Name: NorthernRunner.com
Rating: 4.90

Merchant Metrics


Shipping & Delivery
delivery methods	Courier, Postal Service
average delivery time	Next Day
on-time delivery	99%
accurate and undamaged orders	99%
Customer Service
communication channels	Email, Telephone
queries resolved in	Under an hour
customer service	4.95 out of 5

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“Good service, fast delivery and OK price. Would have given 5 stars if price was more competitive (it was an end-of-range shoe).”

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Posted 23 hours ago

“Speedy efficient service”

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Posted 5 days ago

“The ordering & delivery was very good service from start to finish the products you had in which I wonted.many thanks”

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Posted 2 weeks ago

“Great selection of kit and easy to use website. I ordered two pairs of injinji toe socks and the selection of these are among the best in the UK. However, I was confused by the amount of order update emails, I must of had 3 or 4 different dispatch emails each with different reference numbers and only one of them actually mentioned what was actually dispatched. That email only said that one pair of the socks had been sent. No mention of the second pair. However, when the package arrived both pairs were in the same pack thankfully. Delivery took around 8 days, which I think is a little excessive, but I was in no rush for them so it didn’t matter. Especially as I couldn’t get the pair I wanted from anywhere else at the reasonable price that Northern runner had them for. Overall, One of the best selection of kit in the UK, however, their order update emails need to be clearer and more organised. Saying that I would recommend them and will definitely use them again.”

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Posted 3 weeks ago

“I ordered a pair of VJ irocks which did arrive fairly prompty, unfortunately too big, so I've sent them back for a 1/2 size down. They haven't arrived yet but are still within a good time if they arrive on Monday. Staff are helpful and obviously runners who want to provide a good service. It's very likely I'll use them again.”

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Posted 4 weeks ago

“Promptly delivered with good communication from Northern Runner. The only place I saw this shoe cheaper had nearly a months lead time on delivery.”

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Posted 1 month ago

“Prompt efficient service”

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Posted 1 month ago

“Sorted out an issue quickly and efficiently. I ordered an item with first class postage which did not arrive as expected. I contacted Chris at Northern Runner who dealt with the problem immediately and the item arrived the next morning. Very helpful.”

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Posted 1 month ago

“Good product competitive price. Good customer service. Not tried running in the shoes yet but think they’ll be good.”

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Posted 1 month ago

“Item arrived in time. Quick delivery, good communication. Item received as no tags on it. I don’t think Brooks like shoes will come with out tag and instructions on it. Which is been a disappointment.”

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Posted 1 month ago

“Good service”

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Posted 1 month ago

“Looks like they had been walked in when I took them out of the box. The tread was dirty as seen in the pictures. They're great trail shoes tho, unbelievable grip in the mud, nice and comfy but not too much cushion.”

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Posted 1 month ago

“Good service and the perfect shoe for my requirements. I have now bought 6 pairs of altars in the last 2 years. No complaints 👍”

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Posted 2 months ago

“Pleased will use again”

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Posted 2 months ago

“Recently purchased some socks from NorthernRunner. I was contacted after I had placed my original order stating that the socks were out of stock. NR suggested alternative's and gave pictures of them which I thought was great, rather than me try and source them another way. Anyway I thought that it was great service and I will definitely be using you again in the future”

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Posted 3 months ago

“good Customer service with questions answered quickly wether y phone or email.”

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Posted 3 months ago

“Order failed to materialise, emailed - receiving prompt response and action. Lost in post, money refunded. However pretty disappointing on a personal note as had taken ages to research and choose item and as it was an end of line product NR weren’t able to replace,”

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Posted 3 months ago

“Prompt delivery and very helpful staff when there was an issue with the size. Very happy.”

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Posted 3 months ago

“my shoes arrived very quickly and without any bashes or the box broken as in the old days. The shoes themselves are my fault, Thanks folks I'll be using you again definitely”

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Posted 3 months ago

“Purchased a pair of trainers online but despite sizing up they were to tight on the toes so returned. Excellent service and prompt refund. Will definitely try them again.”

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Posted 4 months ago

NorthernRunner.com is rated 4.90 based on 3,079 reviews

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