“My chair was not dispatched for 2 or 3 weeks (I had expected it within a week but never received the follow up email) but when I chased it up they replied quickly, apologised politely (did not explain what had gone wrong) and it arrived within 3 days. I'm happy with the product and would use them again”
Good afternoon,
Thank you for your review and I am sorry to hear that this was delayed. I have escalated this with our account manager at the courier to find out why we were not informed sooner of the delay. Apologies again for any inconvenience caused by this.
Kind regards
“Item is as described and happy with this. Customer service was zero, no communication and when I did contact them as my item had not arrived, they were abrupt and gave false information
Would i buy again, probably not. Plenty of other places to buy from. I dont like rudeness!”
Good afternoon,
Thank you for your review and I am sorry to hear that the service received was not to your satisfaction. I have looked into your order and can see that we did not have clear information from the courier, so we were unable to provide as much information to you regarding tracking as we would like.
We have escalated this with our account manager at the courier to ensure that we have quicker response times in future.
Good afternoon,
Thank you for your email and I am sorry to hear this.
If you could please email us and let us know your order number, I can look into this further for you and ensure that the instructions are emailed over as a PDF.
I am sorry for any inconvenience caused by this.
“Thank you for the order. The only reason I did not give 5 starts as I had no notification of when the order would arrive. I had an email which said I could track my package but it only took me to the order page.”
“No delivery date was provided, was supposed to be next day but wasn’t, had to phone customer services to chase it up. They were however, very helpful. Desk has slight damage to one corner.”
Good afternoon,
Thank you for your email.
We are currently advising delivery dates of 1-2 working days due to the increase in volume with the couriers. This message is stated at the top of the website, however I am sorry if this was missed.
Regarding the damage, if you could send over some images we can get this replaced immediately.
Kind regards
“The products are good and the team at the main office are friendly but the delivery time (next day) was not achieved. Ordered Monday, received items (desk and set of drawers) on Thursday. Not bad by any means but not next day.”
Good afternoon,
Thank you for your review and I am sorry to hear that you are not completely satisfied with the service provided. Regarding next day delivery, we are currently delivering within 2 working days and we do have a message that states this at the top of the website.
“I ordered a high back office chair. The chair arrived in a very battered cardboard box. When I opened it there was absolutely no padding around the chair, and so the fabric of the seat was a bit worse for wear. There was also absolutely no paperwork in the box: no assembly instructions and no receipt. The seat back wouldn’t stay in position as it kept falling down and I couldn't see any way of locking it in place once it was at the correct height.
I was also disappointed that the chair took three days to arrive when I selected next day delivery.”
Good afternoon,
Thank you for your review and I am sorry to hear this. As you have left an anonymous review, I am unable to look into the order for you. If you could email us directly with the details, I can ensure that the chair is collected and replaced.
Regarding delivery, we are currently delivering within 1-2 working days and this message is clearly stated at the top of the website. Apologies if this was missed.
Kind regards
