“Bought a 2 drawer filing cabinet which was slightly damaged.
Contacted customer services, sent photos of the damage. The cabinet was picked up by courier and within a week I had a refund.
Brilliant customer service, thank you Office Supermarket.”
“Good quality, simple to assemble. Just wish I had received a text or email regarding delivery as I was out on the first attempt, and would not have been if I'd been aware.”
“Our order was fine and delivered on time however firstly we never got an email or text telling us when it was turning up. Secondly the driver dumped the delivery on our drive and didn't even bother ringing the doorbell (we just discovered it there when we next opened the door). Finally it was left on a huge great pallet which is a pain for us to get rid of - I complained about this and one of your customer service representatives said she would get the pallet collected but that was on Wednesday and it is still on our driveway. Not impressed.”
Hi Nicola, I'm so sorry that the couriers have left a pallet on your driveway. I can see this has now been dealt with by our customer service and it has now been collected. Again, so sorry for this inconvenience caused.
“I'm only going to rate a three because your delivery guy really let you down y being very unhelpful not taking away the pallet. The actual furniture is exactly what we wanted and arrived very promptly.”
“I bought a desk, 2 parts have arrived in a timely manner, still waiting on the 3rd parcel over a week later. I have had to put the desk together without the 3rd part without it even though the instructions say not to as I desperately needed it..... when it breaks I will have to buy a new one but definitely will not use Office Supermarket again!”
Thank you for your review and I am sorry to hear this.
I have checked our systems and cannot see any email/call from you advising that you have got a missing part. If we had been made aware of this, we could have sent the relevant part out on a next day service.
I have located your order number, and one of the team will be in touch to clarify what is missing. We can then get the part sent out to you.
Kind regards
“I have to leave a poor review even though my desk was ok and of good quality.....
The reason is simple, the delivery driver has caused me a huge problem by leaving a huge and I mean seriously HUGE industrial sized wooden pallet on my driveway... refusing to take it away!!! It’s comical, a tiny desk strapped to a huge wooden pallet the size of a family car!!! No communication from this company. AVOID IS MY ADVICE”
Good morning,
Thank you for your review and I am sorry to hear that the pallet was left. The drivers should take the pallet away with them, so I have escalated this with them and asked them to collect.
If we had been informed that the driver had left the pallet at the time of delivery, we could have resolved this for you then. I'm sorry for any inconvenience caused by this, however it's disappointing that we were not given the chance to resolve it for you before leaving the negative review.
Kind regards
“A real quality product that was easy to put together and is as solid as a wall. You get what you pay for and I'd definitely recommend this seller - delivered promptly and packed very securely.”
