Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,213 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Original Organics made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“THE WATER BUT IS VERY GOOD, IT LOOKS NICE AND BEING SLENDER FITTED SNUGLY INTO A RESTRICTED SPACE. SHAME ABOUT THE PLASTIC BUNGS SUPPLIED FOR EACH SIDE THOUGH AS THEY BOTH SPLIT, CAUSING THEM BOTH TO LEAK. MY HUSBAND REPLACED THEM WITH MORE SUBSTANTIAL BRASS SEALS. THE TELEPHONE STAFF WERE EXCELLENT.”

Helpful Report

“Good product poor service”

Helpful Report

“Water barrel is a piece of crap. Company doesn't answer emails. Won't be going back. Best avoided.”

Helpful Report

“Bins delivered as arranged”

Helpful Report

“We have not received our goods and despite trying to make contact with Gutter Mate Ltd we have not received a response. Very poor customer service.”

Helpful Report

“late delivery & dreadful customer service”

Helpful Report

“The system is very easy to install and looks good”

Helpful Report

“My parcel arrived quickly, and in good condition. yes, I would recommend the seller.”

Helpful Report

“Items arrived after a delay as one item was not in stock. Erected water butt which I later discovered was sent with wrong base i.e. too small in diameter. Butt fell off base when filling up and split. Phoned customer service , sent photos but after two weeks still no response.”

Helpful Report

“Extremely long wait for delivery, when emailed customer services the reply was check your account as I had purchased the items has a guest I did not have an account. Poor service”

Helpful Report

“the pump was delivered on time and everything was as ordered”

Helpful Report

“No way of contacting you. No customer service. Emailed you twice but got no reply. Product took 2 and a half weeks for product to arrive which is fine if I had just been updated.”

Helpful Report

“Zero communication. The order was not dispatched until I raised a dispute through PayPal.”

Helpful Report

“They were very responsive when I called to ask about delivery, and then the delivery was very quick. BUT, I got the impression that if I had not called, they would not have sent the item for several more days even though they promise 3-5 business days for delivery. I called after 5 days and no delivery.”

Helpful Report

“Cannot say whether or not I am happy with my purchase at present as have not yet fitted them. I will write a review when fitted.”

Helpful Report

“Bought a water butt on line. You never know whether they are as good as they look. Expensive too at over £200. Got to say that the butt exceeded all expectations. Excellent kit and delivery etc all good.”

Helpful Report

“I requested a refund and received an email confirming that I could have a refund if I returned the item. I hired a courier, who delivered the item on 8 May and has a signature to prove receipt. Since then, I have emailed, sent messages via the website and made phone calls but still haven't received a refund. I check my credit card and PayPal account daily. I have had to raise this as a PayPal Dispute which is now awaiting your response.”

Helpful Report

“I am still waiting delivery after 7 weeks. They took my order despite not having the product in stock. It took them several weeks to even let me know they were waiting a delivery. If they didn't have it in stock on their system they should not have taken my order in the first place.”

Helpful Report

“Product was good. The coir is a good idea for wormery bases. Delivery was slow though. We do not rate Yodel. They have let us down badly in the past”

Helpful Report

“High quality product that arrived promptly and which was easy to install.”

Helpful Report

Original Organics is rated 4.2 based on 1,213 reviews