NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 13,396 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 13,396 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 25th July 2025

Jennifer Harding-Kirk

NorthernRunner.com 5 star review on 13th June 2025

170

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won't purchase from here again unless I'm 100% sure the item will fit me. Been caught out with returns process - no label provided, have to pay for postage. Would have been more cost effective and less hassle to just purchase from a slightly more expensive store that offers a simple, free returns process.”

Helpful Report

Posted 1 day ago

“The running shoes I bought from Northen Runner are grerat. I had given up on running due to sore knees and hips but thankfully I discovered zero-drop shoes. I can run every day with no disabling pain. My only issue with Northen Runner is that the costs of returning shoes can mount up. On this occasion the first pair did not fit so I had to return them at the cost of almost £7. I think next time I will just go into town and try on shoes. To be fair the cost of returning internet purchases is not just assocciated with this on-line store.”

Helpful Report

Posted 1 month ago

“This is the first time I've ordered from your company and unfortunately I had to return via tracking Post Office the trainers as they were not wide or deep enough for me to get my feet into. I recognise that perhaps my ageing feet has a lot to do with this but since the recommendation to order from the company came via my podiatrist I will try again after my account has been credited.”

Helpful Report

Posted 1 month ago

“If you had included a return label, I would shop with you again.”

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Posted 1 month ago

“Sadly, these trainers are not wide enough for my wide feet. I have had to return them. It would be helpful if there were a specific width fitting, i.e., D,E, EE, as well as the length.”

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Posted 2 months ago

“Good price, product as described but ordered on 19th May and received 29th May. Said was 48hr !”

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Posted 2 months ago

“Fit well but quality of build/materials is a bit disappointing. The plastic film that the brand logo is printed on the side of the shoe wasn't glued properly and has come apart even before wearing them outside. I've used superglue to stick it down and finish off the shoe.”

Helpful Report

Posted 2 months ago

“I wanted to get a second pair of recent successful shoes as new stock was coming in and the prices would now be more affordable. However, I was in some doubt after I had placed the order, that I was buying the right shoe. I had read about a 'version 2' of the shoe and was worried. So I wrote, expecting a reply 'within 48 hours'. No reply. The shoes were what I was hoping for when they arrived but goodwill is what brings purchasers back. Not being ignored once you've paid.”

Helpful Report

Posted 2 months ago

“Shoes were great but sadly not wide enough for my feet so I had to return them. The return process was easy & refund was quick.”

Helpful Report

Posted 3 months ago

“unfortunately the shoes were too tight so have sent back. Paying return costs has dissuaded me from ordering a different pair”

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Posted 5 months ago

“Unfortunately, had to return trainers as too small - still Awaiting refund a week later from you receiving my return.”

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Posted 8 months ago

“well these trainers are a game changer. with lots of toe room and light , with some better times for me.”

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Posted 9 months ago

“Tight on top still not sure about size as had 4e width as i have to wear ankle brace and custom orthotics .is this normal for hoka bondi 8 as my first pair of hokas”

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Posted 9 months ago

“VERY NARROW fitting”

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Posted 11 months ago

“Delivery was fine. Unfortunately what should have been lovely wide style was still way too tight for me. I would have liked to try a larger size but having to pay for the return postage potentially twice, put me off. My brother has a pair of these shoes and they do look as if they should be very comfortable.”

Helpful Report

Posted 1 year ago

“Had no interaction with the physical shop or staff, and was directed to their website by the website of the manufacturer of the shoes I bought (Altra), so all I can really say is the price was good and the delivery was quick, plus the returns policy (which I didn't need) is clear and reasonable.”

Helpful Report

Posted 1 year ago

“Ordered extra wide runners for husband before, this time I was sent just “wide” which is not what I ordered.”

Helpful Report

Posted 1 year ago

Hello, We did not receive any contact from you regarding this issue and when queried the shop staff confirmed the shoes we received back to us were indeed 4E width (extra wide), so in this instance we are confused to have received your negative review. All returns are checked and the staff would have discovered the wrong shoe for the order and raised it. Perhaps you can contact our team directly on sales@northernrunner.com to confirm what has taken place? Happy Running! Northern Runner

Posted 1 year ago

“I ordered 3 sizes for my dad as he has flat feet and I was unsure what would fit him. Tgey arrived in a few days. Actually none did fit him, but it wasn't until I raised the returns paperwork I realised it was my responsibility to pay return shipment fees. Of course I should have read the complete T&Cs but just a warning NO FREE RETURNS. Money returned very quickly.”

Helpful Report

Posted 1 year ago

“Not wide enough”

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Posted 1 year ago

“The trainers I ordered were unfortunately too small. They seemed to be made a bit on the small side. However, I received a prompt refund with no quibbles.”

Helpful Report

Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 13,396 reviews