NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 15,617 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how NorthernRunner.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff and prompt service.”

Helpful Report

Posted 1 year ago

“My order arrived very quickly and trainers were fab!!”

Helpful Report

Posted 1 year ago

“Received my new balance 1080s in good condition and and on time and would certainly order from Northern runner again.”

Helpful Report

Posted 1 year ago

“Great service, simple website, good choice, Good price, good communication and speedy delivery. How it should be. Will use again”

Helpful Report

Posted 1 year ago

“Contacted customer service about my order not arriving and the next day the shoes arrived by another courier service. NorthernRunner always have a wide Brooks trainer in stock at a good price.”

Helpful Report

Posted 1 year ago

“Order received when given date and very pleased with my trainers”

Helpful Report

Posted 1 year ago

“Great advice from staff once again. Advised on a product ordered and delivered promptly. I won't go anywhere else.”

NorthernRunner.com 5 star review on 26th April 2025

Helpful Report

Posted 1 year ago

“Great customer service, swift delivery & exchange (when I ordered the wrong size).”

Helpful Report

Posted 1 year ago

“Very quick delivery and good price”

Helpful Report

Posted 1 year ago

“I ordered hiking boots on the night of the 8th April. Despatched the next day. Arrived to me on the 10th. Excellent service.”

Helpful Report

Posted 1 year ago

“Very happy with my Ron hill running hat. Fabulous!”

Helpful Report

Posted 1 year ago

“I have been buying walking shoes ( 5 pairs at least ) from Northern Runner for the last few years. I can honestly recommed Northern Runner for its excellent service and fast delivery.”

Helpful Report

Posted 1 year ago

“Although I'm not a runner as such, I have shopped with Norhtern Runner a few times over the years and always found them to be very knowledgeable and well informed when it comes to running footwear. They have a very good selection of market leading gear and the service is always friendly and helpful. The prices are as good, or better than most running shops and the delivery is very quick. A worthy five stars.”

Helpful Report

Posted 1 year ago

“Great price, speedy delivery. I like my choice.”

Helpful Report

Posted 1 year ago

“Easy to access website and rapid dispatch of my shoes. Overall, very impressed.”

Helpful Report

Posted 1 year ago

“First time ordering from NorthernRunner. Price was great and order was processed and sent quickly. Can't fault them and would purchase again.”

Helpful Report

Posted 1 year ago

“As usual first class customer service from NorthernRunner l will be back for more, thank you. A very satisfied customer.”

Helpful Report

Posted 1 year ago

“Great company to shop online with as I’m based in Cornwall. They dispatched items quickly, bought two pairs of shoes so could choose correct size so returned one pair which they refunded immediately. I can’t fault their service at all! Very happy with the walking shoes too so comfortable and suit my very flat over pronating feet!”

Helpful Report

Posted 1 year ago

“All good thanks will be ordering again went well thanks”

Helpful Report

Posted 1 year ago

“Always had fantastic customer support from Chris and also happy to support a local shop :)”

Helpful Report

Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 15,617 reviews