Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.19

4.2 Rating 1,237 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 13th June 2025

Gail

Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered the only wormery tray shown to be "in stock" and I needed it urgently because I was also ordeirng live worms. They sent me live worms but not the wormery for them to live in. My order has been stuck on "processing" for many weeks and all attempts to contact them have been ignored. Im only leaving this review because they chose to ask me to leave a review instead of replying to my query.”

Helpful Report

“Very poor customer service by ill tempered woman, who really couldn’t be bothered with answering my questions. Her attitude has cost the company my trade.”

Helpful Report

“Hugely delayed delivery. No updates. Had to email myself to ask where my order was to just be told there was no stock and if I wanted that product I would have to wait. No apology.”

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“Very Dissappointed at the lack of support. I placed an order a month ago and still not recieved nearly all of the items. No response from Customer Service.”

Helpful Report

“I ordered the Toledo Chiminea a while ago but heard nothing from Original Organics after the initial invoice, rang today to get a delivery update and apparently the item isnt in stock even though the website still says they are, they issued a full refund but they shouldnt be taking peoples money if they dont have the item. Not impressed!”

Helpful Report

“Disappointing Delivery Experience – Still Waiting for Correct Product I ordered the Aerobin 600L composter and, after waiting well over seven weeks, I received what was clearly the Aerobin 400 model, as shown on the packaging and assembly instructions (See aerobin 400 photo; next to previously owned 200 model) A second parcel arrived the next day with an additional base, which appeared to be an attempt to “upgrade” the 400 into a 600L. Unfortunately, that’s not how the product is designed. The parts don’t fit together correctly, and the structure can’t be assembled properly. Nowhere in the product description was it stated that the 600L would be made up this way. After such a long delay, it was disappointing to receive the wrong items and now have to chase a resolution myself. I've contacted the supplier and hope this can be resolved quickly, but based on this experience, I wouldn’t recommend ordering from here without clarification.”

Helpful Report

“I invested a total of £50,000 with this company. Initially, I made a deposit of £15,000, and then proceeded to invest an additional £20,000. I started to see profits, but later discovered that it was all a scam. When I tried to make a withdrawal, I was told to set a target of £50,000, which seemed reasonable to me. I made another deposit of £15,000 to reach that target, but when I requested a withdrawal, it was denied. I was then asked to pay a certain amount in order to access my funds. Reluctantly, I was angry until I came across an online search Bruce Nora who is a recovery agent she helped me to recover all my money, at first I was surprised but it was given to me in total, if you are interested In recovering your lost funds you can contact:: bruce__nora__254__(AT)__gmail__.__com. Whatsapp:: +1 (251) 332 9853”

Helpful Report

“The foundation’s specialists worked swiftly, utilizing their connections with financial authorities, cybercrime experts, and legal professionals. They traced the fraudulent transactions, uncovered hidden accounts, and applied legal pressure on the scam broker’s network Contact their agent via WhatsApp: +4 4 7 8 2 6 4 0 1 0 0 5 Email: 𝙙 𝙖 𝙞 𝙨 𝙮 𝙛 𝙪 𝙡 𝙩 𝙤 𝙣 0 7 @ 𝙜 𝙢 𝙖 𝙞 𝙡 . 𝘾 𝙤 𝙢”

Helpful Report

“Really disappointed about the amount of worms in 1kg. I’ve already reviewed your service on TrustPilot but you dismissed it. I’ll never order from you again, nor advice anyone to either.”

Helpful Report

“I ordered a compost bin and the base on the 26th April expected it to arrive early May. Contacted them and was told black would not be in stick til the end of May so I said I would have a green one instead. This arrived fairly quickly but without the base. Rang company to be told that when order was chaned to green the person forgot to add the base. I was assued it would go out for delivery the next day. We are now on Saturday 11th May and still no base. This item has not even been dispatched as courier does not have it ! They are only oopen Monday to Friday so unable to contact them. Not a reliable company so would never use again or recommend. Customer service are very nice when you speak to them but totally unreliable!”

