the pictures and description of the producto. im very disappointed”

Helpful Report

Posted 10 months ago

So sorry to hear this, Camila! Please feel free to contact us at support@papier.com with photos of the item, and we'll be happy to look into this further for you. Papier CS Team

Posted 10 months ago

“I haven’t received my purchase yet, ordered 28 days ago.”

Helpful Report

Posted 10 months ago

Hi Karina, thanks for your review. We're so sorry for the delay to your order and disappointment caused here. I can see that your order has now been cancelled and fully refunded, but if you do have any questions for our team, you can message us at support@papier.com and we can help further. Best wishes and our apologies again, Papier CS Team

Posted 10 months ago

“Poor quality on the new undated planner! Looks and feels cheap. Plus the pen holder doesn't fit. No where near as good as my other two purchases. Bummer....smh”

Helpful Report

Posted 10 months ago

Hi Camilla, Thanks again for sharing your feedback with us. We're so sorry to hear that you're unhappy with your recent order and have reached out via email to help sort, but haven't yet heard back. In case this has not been received successfully, could you please share some images with our team at support@papier.com so we can determine if the item has printed as expected and help further? Best wishes and apologies again, Papier CS Team

Posted 10 months ago

“The writing on the front of the diary is so pale you can't see it. This is not how it showed on the preview before ordering. VERY DISAPPOINTED.”

Helpful Report

Posted 10 months ago

So sorry to hear this, Joanne! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 10 months ago

“Been almost 4 weeks and I still haven’t received my order. Been an issue with the printers then somehow my order gets removed off the system”

Helpful Report

Posted 10 months ago

We're so sorry for the technical issues with your order and the inconvenience this has caused! I can confirm your replacement order is underway but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“Disappointed with finish - raggedy binding on all pages and some pages stuck together that had to be separated and left rip marks in the page corners.”

Helpful Report

Posted 10 months ago

So sorry to hear this! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 10 months ago

“I ordered a book especially for an important event and ordered with time to spare. Had emails saying the order was delayed twice. Very disappointed that I won’t receive in time for purpose”

Helpful Report

Posted 11 months ago

We're so sorry for the delay to your order and the inconvenience this has caused you. I can confirm a refund on your postage fee has been processed and we're working hard to get your order to you as soon as possible. Please do reach out to us at support@papier.com with any further queries. Papier CS Team

Posted 11 months ago

“I normally love Papier's high-quality paper products! The designs are beautiful. However, the 2025 planner I ordered is an enormous disappointment. The cover feels chintzy and the paper is super thin. There's no way the ink won't bleed through to the other side. Additionally, the first page inside appears to have water damage. This purchase was a waste of my time and money.”

Helpful Report

Posted 11 months ago

So sorry to hear about the disappointment with your planner, Erin! Please feel free to pop over photos of the item to support@papier.com so we can look into this further for you. Papier CS Team

Posted 11 months ago

“I love the concept, but the quality of what I receieved is not justified by the price.”

Helpful Report

Posted 11 months ago

So sorry to hear this, Kylee! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 11 months ago

“Excited to receive my order but have waited 3 weeks for it.”

Helpful Report

Posted 11 months ago

We're so sorry for the inconvenience here. This is a very unusual experience and of course not in line with our usual standards. Thank you for your patience and your feedback! Papier CS Team

Posted 11 months ago

“I have bought hardback notebooks and diaries in the past and really liked the quality. I bought a spiral notebook this time and the quality and attention to detail is just not the same. If i knew this is what i would receive i wouldn't have bought it”

Helpful Report

Posted 11 months ago

I'm so sorry to hear this! I can see Maya has now assisted with a replacement, but please do reach back out to us at support@papier.com if you need anything else. Papier CS Team

Posted 11 months ago

Papier is rated 4.6 based on 17,205 reviews