ordered a wormery in may. first it wasn't available and i was told to wait, then they forgot about my order, then they lost my order through apparently a computer system change. then the wormery wasn't manufactured anymore and a wrong one was sent to me. i had to send it back and choose a new one. the differencw didn't get refunded until reminding the team there and then the replacement arrived without all the parts. eventually i gave up, expecting they would just sort it all out but instead they forgot the refund again until reminded. unbelievable! friendly customer support but totally incapable of managing orders that go wrong... i would not recommend ordering here