Office Supermarket Reviews

Name: Office Supermarket
Address: Unit 10 Bridgend Business Park, Bennett Street, Bridgend Industrial Estate, Bridgend, Carmarthenshire
Rating: 4.48

4.5 Rating 883 Reviews

87 %

of reviewers recommend Office Supermarket

4.5

Based on 883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0344 755 3018

Email:

sales@officesupermarket.co.uk

Office Supermarket 5 star review on 14th July 2024

Anonymous

Anonymous // 01/01/2019

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“Great little filing cabinet and I love the fact that it was already assembled and all I had to do was put on the castors and drawer handles. Reasonably priced and prompt despatch. Great range of items on the website. Will be ordering an office chair soon.”

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Posted 5 days ago

“Cabinet arrived damaged. Rang and a new one arrived the following day. The damaged one was also collected very pleased with product and service”

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Posted 1 week ago

“great desk delivered next day”

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Posted 2 weeks ago

“good product - good price - quick delivery”

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Posted 1 month ago

“Quick and prompt service”

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Posted 1 month ago

“Very good price, excellent product but delivery company is pathetic.They do not send you any notification about the delivery time, Nowadays every courier gives you option to change or rebook if the date or time is not suitable. you only comes tyo know once delivery is failed. Even after emailing them about the business opening time they turned up at the time when business is close. finally one fine day they turned and deliverd this chair. BTW the chair is perfect no issues with the produce. My sincere advise is please change your courier partner.”

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Posted 1 month ago

“Prompt and efficient service, and very pleased with the filing cabinet. I'd be very happy to use this company again if need be.”

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Posted 1 month ago

“The purchase process was seamless, and the delivery was prompt. The chair's quality was excellent, but unfortunately, it didn't suit my body as expected, so I had to return it. The customer service was outstanding, with clear communication and a straightforward pick-up process. Despite a significant delay on my part due to work travel, the customer support team was incredibly helpful throughout, making the return hassle-free. I will definitely use their services again.”

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Posted 2 months ago

“Very pleased with Customer Services when two of the castors broke on my office chair, advised them of the model and it arrived next day.”

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Posted 2 months ago

“Website is easy to navigate, good description of items, team are happy to help out over the phone if needed and quick delievery. What else could you ask for.”

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Posted 2 months ago

“Paid for next delivery, no delivery updates , had to get a refund”

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Posted 3 months ago

Thank you for your review. Having looked into your order, I can see that you selected our free delivery service. Upon arrival, the courier found the delivery address closed and no answer on the contact number. When we contacted you to ask for a redelivery date, you advised you'd like to cancel the order and we refunded you in full.

Posted 3 months ago

“After phone call Delivered in safe place when we were out”

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Posted 3 months ago

“Very easy. Ordered one day and arrived the next. Easy to assemble and no missing or damaged parts. Would use again.”

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Posted 4 months ago

“Good price and easy to put together once you get the hang of it - staff happy :)”

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Posted 4 months ago

“Chair was easy to assemble, adequate for our needs and a speedy delivery.”

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Posted 5 months ago

“The office chair I ordered arrived very quickly and we easy to assemble, I am very happy with my purchase and I highly recommend Office Supermarket.”

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Posted 5 months ago

“Zaneta was excellent and sorted out any problems efficiently and kept me in the loop at all times. Delivery was also seamless and would totally recomend them”

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Posted 6 months ago

“My experience with OfficeSupermarket has been nothing short of infuriating. They sent me a faulty chair, which I only discovered after assembling it a few days post-delivery. When I reached out to their support team to explain that I didn’t have the time or energy to disassemble and repackage the chair for return, I expected a degree of understanding and assistance. Instead, I was met with complete rigidity and a blatant disregard for my situation. They robotically insisted on their terms and conditions, demanding that I repack the chair as it was, regardless of the inconvenience to me. I asked for a simple replacement or refund, but the advisor, Zanteta, displayed an appalling lack of empathy and professionalism, outright ignoring my requests. It’s as if customer satisfaction is the least of their concerns. This was my first purchase from OfficeSupermarket, and it has left me full of regret. It’s outrageous that I am being penalized for receiving a defective product that wasn’t my fault in the first place. I will never shop with them again, and I strongly urge others to avoid this platform. Save yourself the stress and disappointment! Order number: OSM37283”

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Posted 6 months ago

Thank you for your review and I am sorry to hear of your experience. Having looked into this, I can see that we offered to replace the chair, however our couriers would not collect any items that are not boxed. However, you could use the box that the new chair arrives in, to place the faulty chair in. We could then arrange collection. It appears that you did not respond to our offer to send out a replacement chair. Please let us know if you would still like a replacement, and we can get this delivered next working day.

Posted 6 months ago

“Very good expereince purchasing with this company. Good customer service and good prices for fair quaility office furniture.”

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Posted 7 months ago

“We needed an extra desk for our growing office. Placed the order on Wednesday and the desk was delivered on the Thursday. Excellent customer service”

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Posted 7 months ago

Office Supermarket is rated 4.5 based on 883 reviews