Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,213 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“Excellent instructions on how to fit and even printed out on just one page!”

Helpful Report

“Always efficient service and quality products”

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“Goods never received. Took weeks & weeks to respond. Issue still outstanding after 3 months. Absolutely useless. Save your time & money and go elsewhere.”

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“I ordered an item a month ago, and that same afternoon emailed to cancel. I received no acknowledgement of this cancellation, despite sending several emails requesting this. The product was not delivered, but I was still charged for it. To date, no-one has been in touch with me. This is very poor customer service and I still require a refund.”

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“The product is good although the colour is nothing like the photo. Delivery was late. I had to chase. I've asked for a copy of the invoice multiple times and still waiting.”

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“Still waiting and no communication from seller that goes under several names. AVOID”

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“i received a tap fitting with a barrel shaped water but The tap is a poor match with that particular butt. I wrote to you to suggest an alternative tap would be more suitable. an email requesting photos was requested and replied to. Since then. No further response. Absolutely shit customer service”

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“These oak effect barrel water butts look great in our back garden . They are well made and realistic ,if something like these water butts wasn't available we probably wouldn't have bothered”

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“It is very good produch it wqs all ok to fit got two buts it is fine”

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“Horrible order delay. Been waiting 9 weeks, still no order delivery. Bad communications. Never answer the phone on UK or Ireland numbers. Slow to none email responses, that do not answer the question, refering to a product I did not order. Frustrated as the product looks great. Why is it complicated?”

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“Good product (a wormery) and responded well to a query when we rang them, though there had been a delay in sending the worms we needed originally”

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“Had no communication about any products being out of stock but it took 2 weeks before I received my items. Had an email 3 days after ordering to say they'd been dispatched but nothing turned up for over a week. Sent an email asking what's going on and had no reply.”

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“Heavy rain filled tank shortly after it was installed.”

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“Great prompt service”

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“Slow delivery, poor communication. Goods were fine though.”

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“So I got an email from Guttermate asking me to write a review. Apparently I bought something from them. Shame they didn't mention what it was that I bought. I buy lots of stuff. Doesn't suggest very smart people.”

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“Good prompt service and quality product.”

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“The postage is too expensive and I don't have the part I wanted and I would like to return it free of charge.”

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“The product I ordered arrived within the expected timeframe. It was appropriately packaged and was entirely as expected. The instructions for installation were clear - and thanks to the weather the water butt was full to capacity less than 24hrs after installation.”

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“Wrote to you 20 days ago and I am still waiting for a response of my email?”

Helpful Report

Original Organics is rated 4.2 based on 1,213 reviews