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Original Organics Reviews

4.2 Rating 1,131 Reviews

79 %

of reviewers recommend Original Organics

Company Reviews

Product Reviews

4.2

Based on 1,131 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

01462 429777

Email:

cs@gm8group.com

Location:

54 Wilbury WayHItchinSG4 0TP, ,,
54 Wilbury WayHItchinSG4 0TP, ,
Hitchin
SG4 0TP

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Original Organics 5 star review on 2nd March 2024

Jeanette Davies

Original Organics 5 star review on 8th February 2024

Original Organics 5 star review on 9th January 2024

Original Organics 5 star review on 4th October 2023

Original Organics 5 star review on 8th September 2023

Original Organics 5 star review on 31st May 2023

Original Organics 5 star review on 11th April 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Recieved my order in good time however, I ordered 500 grams of worms and got less than 150 grams of worms the rest being bedding. It's going to take avery long while, probably all summer to build them up enough to to start producing any compost this year. Very dissapointing. I've now got to order from a more reputable company if I want any sucess this year.”

“Iten arrived damaged, not packed very securly. In my opnion the item will need to be mounted on a wooden base in order to reduce slippage when being used.”

hi Mark could you email through to cs@gm8group.com with photos of the damage and we'll get a replacement organised for you kind regards Stephen @ Original Organics

“Our order still hasn’t arrived after 3 weeks and repeated requests to send our order.”

hi Nick I'm sorry to hear this happened, could you reach out to cs@gm8group.com with your order number and we can look into it for you kind regards Water Butts Direct

“It's flimsy , warped lid need to put something heavy on to top to try and straighten it, hinges on top need to be changed. Would not recommend this composter.”

“I ordered a replacement tap and some coir matting for my wormery and received a bag of worms! I emailed immediately but 2 weeks later have received no reply. Other than that the company seems great 😉”

Hi Amanda, Sincerest apologies that you received a packet of worms instead of the coir mat. I have checked our system and I cannot find any email that was sent in around that time. If you could please drop us an email at cs@gm8group.com and we can sort this out for you as soon as possible. Kind regards, Original Organics.

“Placed order which arrived promptly, but doesn't appear to be the correct item (it's supposed to be a fine white powder). Messaged support but still no response several working days later. Tried calling but phone was never answered.”

“I have made 2 orders through the company the first time I put it down to COVID 19 but it also happened a second time. The first delivery took 10 weeks with no communications until I chased with an email and the second delivery they were waiting on stock again.”

Hi, Apologies to hear you're unhappy with the situation. Regarding the order that took 10 weeks to arrive, we did make this clear on the website when ordering that there was a delay and we did also follow up with emails as often as possible to keep you updated. Many apologies if you missed or did not see these emails and please do let us know if there's anything else we can help with. Kind regards, Original Organics,

“Product fantastic but service appalling, repeatedly lied to by staff regarding delivery delays, when I finally spoke to someone who researched my order properly it hadn’t even been processed and arrived 2 days later.”

Hi Mario, Thanks for your feedback and apologies to hear the issues you've encountered. We understand there was a mix up with the delivery of this order which we must apologise for. We're glad to hear your enjoying the product and please let us know if you need any further assistance. Kind regards, Original Organics,

“I believed I was dealing with a local company. After a long delay, several emails and much exasperation the parcel was eventually delivered to my grandchildren. Would think twice before using this company again.”

Hi, Thanks for your order and apologies for the delay. I'm afraid due to social distancing and other issues across the country, there has been delays with the courier service which has been beyond our control. Please note we are working as hard as possible to dispatch orders as quickly as possible and will continue to do so. We do hope you enjoyed the product over the summer months. Many thanks, Original Organics,

“Took my money but did not acknowledge order or advise delivery until I chased 5/6 days late. Delivery OK, but product wrongly described, indicating the water butts were slimmer then other cheaper items on the market. States dimensions as 470mm wide/deep, when they are in fact 540mm. had I known I could have saved some £60 and bought at my local homebase.”

Hi Graham, Thanks for your order and apologies to hear what's happened. There is a chance your order confirmation email could of gone to your junk folder so it's worth checking in there. If not, please contact us and we will be happy to send it out again. Apologies to hear about the sizing issue - we will certainly look into this to ensure it's 100% accurate on the website. If you need any additional help, please do not hesitate to contact us. Kind regards, Original Organics,

“Having paid high postage, the item took ages to arrive, even having to email the company as to the whereabouts of the item...which I'm sure had been forgotten to be posted.”

Hi, Thanks for your order and apologies to hear what's happened. I'm afraid social distancing and other issues around the world have caused delays with the couriers which does mean it can take a little longer for your order to arrive. If you require any additional assistance, please do not hesitate to contact us. Kind regards, Original Organics,

“IT IS NOT ORIGINAL ORGANICS I WRITE ABOUT BUT THE CO. THEY PLACED MY ORDER WITH IE. CHARLES BENTLEY WHICH TURNED OUT VERY BADLY THE SHREDDER I ORDERED DEVELOPED AN ELECTRICAL FAULT AFTER ONLY BEING USED TWICE AND THE PROMISED REPLACEMENT NEVER MATERIALISED AND WHEN EVENTUALLY ASKED FOR A REFUND TO WHICH THEY AGREED WENT VERY QUIET. THIS EVENTUALLY CAME VIA ORIGINAL ORGANICS WHO WERE NOT THE REAL CULPRITS”

Hi Ernest, Thanks for your order and apologies to hear what's happened. I'm glad to hear you received the refund okay but I must apologise for what's happened. We have looked into this with Charles Bentley and some additional processes have been put in place to ensure this doesn't happen again. If you have any questions, please feel free to contact us and we'll be happy to assist. Kind regards, Original Organics,

“slow service, slow delivery and product came with poor instructions.”

