“Order placed Tuesday 11/8/2020 for next day delivery, expected 2-3 days due to Covid restrictions etc.
16/08/2020 I am asked to write a review hoping that I am pleased with my purchase??
I would like to receive it first! Then maybe I can review it!! š¤”
“I'm delighted with the product. It came promptly and with good sturdy packaging. My only regret is that I didn't receive a text to say delivery time. Fortunately someone was at home to receive it.”
“I would have given 4 or 5 stars for the chair itself which meets my expectation. The score has been ruined by a sloppy supplier delivery process. The chair was delivered after a week when I was on the brink of canceling the order. The lady in the customer support service was really kind and understanding. She professionally chases up the supplier and kept me informed. The supplier did not bother to inform me when and how the delivery would have been performed. On the website, as a warning, it should be stated clearly that they rely on third parties to which they have limited control.”
Good afternoon,
Thank you for your review and I am sorry to hear that you are not 100% satisfied with the service. I have escalated this with our account manager at the courier in question to ensure that procedures are being followed, and that they make a call before delivery to advise of a time. I am sorry for any inconvenience caused by this.
Kind regards
Good afternoon,
Thank you for your email and I am sorry to hear that you are not completely satisfied. Upon looking into further, I can see that you did not pay for delivery but selected our free option. However, this should still have been delivered within the specified time frame so I have escalated this with the courier to find out what went on and I am sorry for any inconvenience caused by this delay.
Kind regards
“Iām very happy with my purchase. They did what they said they would do. Well , but not excessively packaged. Driver carried it into my hallway at my request, because I have steps and could not lift it. Thank you.”
“Arrived in 3 days, good quality desk, easy to assemble.
Really happy with purchase.
Only negative they did not state at despatch the day it would arrive.”
“The desk I ordered isā¦nothing short of absolutely incredible. Couldnāt be happier, truly. Easy enough to put together given how big is, and the quality is second to none.”
“The desk I ordered isā¦nothing short of absolutely incredible. Couldnāt be happier, truly. Easy enough to put together given how big is, and the quality is second to none.”
“Quality of the desk is great. No issues with the product. Delivery was a disaster. Rude, unhelpful and made me regret the purchase before I'd even opened the boxes. They need to seriously consider who they allow to interact with their Customers.”
Good afternoon,
Thank you for your review and I am glad to hear that you are satisfied with the products. Regarding the delivery, I will escalate this with the courier involved to ensure that the driver is spoken to and any action taken as appropriate.
I am sorry for any inconvenience caused by this.
Kind regards
“Desk is excellent, great quality for the price.
Delivery was late and the guy delivering was awful. He came to by front door to tell me there was a desk for me in his van, rather than bringing it to my door.”
