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Original Organics Reviews

4.2 Rating 1,132 Reviews

79 %

of reviewers recommend Original Organics

Company Reviews

Product Reviews

4.2

Based on 1,132 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

01462 429777

Email:

cs@gm8group.com

Location:

54 Wilbury WayHItchinSG4 0TP, ,,
54 Wilbury WayHItchinSG4 0TP, ,
Hitchin
SG4 0TP

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Original Organics 5 star review on 2nd March 2024

Jeanette Davies

Original Organics 5 star review on 8th February 2024

Original Organics 5 star review on 9th January 2024

Original Organics 5 star review on 4th October 2023

Original Organics 5 star review on 8th September 2023

Original Organics 5 star review on 31st May 2023

Original Organics 5 star review on 11th April 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a compost bin and the base on the 26th April expected it to arrive early May. Contacted them and was told black would not be in stick til the end of May so I said I would have a green one instead. This arrived fairly quickly but without the base. Rang company to be told that when order was chaned to green the person forgot to add the base. I was assued it would go out for delivery the next day. We are now on Saturday 11th May and still no base. This item has not even been dispatched as courier does not have it ! They are only oopen Monday to Friday so unable to contact them. Not a reliable company so would never use again or recommend. Customer service are very nice when you speak to them but totally unreliable!”

“I ordered 250g of tiger worms from original organics. What I got was 250g of compost and no worms. The chap on the help line obviously didn't believe me but agreed to resend the order, however he did explain that their tiger worms were always bulked up with compost, and that despite the description on the website, customers are never sent the weight of worms as advertised. The replacement package had 30g of worms and 220g of compost.”

“I purchased the 250 liter water butt and found the flashing marks unsightly. The bung in the lid is twisted and doesn't fit very well. When we tried to fit the tap we noticed that the hole was full of plastic and this more than half covered the hole. We had to redrill it and file it otherwise it would have taken forever to fill a water can. Not impressed would have returned it but the size of the thing would need special courier. Hopefully it will not be seen at the back of the log cabin. Would have definitely returned it if it were visible from the patio. Not happy with it at all and most certainly wouldn't recommend it to anyone. Still waiting to see if it works or leaks due to all the flashing scars! Do you not have a quality control department to pass off what you post out?”

“Still waiting for delivery”

“It still hasn't arrived!”

hi Roland sorry to hear this hasn't arrived yet, please can you reach out to us on cs@gm8group.com and we can look in to that for you kind regards Stephen @ Original Organics

“When ordered shipping zero after 4weeks was told it would be an extra £15 for delivery after a few phone calls it was grudgingly resolved. Never again”

“Placed and order for a Keter premier shed 7.5ft x 9ft on the. Accepted the delivery terms of 21 days. Closer to the 21 day delivery time had no confirmation that it would be arriving. I rang customer service told not to worry it will be with you within that time. This date past so rang again to be then told that there had been a processing issue on there system but it would now be another 2-3 week minimum. Was then told a manager would call me back. That never happened so I then decided to send an email, waited 5 days with no reply so then rang back again to be told that what’s the point in updating me when they had no news about my order apart from the fact it was actually placed this time. Fast forward another week I rang to then be told it’s being delivered this week and they thought that someone had contacted me. First of all I understand mistakes can happen. But the customer service has been non existent and poor. Such a shame really because this could have been dealt with and handled in a much better way but instead I’ve had 0 communication. Not something i would expect from a reputable company. Bad attitudes, carelessness and excuses. Not happy at all !!”

“The delivery was very vague and I still have not received the cow I ordered so ... not so good your service”

Hi Polly, As stated on our website for the foot stools (which is highlighted in red), due to high demand, delivery is 2-3 weeks. Kind regards, Original Organics.

“I haven’t received my order yet!”

Hi Mary, Your order was dispatched on the 11th of November via Royal Mail. Please note, your item is coming from the UK, and with Royal Mail strikes, it has caused delays. Checking your tracking, this left the UK on the 19th of Nov. Please do email us at cs@gm8group.com and we can provide you with your tracking details, although, this should have been automatically sent to you when your order was dispatched. Kind regards, Original Organics.

“Even though I ordered from ".ie" page and paid in EUR, I was charged VAT despite the expensive shipping fee.I also waited fairly long for this to ship.”

Hi Natasa, We are a UK based company and this is stated on our ie website also. Sincerest apologies for the delay in shipping, but due to Royal Mail strikes, it has caused a longer delay on delivery times. Kind regards, Original Organics.

“My worms did not survive. Did everything step by step but its a week now and i cant find a single worm, totally disheartened”

Hi Vidya, This doesn't sound like our fault but we do apologise that your worms have escaped. We do advise contacting the customer support team - cs@gm8group.com with pictures of your setup. We ask this so, we can help see if there's anything not quite right that we can spot and help out. If this issue has been resolved now, please can you consider amending your current review? Kind regards, Olly - Original Organics

“Purchased the slimline oak water butt 110 ltr product. You can ask 2 things of a water butt, 1 that it hold water and secondly that the plastic mouldings and materials are of good quality. Unfortunately this product failed on both counts. The 2 pieces of the semi circular base barely fitted together and are still out of alignment, secondly the screw thread of the butt where the tap fits is not clean, almost as if this has been tried before, unthreaded and as a result the tap fits poorly and water drips from the tap around the hole rendering the product useless. The moulding generally has loose pieces of plastic training from where it has been moulded. There are products on the market which are considerably cheaper but I decided to "invest" in what I thought to be a better quality of product.”

