Office Supermarket Reviews

Name: Office Supermarket
Address: Unit 10 Bridgend Business Park, Bennett Street, Bridgend Industrial Estate, Bridgend, Carmarthenshire
Rating: 4.48

4.5 Rating 874 Reviews

87 %

of reviewers recommend Office Supermarket

4.5

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0344 755 3018

Email:

sales@officesupermarket.co.uk

Office Supermarket 5 star review on 14th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good expereince purchasing with this company. Good customer service and good prices for fair quaility office furniture.”

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Posted 4 months ago

“All delivered on time, as promised.”

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Posted 5 months ago

“Alaskan grey oak cupboard is great, the only problem was it was delivered ‘kerb side’!! Needed for ground floor private home, so had to be put under carport until DIY man came. If it could be delivered to home/office ground floor it would be perfect”

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Posted 11 months ago

Thank you for your review. Regarding the delivery, we do offer a few delivery options including room of choice and installation. These can be selected during the check out process, where the costs and lead time are also calculated.

Posted 11 months ago

“We were certainly very pleased with the quality of the filing cabinets. There was a problem with the communication regarding the delivery. The box of the second cabinet had many holes, dents in it but fortunately the cabinet inside had not been damaged at all. Thank you for a very good product”

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Posted 11 months ago

“The office chair we ordered is exactly what we wanted. The delivery was from a 3rd party ( assume directory from the maker ) so wasn't sure about the delivery for a moment. The packaging was damaged but the chair was fine.”

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Posted 1 year ago

“Good quality products and easy to follow instructions for assembly, I would definitely use Office Supermarket again.”

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Posted 1 year ago

“Delivered one day later than scheduled and one desk top damaged. The damaged item was replaced without question”

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Posted 1 year ago

“Delivered on time and really nice desk. Only moan it was on a big pallet which I had to get rid of!”

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Posted 1 year ago

Thank you for your review. Regarding the pallet, the courier should have collected this. We do also have a dedicated number on our delivery notes that can be called to arrange pallet collection, should the courier fail to remove it as in this case. Please let me know if this still needs to be collected and I can arrange this for you. I am sorry for any inconvenience caused by this.

Posted 1 year ago

“I worked with Paul at Office Supermarket to amend a small error in my order and he was extremely helpful and knowledgeable. He even recommended me an item which better met my needs.”

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Posted 2 years ago

“Excellent service for ordering furniture online, many companies had no stock - ordered and delivered the following day, only problem is that there were a couple of small bits of damage to the items! Not worth returning but spoiled the experience somewhat - otherwise excellent service!”

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Posted 2 years ago

“Good quality office equipment and excellent customer service. I would use them again and have already recommended to business network and friends.”

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Posted 3 years ago

“Good service, prompt delivery”

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Posted 3 years ago

“Next working day delivery was as advertised allowing for intervening weekend. Courteous delivery driver. Pleased with quality of products supplied as ordered. Minimal straight forward self assembly with included fittings viz castors, handles. Robust & solid desk with no 'wobbles' when cams tightened. There is slight, possible transit, damage in one of the cam apertures but not visible externally & didn't affect the assembly or post- assembly rigidity so not an issue. The drawer unit is already assembled just needing the screw-in castors & drawer handles to be user attached. All in all very happy.”

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Posted 3 years ago

“Arrived with no assembly instructions Fairly easy to put together. However, fix the arms to the chair back before fixing the arms to the seat!!”

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Posted 3 years ago

“I ordered a filing cabinet which unfortunately was damaged on arrival so I sent it back & asked for a refund however I'm still giving 4 stars as the customer service I recd was really excellent. Kathryn was very efficient and replied to my queries very quickly. She even chased up the collection courier without me having to ask her. Once it was picked up the refund was processed the next day so I coud not fault the customer service at all. Perhaps they've made changes to the way they handle issues or maybe there is new staff, but either way, I didn't experience the issues mentioned by other customers.”

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Posted 3 years ago

“Delivery drivers great, product was good however had a small chip in it that was not super noticeable”

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Posted 3 years ago

“efficient. good communication over slight delay very pleased with chair.”

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Posted 3 years ago

“Hello thanks for the good service.. However I wasn't too happy being left with a massive heavy crate from the courier which I don't know what to do with. They also dropped it off at quite an inconvenient location and didn't help with it.. I had to drag it through communal gardens and up some concrete steps to get it to the entrance to my building. Desk looks good though thanks”

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Posted 3 years ago

Thank you for your review and I am sorry to hear this. The couriers should be taking the pallet away with them, so I am sorry that this did not happen. There should have been a contact number on the delivery paperwork for you to call to arrange collection of the pallet, should something like this happen. If you still need the pallet collected, then please call us free on 0344 755 3018 and we will be more than happy to arrange collection for you.

Posted 3 years ago

“My desk was damaged when delivered, however, i was offered a replacement without any trouble and the customer service received was very good.”

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Posted 3 years ago

“Pleased with purchase, although screens a little flimsier than we were hoping for. Good communication with a text message beforehand to let us know when the delivery was due.”

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Posted 3 years ago

Office Supermarket is rated 4.5 based on 874 reviews