4.92 Rating 5,478 Reviews
99 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.90 out of 5

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We need your email address to verify that your review is genuine 5 star review on 22nd November 2020
Paul Comerford 5 star review on 18th November 2020
Clive Helders 5 star review on 30th October 2020
Jonathan Hewitt 5 star review on 13th October 2020
Paul Evans 5 star review on 11th October 2020
Alison Crush 5 star review on 31st August 2020
Daren Horwood 5 star review on 9th January 2020
ricky coldham
Anonymous  // 01/01/2019
Won't buy shoes online again. I thought these would be wide fitting but they were narrow. I have to pay return postage.
Posted 1 week ago
I received the wrong item however the matter was quickly rectified and I was reimbursed for the price difference.
Posted 1 month ago
Delivery was disappointing as ended up being delivered at wrong address and hidden and it was found by the off chance
So slightly disappointed
Posted 4 months ago
Split order which was a pain as there a week apart otherwise 5 stars.
Posted 8 months ago
Items were delivered very quickly. I ordered them in 3 sizes. Unfortunately, I need to test out the trainers as, after trying them on around my flat umpteen times, I'm not sure about them and can't tell how they'll fit on a walk/run. As they are so expensive, I don't want to risk it. Northern Runner only has a 14 day return policy which is the shortest I've encountered so I'm returning them and ordering them with Brooks instead (£13 more expensive but they have a 90 day return policy & you can wear them outside as much as you like in this time - brilliant).
Posted 9 months ago
The shoes were delivered on time and i stress that i have no complaint with Northern Runner whose service is excellent.
Unfortunately, even though they fit, and i have had 3 pairs of Altra Lone Peak's already, these shoes are of very poor design and quality. The material they are made from on the upper is so stiff in cold weather that they don't bend correctly, and when i walk they make a strange popping sound which is really off-putting. The shoes are really uncomfortable and the stiffness of the material and where it bends has worn away the top of the joint above my big toe. I am really disappointed. Its a lot of money to pay for ruining my feet. I wont be buying Altra shoes again. I wish i could get a refund :(
Posted 10 months ago
I ordered a pair of Inov-8 Terraultras on a Wednesday evening as a spare pair of shoes for a race on the weekend. I paid the next day delivery fee but the shoes only arrived on the Monday. I have contacted Northern Runner for a refund of the delivery fee but have yet to have this resolved. That being said I had been in the shop the week before and the service had been good.
Posted 1 year ago
The shoes were significantly smaller than I figured. I am a 10.5 us amd the chart said 7.5 was equivilant. But I am now thinking I would be a 8.5 at this point. Very dissapointed.
Posted 1 year ago
Trainers took 7 working days to arrive and I didn’t have them in time for my race 5 working days after I placed my order
Posted 1 year ago
I had to return the shoes but they were reluctant to accept in the store and pushed for me to return via post! In the end they did process the return but it shouldn’t have to be so difficult!
Posted 1 year ago
thank you very much finally got the package and looks very good but i had to pay 315kr and i do not know why
Posted 2 years ago
Good product but not cheap and the box it came in was pretty roughed up
Posted 2 years ago
Hi Ben,
Wow, we'd never let a box leave us looking like that and it is a totally unacceptable condition for a box to arrive in, we 100% agree, and will launch an investigation with Royal Mail.
Did you get a chance to mention it to the personal delivering?
It sounds like the product was unaffected, which is good news.
Enjoy your shoes, happy running!
Posted 2 years ago
Item as ordered. Hubby likes it. Only "gripe" is how long it took to get here, but, then again, we are classed as living "in the back of beyond"!!!! (NE Scotland)
Posted 2 years ago
Original order went missing, however a replacement pair eventually arrived from the manufacturer. Unfortunately it took nearly 2 weeks for my shoes to arrive.
We got there in the end.
Posted 2 years ago
Goods were firstly out of stock, then they never arrived, lost in post but refund was given
Posted 2 years ago
Apologies for the confusion with stock initially. As you mentioned, we did send one out as soon as it came in.

Unfortunately this remains with Royal Mail to investigate where your parcel has gone.
Posted 2 years ago
Initially I was very unhappy as I ordered and paid for (WEB51220) 3 pairs of socks but only 2 arrived. I contacted your sales dept and got a very rapid response from Charlie who apologised and mailed the 3rd pair straight away. Charlie saved the day with prompt action as they were for my hols - otherwise I would have been scoring 1.
Posted 2 years ago
Hi Jane,

We are very pleased that you got your third pair in quick time!

Have a great holiday and enjoy the injinji socks.

They really are awesome!
Posted 2 years ago
The trainers off great support, but the are not very wide. I am a 4e fitting and these are a narrow 2e fitting. Even adding an extra half size didn’t make them wide enough.
Posted 2 years ago
Thanks for your feedback.
They do indeed offer great support and do not advertise as comparing with 4E or Extra Wide.

If you are a regular 4E (which brands like Brooks and New Balance use) unfortunately 'Wide' in a Hoka shoe just isn't going to compare. All brands are different and Hoka do not offer an 'Extra Wide' at this stage.

We recommend you therefore stick with 4E in brands that use this system, to ensure you've got plenty of wiggle room. You could also try a brand like Altra, but order a size or half size larger, as they fit a little small across the board.

Please call us for advice on sizing or message us on Facebook to avoid disappointment, we'd be happy to help.

Best wishes,
Northern Runner Team
Posted 2 years ago
Website good,easy to manoeuvre and plenty of choice.not the cheapest prices for everything if you want to shop around but reasonable for a one stop shop. My first order went very well and delivery was ok. Unfortunately my second order not so good. Although the system allowed my order to be placed and money taken ....I received an email saying neither item was available and they had tried to source but couldn’t. Did offer alternatives which was good but I was trying to complete a this time of year a little disappointing when you think you have in theory done your shopping.easy solution is if it is not in stock do not allow the order to be accepted.
Posted 3 years ago
I ordered shoes on line
Paid for them and they arrived at the address I gave.

The postal service tracking system didn't operate but they usually dont so no change there , but that's nothing to do with northern Runner other than its the postal service they chose
Posted 3 years ago
I ordered some end of line Hoka Challenger 2 trail running shoes at a reduced price and they arrived promptly through the post.
Posted 3 years ago is rated 4.92 based on 5,478 reviews