Hi Alice, We do apologise for your issue. We do ask, before leaving a review, please can you contact us so we can resolve your issue... If you already have and this issue was resolved, please can you take the time to amend this current review? Kindest regards, Olly - Original Organics

“Bought tiger worms- 250g pouch. Opened them inside my composter and counted 10 worms. When I emailed Sabrina to inform her of this, I was told that I should have received minimum 50+ worms in the pouch and that she's unsure how this would have happened? As am I. I pointed out that I was missing 40+ worms in that case, to which I received no reply. Also, the website states 'Original Organics Ireland' a .ie website with prices in euro. I bought this product for €12.99 which finished up at €30.87 after taxes, delivery costs and a surprise customs charge for receiving a product from the UK, not Ireland. This is ridiculously overpriced for the quantity I received, and misleading in terms of final purchase price and country of origin.”

“Placed an order but was told they were unable to give a delivery date due to a quality control issue, so requested a refund and have heard nothing from them since the request.”

Hi, Apologies for the inconvenience caused - please contact our customer support on the following email who will be happy to assist you : cs@gm8group.com Kind regards, Original Organics,

Dear customer, We hope you have had the chance to get your issue resolved. If you are happy, we'd appreciate it if you could amend your current review. If there's anything else you need from us, please email/call so we can pick up any issues/concerns you may be facing. Kindest regards, Olly - Original Organics

“It's been two weeks since my order was placed, and still not even any information regarding delivery. I can understand delays due to covid but I haven't been contacted whatsoever.”

Hi, Apologies to hear this - our Customer Service Rep has just contacted you and we will do everything we can to find the best possible solution. In future, please contact us directly via the website so we can assist in solving the issue as fast as possible. Kind regards, Original Organics,

“Emailed twice. Still waiting for someone to contact me. Also tried ringing, I am trying to arrange a purchase with collection.”

Hi, Apologies to hear you've had trouble getting through to us - our phone lines are available Monday to Friday 8.30 till 5.30pm. I would request a customer advisor agent contacts you immediately but as you've left the review as anonymous, we're unable to view your contact details. I would therefore ask you contact us right away on 01462 429765 and we'll be more than happy to help with any issue. Kind regards, Original Organics,

“Very poor service and communication”

Hi Neil, We're sorry to hear you're not happy with the experience you've received. As you have not previously contacted us nor mentioned which issue you have faced in this review, can you please contact us via the website and we'll be more than happy to assist as needed. Kind regards, Original Organics,

“Post order communication non-existant. Order came on split delivery and no idea why. Had to chase GM8 Group up and the correct email address wasn't easy to find. One to avoid”

Hi, Thanks for contacting us and apologies to hear you're not 100% satisfied. Once an order is made, you should receive first of all a confirmation email and then a shipping email to confirm your order has left our warehouse where a tracking number is supplied. These at times can appear in your spam folder so many apologies if you had trouble finding these emails. We are always available via phone or email to answer any concerns so please do not hesitate to contact us in the future if you have any issues or concerns. If you require any additional assistance, please do not hesitate to contact us. Kind regards, Original Organics,

“I ordered the shed back in April, and was told there would be a delay due to Covid, fine this delay went on for four months I was fed up chasing it, they should not have taken the order if it could not be fulfilled, it was finally delivered by a firm in Crewe which is only an hour away from us, and the firm told me they had been delivering throughout the lock down, so would I buy from this firm again, most certainly not, would I recommend it most certainly not.”

Hi Dorothy, Thanks for contacting us and apologies to hear you're not happy. Please understand in April and the months after this, we were dealing with a very difficult situation in regards to lockdown so the delivery of sheds was not possible. As sheds require more than 1 person to deliver, any company delivering sheds during this time were going against government social distancing regulations. I do deeply apologise for what has happened though and hope you can understand the very difficult situation we were in. if you require any assistance or help, please do not hesitate to contact us. Kind regards, Original Organics,

“I'm extremely disappointed in my purchase of tiger worms. I put them in a properly cleaned wormery and there are just a few sluggish worms left. I've used this wormery for several years and had to renew the worms only once before. When I got this email I was about to contact you to give you this information. Buying the worms from Original Organics has been a waste of money for me and I think my money should be refunded. Thank you. Ena O'Donovan”

Hi Ena, Thanks for contacting us and apologies to hear what has happened. We sell hundreds of packs of tiger worms per month with no issues at all but please don't worry, we will do all we can to help make the situation right. if you'd like to contact us, our wormery expert should be on hand to offer any advise or help you require. We can also offer you a full refund as a gesture of goodwill or send out another bag of worms free of charge. Please contact us to confirm which you'd require. Hope that helps. Kind regards, Original Organics,

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Original Organics is rated 4.2 based on 1,132 reviews