Helpful Report

“I ordered 250g of tiger worms from original organics. What I got was 250g of compost and no worms. The chap on the help line obviously didn't believe me but agreed to resend the order, however he did explain that their tiger worms were always bulked up with compost, and that despite the description on the website, customers are never sent the weight of worms as advertised. The replacement package had 30g of worms and 220g of compost.”

Helpful Report

“I purchased the 250 liter water butt and found the flashing marks unsightly. The bung in the lid is twisted and doesn't fit very well. When we tried to fit the tap we noticed that the hole was full of plastic and this more than half covered the hole. We had to redrill it and file it otherwise it would have taken forever to fill a water can. Not impressed would have returned it but the size of the thing would need special courier. Hopefully it will not be seen at the back of the log cabin. Would have definitely returned it if it were visible from the patio. Not happy with it at all and most certainly wouldn't recommend it to anyone. Still waiting to see if it works or leaks due to all the flashing scars! Do you not have a quality control department to pass off what you post out?”

Helpful Report

“Still waiting for delivery”

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“It still hasn't arrived!”

Helpful Report

hi Roland sorry to hear this hasn't arrived yet, please can you reach out to us on cs@gm8group.com and we can look in to that for you kind regards Stephen @ Original Organics

“When ordered shipping zero after 4weeks was told it would be an extra £15 for delivery after a few phone calls it was grudgingly resolved. Never again”

Helpful Report

“Placed and order for a Keter premier shed 7.5ft x 9ft on the. Accepted the delivery terms of 21 days. Closer to the 21 day delivery time had no confirmation that it would be arriving. I rang customer service told not to worry it will be with you within that time. This date past so rang again to be then told that there had been a processing issue on there system but it would now be another 2-3 week minimum. Was then told a manager would call me back. That never happened so I then decided to send an email, waited 5 days with no reply so then rang back again to be told that what’s the point in updating me when they had no news about my order apart from the fact it was actually placed this time. Fast forward another week I rang to then be told it’s being delivered this week and they thought that someone had contacted me. First of all I understand mistakes can happen. But the customer service has been non existent and poor. Such a shame really because this could have been dealt with and handled in a much better way but instead I’ve had 0 communication. Not something i would expect from a reputable company. Bad attitudes, carelessness and excuses. Not happy at all !!”

Helpful Report

“The delivery was very vague and I still have not received the cow I ordered so ... not so good your service”

Helpful Report

Hi Polly, As stated on our website for the foot stools (which is highlighted in red), due to high demand, delivery is 2-3 weeks. Kind regards, Original Organics.

“I haven’t received my order yet!”

Helpful Report

Hi Mary, Your order was dispatched on the 11th of November via Royal Mail. Please note, your item is coming from the UK, and with Royal Mail strikes, it has caused delays. Checking your tracking, this left the UK on the 19th of Nov. Please do email us at cs@gm8group.com and we can provide you with your tracking details, although, this should have been automatically sent to you when your order was dispatched. Kind regards, Original Organics.

“Even though I ordered from ".ie" page and paid in EUR, I was charged VAT despite the expensive shipping fee.I also waited fairly long for this to ship.”

Helpful Report

Hi Natasa, We are a UK based company and this is stated on our ie website also. Sincerest apologies for the delay in shipping, but due to Royal Mail strikes, it has caused a longer delay on delivery times. Kind regards, Original Organics.

“My worms did not survive. Did everything step by step but its a week now and i cant find a single worm, totally disheartened”

Helpful Report

Hi Vidya, This doesn't sound like our fault but we do apologise that your worms have escaped. We do advise contacting the customer support team - cs@gm8group.com with pictures of your setup. We ask this so, we can help see if there's anything not quite right that we can spot and help out. If this issue has been resolved now, please can you consider amending your current review? Kind regards, Olly - Original Organics

Original Organics is rated 4.2 based on 1,237 reviews