NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 14,774 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 14,774 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 24th February 2026

Jennifer Harding-Kirk

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast despatch. Good range of products and prices.”

Helpful Report

Posted 6 hours ago

“Northern Runner had a great offer on the OMM jacket I wanted (much better than other retailers). I placed the order and was pleased to receive it much sooner than either anticipated or forecast. Very efficient service. Its good to be able to support the smaller, independent sport shops - which seem to be in decline unsurprisingly. Keep up the great work Northern Runner!”

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Posted 8 hours ago

“Always have good stock and good service. I return to Northern Runner again and again.”

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Posted 10 hours ago

“Speed delivery. More affordable than other online shop”

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Posted 10 hours ago

“Great product and service”

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Posted 16 hours ago

“Excellent service as always.”

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Posted 16 hours ago

“Very prompt service and excellent running shoes”

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Posted 16 hours ago

“Great online company. Ordered a pair of Altra Torin 8 at a discounted price. Super fast delivery arrived next day. Would definitely recommend NorhernRunner as they make buying a new pair of trainers very affordable ✅”

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Posted 17 hours ago

“As expected - quick service”

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Posted 1 day ago

“The trainers were brilliant, as described, they came very quickly, Northern runner kept me informed throughout the whole process. I have ordered several items from Northern runner and have never been disappointed, I would definitely recommend them.”

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Posted 1 day ago

“Excellent. Fast service from the client, was a problem with delivery due to terrible weather experienced in Scotland, the refunded me my postage paid , no questions asked. Will only use them again when i order again, due to the professionalism.”

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Posted 1 day ago

“I ordered a pair of Inov 8 trail shoes. They arrived super fast, faster than promised. They were too small so I returned them and was quickly refunded. I reordered a larger size that also arrived fast (2 days) and they fit perfectly. Thank you NorthernRunner. Excellent service. I'm exited to try out my new Zero drop wide toe box trainers. They are certainly super comfy.”

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Posted 1 day ago

“Excellent quality item and arrived very quickly, even given that I don’t live on the mainland! Very satisfied customer!”

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Posted 1 day ago

“Really impressed with a quick delivery, twice, a prompt refund when I needed to swap a size and clear communication. I will certainly use Northern Runner again.”

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Posted 1 day ago

“Had a sizing issue & needed to exchange for a wider shoe. Had no problems & was a super fast turn around!”

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Posted 1 day ago

“Great selection available in wide fit. Speedy and efficient delivery & returns service”

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Posted 1 day ago

“Given the weather over this winter, finding the VJ Sport iRock in a Wide fit has been a game changer. All slick and efficient too with Northern Runner in terms of purchase, dispatch and quality. All good and has my recommendation, Mark (East Devon)”

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Posted 2 days ago

“Great selection and fast delivery - what more can you ask for!”

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Posted 2 days ago

“Super efficient and competitvely priced - I can't fault the service from Northern Runner Thank you!”

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Posted 2 days ago

“Northern Runner have a great selection of trainers, I was looking for a wider fit and found they had what I needed at a really good price with free quick delivery. Unfortunately the ones I received had a slight manufacturing defect. I emailed and let them know, they were super quick at getting back to me and offered solutions to get my problem solved. I highly recommend Northern Runner, great service and competitively priced. I will use them in the future.”

Helpful Report

Posted 2 days ago

NorthernRunner.com is rated 4.9 based on 14,774 reviews