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Office Supermarket Reviews

4.5 Rating 901 Reviews
A-
Happiness Grade

Office Supermarket have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
It was discounted so a good price .
- Anonymous
Excellent service. Fast delivery. Good price. Recommended.
- "Aleksander Marchenko" Marchenko
Great price and service. Our order was delivered next day by a friendly and helpful driver - thanks!
- Harriet Carruthers
A

Delivery - Fast

92.31%
Industry Average
Excellent customer service. Items arrived promptly on next day delivery. One item was damaged in transit but a replacement was sent immediately. Good solid furniture. Very pleased.
- Anonymous
It arrived on the day I requested and the delivery man was friendly and helpful .
- Anonymous
We bought a chair from Office Supermarket. Good value for money and service, inlcuding delivery.
- Paola Connolly
D

Refunds - Average

50.00%
Industry Average
Paid for next delivery, no delivery updates , had to get a refund
- Marc Dickson
I asked for a simple replacement or refund, but the advisor, Zanteta, displayed an appalling lack of empathy and professionalism, outright ignoring my requests.
- Kishlay Kumar
I was dismayed that your website which charged for next day delivery did not make it clear that this was not always the case, if the item was coming direct from the manufacture. This caused some disappointment at Christmas and I have not yet had a response to my email requesting refund of the next day charge!
- Anonymous
96.97%
Industry Average
Excellent Service, Delivered as Promised.
- Micheal Hall
order came quick great service
- Anonymous
Excellent customer service. Items arrived promptly on next day delivery. One item was damaged in transit but a replacement was sent immediately. Good solid furniture. Very pleased.
- Anonymous