Office Supermarket Reviews

Name: Office Supermarket
Address: Unit 10 Bridgend Business Park, Bennett Street, Bridgend Industrial Estate, Bridgend, Carmarthenshire
Rating: 4.49

4.5 Rating 836 Reviews

87 %

of reviewers recommend Office Supermarket

4.5

Based on 836 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Office Supermarket 5 star review on 27th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products and easy to follow instructions for assembly, I would definitely use Office Supermarket again.”

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Posted 2 months ago

“Delivered one day later than scheduled and one desk top damaged. The damaged item was replaced without question”

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Posted 2 months ago

“Delivered on time and really nice desk. Only moan it was on a big pallet which I had to get rid of!”

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Posted 3 months ago

Thank you for your review. Regarding the pallet, the courier should have collected this. We do also have a dedicated number on our delivery notes that can be called to arrange pallet collection, should the courier fail to remove it as in this case. Please let me know if this still needs to be collected and I can arrange this for you. I am sorry for any inconvenience caused by this.

Posted 3 months ago

“I worked with Paul at Office Supermarket to amend a small error in my order and he was extremely helpful and knowledgeable. He even recommended me an item which better met my needs.”

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Posted 11 months ago

“Excellent service for ordering furniture online, many companies had no stock - ordered and delivered the following day, only problem is that there were a couple of small bits of damage to the items! Not worth returning but spoiled the experience somewhat - otherwise excellent service!”

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Posted 1 year ago

“Good quality office equipment and excellent customer service. I would use them again and have already recommended to business network and friends.”

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Posted 1 year ago

“Good service, prompt delivery”

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Posted 2 years ago

“Next working day delivery was as advertised allowing for intervening weekend. Courteous delivery driver. Pleased with quality of products supplied as ordered. Minimal straight forward self assembly with included fittings viz castors, handles. Robust & solid desk with no 'wobbles' when cams tightened. There is slight, possible transit, damage in one of the cam apertures but not visible externally & didn't affect the assembly or post- assembly rigidity so not an issue. The drawer unit is already assembled just needing the screw-in castors & drawer handles to be user attached. All in all very happy.”

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Posted 2 years ago

“Arrived with no assembly instructions Fairly easy to put together. However, fix the arms to the chair back before fixing the arms to the seat!!”

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Posted 2 years ago

“I ordered a filing cabinet which unfortunately was damaged on arrival so I sent it back & asked for a refund however I'm still giving 4 stars as the customer service I recd was really excellent. Kathryn was very efficient and replied to my queries very quickly. She even chased up the collection courier without me having to ask her. Once it was picked up the refund was processed the next day so I coud not fault the customer service at all. Perhaps they've made changes to the way they handle issues or maybe there is new staff, but either way, I didn't experience the issues mentioned by other customers.”

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Posted 2 years ago

“Delivery drivers great, product was good however had a small chip in it that was not super noticeable”

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Posted 2 years ago

“efficient. good communication over slight delay very pleased with chair.”

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Posted 2 years ago

“Hello thanks for the good service.. However I wasn't too happy being left with a massive heavy crate from the courier which I don't know what to do with. They also dropped it off at quite an inconvenient location and didn't help with it.. I had to drag it through communal gardens and up some concrete steps to get it to the entrance to my building. Desk looks good though thanks”

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Posted 2 years ago

Thank you for your review and I am sorry to hear this. The couriers should be taking the pallet away with them, so I am sorry that this did not happen. There should have been a contact number on the delivery paperwork for you to call to arrange collection of the pallet, should something like this happen. If you still need the pallet collected, then please call us free on 0344 755 3018 and we will be more than happy to arrange collection for you.

Posted 2 years ago

“My desk was damaged when delivered, however, i was offered a replacement without any trouble and the customer service received was very good.”

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Posted 2 years ago

“Pleased with purchase, although screens a little flimsier than we were hoping for. Good communication with a text message beforehand to let us know when the delivery was due.”

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Posted 2 years ago

“Good service, my only comment is no delivery time slot and doorstep delivery only which meant I had to carry 3 large boxes out of the lift in my apartment block myself.”

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Posted 2 years ago

“Very nice looking product, easy to mount, good price/quality. I would recommand this to someone. But i will put 4 stars because delivery wasn't good. Pretty fast, but damaged (Luckily not on obvious parts) and had to do 25km to recover the desk in a parcel relay because it "couldn't be delivered".”

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Posted 3 years ago

“Chair I ordered arrived pretty quickly and was relatively easy to assemble. Only issue I'm having is that the back-tilt mechanism doesn't seem to work, which is a little disappointing.”

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Posted 3 years ago

“Pre sales were excellent - asked a question and got an answer within 24 hours. After ordering a desk it was delivered in a day (sort of, ie ordered Sunday delivered Tuesday). Decent quality office desk for home use - tons of space on the 1800x1200 "L Shape" desks”

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Posted 3 years ago

“The desk was easy to assemble and was received on time. Disappointed in colour as ordered beech and deep beach has been delivered. Beech colour advertised is same as existing furniture but deep beach has more of a red tone to it”

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Posted 3 years ago

Office Supermarket is rated 4.5 based on 836 reviews