Hi Matthew, Thanks for contacting us and apologies to hear you're not 100% satisfied. Please bare in mind that due to social distancing, there are delays with the courier service which will mean your order may take a little longer to arrive. If you would like any help with your product, please do not hesitate to contact us and we'll be happy to help. Thanks, Original Organics,

“Compost bin arrived broken. I managed to get it put together, but it's a poor product, as the plastic seems extremely brittle. I would not recommend.”

Hi Sarah, Apologies to hear you're not 100% satisfied with your order. Unfortunately at times the products can get damaged during delivery but we will of course do all we can to make this situation right. If you'd like to contact our customer support team, they will be able to offer you a partial refund of £10. Please contact our Customer Support Member David on the following email : daniel@gm8group.com Thanks, Original Organics,

“Delivery was quick, however the order confirmation email arrived in my inbox about a week after the item had been delivered and I had to email to ask for confirmation that the order had gone through correctly. The quality of the item was unsatisfactory and I am currently waiting for a member of staff to reply to two emails I have sent requesting instructions to return to the item, so far no one has responded. Not happy.”

Hi, Apologies to hear you're not 100% satisfied with your order. It seems the order confirmation email arrived a little late due a system error which i must apologise for. In terms of the quality of the product - my colleague is currently communicating with you so the issue should be solved very soon. Thanks, Original Organics,

“I ordered 2 Fuchsia trees through the GoGroopie web site. After 11 days I had not received my order confirmation or a delivery date so tried (unsuccessfully) to contact them. Two days later I received a parcel that looked like it had been used as a football. When I opened it I found the remains of the 2 trees. Both pots had been smashed and all the flowers had fallen off the trees. The compost was bone dry and the plants had wilted and were loosing their leaves. I am now left with two sticks that do not look like they will recover. While I appreciate that deliveries are taking longer at the moment, it is still very disappointing to receive plants in such poor condition, which is why I will not be ordering any more.”

Hi, I'm afraid it looks like you're getting us mixed up with another company as we haven't sold any Fuchsia Trees to you. The product you ordered from us was a 110L Greenhouse Water Butts which we hope arrived to your door in great condition. Please let us know if we can help any further and if it turns out you have left the feedback on the wrong company, please review it :) Thanks, Original Organics,

“I ordered 4 rectangular butts which were to be Daisy-chained together and replace 4 Graf water butts 12 years old whose tie-bars had rusted away. The bulged a water overflowed in the wrong places. Delivery took slightly over a week and 3 packages were damaged. It turned out that 2 butt stands could not be used. I reported and these were replaced quickly 4 days later. When I started assembling it turned out that one butt had a crack which opened when filled with water. Another butt started cracking where i drilled hole for tap and lost all its water overnight, A third started two cracks around the butt connector hole. The old butts had no cracks after 12 years1 I think that material must be sub-standard. I have requested a refund for whole order and await a reply as only 1 butt is usable and for how long is unknown.”

Hi, I apologise to hear the issues you've encountered. I've just checked your order and can see we've already sent out a couple of parts to replace those that unfortunately arrived broken. If there is further issues, please contact us and we'll get this looked into immediately. Kind regards, Original Organics,

“Arrived promptly but so much packaging. All bottles taped up and then covered in bubble wrap in a box lined with paper. Very disappointed with that.”

Hi, Apologies to hear you're not happy with the packaging. We typically try to use minimal packaging to help the environment but it's also very important to ensure the order is packaged well enough to make it to the customers address in good condition. Customer satisfactions is of course very important so we'll ensure this is looked into further. Thanks for sharing your feedback. Kind regards, Original Organics,

“Poor service. Wrong item sent. They required proof by way of a photograph. Once they decided to change it they found the correct butt was out of stock. Insisted on return of slimline butt before despatching the ordered one, which arrived 25 days after initial order. The butt itself is good quality and provides satisfactory replacement.”

Hi, Apologies to hear what has happened. We do apologise that the wrong product was sent out to you and unfortunately it is company procedure to request a photo of the product. This is so we can identify the quickest way to solve the situation. We are working as hard as possible to limit these kind of issues to an absolute minimum so thank you for sharing - we will look into this further and if you require any additional assistance, please do not hesitate to contact us. Apologies once again and we're glad to hear you were happy with the water butt you received. Kind regards, Original Organics,

“Ordered 400L aerobin with the leachate hose extension kit. Received the aerobin in good time however the extension hose has yet to arrive. I'm told still to expect it but not had a reply to my last email asking for an update or a refund. I can understand things have been held up with Covid 19 but I don't understand why the hose didn't come with the aerobin. The item has always been in stock according to the website. On a plus note, the aerobin was very easy to assemble, looks good quality and hopefully will return to our garden a good amount of regular compost.”

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Original Organics is rated 4.2 based on 1,131 reviews