“Never received tracking link to check when item was going to be sent, and shop.app page wasn't updated with delivery/tracking details. Customer service was very helpful in getting things sorted our and rebooked when I had missed the delivery because of lack of details, chair ended up getting to me a little later than expected but the product is very good and I am satisfied.”
Thank you for your review. I'm sorry to hear the tracking details were not provided, as this should have been done as soon as the order was with the courier. I'm glad that our customer service team were able to help, and that you are satisfied with the product.
“Great little filing cabinet and I love the fact that it was already assembled and all I had to do was put on the castors and drawer handles. Reasonably priced and prompt despatch. Great range of items on the website. Will be ordering an office chair soon.”
“Very good price, excellent product but delivery company is pathetic.They do not send you any notification about the delivery time, Nowadays every courier gives you option to change or rebook if the date or time is not suitable.
you only comes tyo know once delivery is failed. Even after emailing them about the business opening time they turned up at the time when business is close. finally one fine day they turned and deliverd this chair. BTW the chair is perfect no issues with the produce.
My sincere advise is please change your courier partner.”
“The purchase process was seamless, and the delivery was prompt. The chair's quality was excellent, but unfortunately, it didn't suit my body as expected, so I had to return it. The customer service was outstanding, with clear communication and a straightforward pick-up process. Despite a significant delay on my part due to work travel, the customer support team was incredibly helpful throughout, making the return hassle-free. I will definitely use their services again.”
“Website is easy to navigate, good description of items, team are happy to help out over the phone if needed and quick delievery. What else could you ask for.”
Thank you for your review. Having looked into your order, I can see that you selected our free delivery service. Upon arrival, the courier found the delivery address closed and no answer on the contact number. When we contacted you to ask for a redelivery date, you advised you'd like to cancel the order and we refunded you in full.
