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Original Organics Reviews

4.2 Rating 1,127 Reviews

79 %

of reviewers recommend Original Organics

Company Reviews

Product Reviews

4.2

Based on 1,127 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

01462 429777

Email:

cs@gm8group.com

Location:

54 Wilbury WayHItchinSG4 0TP, ,,
54 Wilbury WayHItchinSG4 0TP, ,
Hitchin
SG4 0TP

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Original Organics 5 star review on 2nd March 2024

Jeanette Davies

Original Organics 5 star review on 8th February 2024

Original Organics 5 star review on 9th January 2024

Original Organics 5 star review on 4th October 2023

Original Organics 5 star review on 8th September 2023

Original Organics 5 star review on 31st May 2023

Original Organics 5 star review on 11th April 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Received the base but no composter and no delivery advise on the order acknowledgement. Not much use a base with no composter 😕”

“I bought a Tiger Wormery. The wormery itself is great so far, but it definitely skimped on the worms and bedding. For the size of the wormery, it should have had around 500 worms as it says they provide enough worms to start you off, and I received at most 30. Most of the bag was dirt and the worms were very lethargic for days. I wonder how long they had been in that bag. Similarly the coir provided only gave about 2cm of bedding (after soaking of course) when there should be at least 4 inches. This is easily fixed by adding cardboard, but the instructions don’t make it clear that you should do this.”

“I purchased a 227lt Harcostart Waterbutt Kit. My fault that I didn't realise the tap was just a standard one that a hose can be attached to. All my existing butts have the fast flow tap as I use with watering cans. It takes forever to fill a watering can with the standard tap. So now I have to buy a fast flow tap which makes this Kit more expensive than elsewhere. As I said I know this is my fault - so make sure you know what you are purchasing! Surprisingly the plugs for the pre-drilled holes are push in only and one was loose in the box so had come out. This doesn't bode well for retaining water when both plugs will remain in as for my required usage. No where near as strong and thick as my older Harcoster butts, better than cheaper butts but still not what they used to be. The Child proof catch is also an Adult proof catch, my fingers are not strong enough to push the catch open and my thumbs are too large to fit in the gap to push. I had to find a piece of wood that I could push in to do the job. Can't coment on the multi piece stand, assume its done to aid delivery, time will tell. I'm assuming that I will need to lay a slab under it otherwise pieces may sink into ground unevenly. Delivery was 8 days which was fine as not in a hurry, box was damaged with a large hole but contents seem to be complete.”

“For the cost didn’t think there were enough worms in the bag. I haven’t taken a photograph”

“I just got it yesterday, so it's a bit early to tell. Easy to put together but it seems a bit cheap! But it's together, the 1st bit of chicken s#=t has gone in and ask me again in 3/4 months!”

“Received within time limit could not see how many worms were sent ?”

hi Colin thank you for the review, typically in a 250g bag there should be between 50 and 70 worms in there let us know on cs@gm8group.com if there is a discrepancy on that and we'll find a solution kind regards Stephen @ Original Organics

“I foolish though this shop was based in Ireland. Well when the Web address ends with ie. Anyway the worms came from the UK and I had to pay over €6 at my post office to get them delivered, I don't order anything from the UK since Brexit, they became very expensive worms. I ordered 250g of tiger worms. I recieved approx 50 to 60 worms, was very dispointed I thought I would have recieved 100 to 200 worms. The worms have settled in fine and look very healthy. Beware if your living in Europe, you'll get caught for customs and at the end of the day you'll have very little to show for it. Unhappy customer”

hi Marie I'm very sorry to hear this happened, there shouldn't be any customs fees to pay, please reach out to cs@gm8group.com and we'll see what we can do the 250g is the weight of the worms and the soil they travel in for their comfort kind regards

“The compost bin is a good size and just what I wanted, however the lid does not stay shut.”

hello Sue sorry to hear this, this isn't what we come to expect from our products, please email cs@gm8group.com and allow us to try and rectify this for you kind regards Stephen @ Original Organics

“I've just received a bistro table set - quite nice, but there are a few areas on the table legs where the protective paint seems to be a bit patchy, so there is a bit of rust showing after a couple of days”

hi Richard I'm sorry to hear there are issues with this, please email through to cs@gm8group.com send in some photos with your order number and we can discuss with our supplier for our options kind regards Original Organics

“Bought a wormery because I particularly liked the look of it compared to some other versions on the market that tend to look quite cheap. The product does look nice but compared to a wormery I've owned previously the quality is quite poor for the price. It comes with an instruction booklet which is a simple print out. It offers a bit of troubleshooting but could be a lot better. I was disappointed that the layers of the womery don't really stack together, rather they just sit on top of each other so it feels quite flimsy. It only takes a light knock for the trays to move out of alignment and therefore let rain in.”

“Seemed to have a problem with paying and had to make @ few phone calls”

“BOTTLE TOP WAS LEAKING SLIGHTLY.”

“We have now been paid the refund in full,along with an apology, so thankyou for that.”

“The water butt that I bought was delivered quickly without extra charge, with a phone call the day before to confirm. It was as advertised on the website and I am generally very happy with it. However, I thought the packaging was excessive: it did not need to be attached to a mini pallet and wrapped in plastic, not very eco friendly. Also, the product arrived without one vital element that rendered it useless. It came without a bung for the bottom drainage hole. Luckily I had a hozelock attachment that fitted, otherwise it would have been an annoying process of following up to get the small part supplied.”

“Easy to order. Very quick delivery. The bag containing the worms was split slightly but they seemed unharmed. I was a bit disappointed by the number of worms the package contained.”

“The lid of the composter doesn't engage properly, as it blew off in the wind.”

“Minimal packaging. Would be better if it was not plastic and something more environmentally friendly.”

“We were very pleased with the look of our water butt but had a few problems with connecting it to the down pipe. The instructions were more suited to North American rain water installation. The overflow pipe would not be able to cope with the amount of water from a typical UK down pipe. Also the threads at the top of the butt hadn’t been formed probably making it impossible to screw in the fittings supplied.”

“Overall the product is and looks good, the only issue I have is that the base is not the same colour as the main water butt”

Hi Ian, Apologises the stand wasn't the same colour as the water butt. If you would like us to help out. Please contact our customer support team via email or phone. They will be more than happy to help. They could most likely ask to see a picture and then they may send a replacement or do a partial refund if necessary. Kindest regards, Olly - Original Organics

“The water butt itself is fine but the tap leaks which is not ideal I have to put a container underneath.”

Hi, Thanks for contacting us and apologies to hear about the leak with your tap. Please contact us and we'll be sure to get a replacement sent out to solve your leaking tap issue. Kind regards, Original Organics,

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Original Organics is rated 4.2 based on 1,127 reviews