Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.21

4.2 Rating 1,173 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,173 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick delivery. Item was damged during transit but Original Organics replaced it promptly and without argument”

Helpful Report

“Good strong sturdy box. Unfortunately because the size tapers to the bottom the stree stand doesn't quite fit. However, the box is excellent for storing all the garlands and tree ornaments. It clips shut securely and will slide into the loft hatch. Glad we purchased it.”

Helpful Report

“Really disappointed about the amount of worms in 1kg. I’ve already reviewed your service on TrustPilot but you dismissed it. I’ll never order from you again, nor advice anyone to either.”

Helpful Report

“Bow arrived with an illustration of the finalised unit when built, but no instructions as to how to build and how to organise the wormery. I found your "Building Your Tiger Wormery" guide on a sister company website which answered most questions. I think you should consider these purchases from the customer veiwpoint. Then please could you tell me why my Wormery looks like the accompanying photo with very little gap between the stages, as opposed to that shown on the carton and guide (screen shot also attached)”

Helpful Report

“Bought storage tubs at what I thought was a reasonable deal. They arrived well boxed and in good time, and are perfect for my requirements. Thank you.”

Helpful Report

“Ordered confirmed for Blackdown 3 bin wood composters on October 23rd. (£645)Website said delivery would take up to 3 weeks (21 days). After 21 days no delivery had taken place, so I emailed Original Organics. I was told they meant 21 WORKING days, although this was not mentioned on the website. I was further told that they were having problems with their supplier, so the wait would be longer. Eventually the items were delivered exactly 6 weeks after order was confirmed. I have not assembled the composter yet, the gardener is going to do it, so there may be an update on this review in due course. I was considering ordering another one, but I will wait until after assembly and assess on a needs basis.”

Helpful Report

“The service and quality of the wormery starter kits are very good I would used this company again when required.”

Helpful Report

“I was very impressed with your Company. I had an issue with one of the compost bins I ordered and you sorted it out immediately. Thank you”

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“Good products at competitive prices with quick delivery.”

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“Bigger than I thought which is great,I change address so went to 2 different addreses.Even though it says its rat proof I'll still put metal mess at the bottom.”

Helpful Report

“Very pleased with this sturdy composter with screw on lid and open at base for fluid drainaway. Note that even after packaging removal too large to fit through house front door. It was taken to rear alleyway and thrown over rear fence into garden. It is reasonably light and 72 year old female managed that. No self-assembly. Trap door at bottom for compost works well.”

Helpful Report

“Very pleased with the wormary and the Tiger worms are now busy munching and pooing”

Helpful Report

“2 gutter scoops arrived by Etsy but unfortunetly both had cracks in the scoop. A bit disapointing but I will glue or file the cracks out. These things do happen in transit so not the end of the world.”

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“I was having a problem with our Original Wormery as the tap had broken and the worms were missing! Stephen was able to help with both issues and I was sent some free worms Excellent customer service and would definitely recommend.Tap and worms are working well”

Helpful Report

“Great price and product.”

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“Very fast delivery. Smooth transaction from start to finish. No hesitation in recommending OO.”

Helpful Report

“Excellent compost bin, which was quite easy to put together - I did it without any help although it would probably have been simpler with someone else to help hold bits. I filled it immediately with weeds and cuttings and everything was beginning to break down nicely within a week. Looks smart outside the back door, where it is easy to access for adding kitchen waste. Very happy with my purchase”

Helpful Report

“Pleased with the product (downpipe diverter) but really disappointed with the non-recyclable packaging. Hundreds of foam or polystyrene 'chips' which will go straight to landfill and stay there for 1,000 years. What's wrong with shredded paper or card?”

Helpful Report

“I am delighted with my new worm cafe, doesn't look unsightly in the garden and my worms are happy in their new house 🏠 The only complaint is I purchased item 23th August and it wasn't delivered until 4th September. DPD was overnight delivery and item was in stock when I ordered and paid for it. I ended up panicking as I am going way tonight 5th September. I don't understand why when an item is in stock companies don't just get on and post them, without us customers they wouldn't have jobs”

Helpful Report

“Everything as expected no problems”

Helpful Report

Original Organics is rated 4.2 based on 1,173 reviews