NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 16,187 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 16,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how NorthernRunner.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NorthernRunner.com 5 star review on 14th September 2026

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and choice. Very efficient refund as sadly trail shoes came up too narrow for me.”

Helpful Report

Posted 11 months ago

“Excellent communications and service.”

Helpful Report

Posted 11 months ago

“Very pleased with the shoes. Not pleased with Royal Mail who took 6 days to deliver them!!”

Helpful Report

Posted 11 months ago

“Great shoes, great customer service!”

Helpful Report

Posted 11 months ago

“Northern Runner is one of the few places you can get shoes with an anatomical toe box. They have a wide variety which is also really rare. Products always arrive quickly. Always impressed.”

Helpful Report

Posted 11 months ago

“They ship very fast however if you have an issue you'll have to pay the shipping back to Newcastle. 11 + from London as you have to pay for a bag for each item in the post office”

Helpful Report

Posted 11 months ago

“Received trainers timeously so thanks for that. Fit perfectly. Second time I have used this shop and excellent service”

Helpful Report

Posted 11 months ago

“Great service _delivery highly recommended 👌”

Helpful Report

Posted 11 months ago

“Excellent price, stocked a hard-to-find model/brand (Topo Ultrafly 5) and really fast delivery. Excellent 👌”

Helpful Report

Posted 11 months ago

“Northern Runner provide an excellent online service in my case for a high quality not always easy to find piece of kit.”

NorthernRunner.com 5 star review on 4th October 2025

Helpful Report

Posted 11 months ago

“Very comfortable trainers”

Helpful Report

Posted 11 months ago

“Order arrived quickly and loved the shoes but sadly too small. Refunded equally quickly. Would have ordered bigger size but reduction not available next size up but will shop again when available”

Helpful Report

Posted 11 months ago

“Great customer service”

Helpful Report

Posted 11 months ago

“Light, comfortable for long runs immediately”

Helpful Report

Posted 11 months ago

“Excellent service and very quick delivery to Shetland! thank you”

Helpful Report

Posted 11 months ago

“First time I've purchased from Northern Runner. Good choice of running shoes, competitively priced. Easy to order and prompt receipt of my new runners! Will definitely buy from here again. Thanks.”

Helpful Report

Posted 11 months ago

“Quick delivery to a wee island in Scotland Easy process Easy website to navigate Will use this company again”

Helpful Report

Posted 11 months ago

“I purchased some Topo Terraventure 4WP trail shoes. Northern Runner were the only online store with my size in stock. I hadn't used them before but I was very pleased that I did. The shoes were dispatched very quickly and arrived the next day. The product was well packaged and I received confirmation, dispatch notifications and tracking details. The shoes are perfect and I'll definitely be using Northern Runner in the future.”

Helpful Report

Posted 11 months ago

“A great place to buy trainers with competitive prices and a wide range of products for everyone. Fast delivery—why go anywhere else?”

Helpful Report

Posted 11 months ago

“Great customer ordering experience. Shoes arrived quickly and were exactly as described. Free delivery was a bonus.”

Helpful Report

Posted 11 months ago

NorthernRunner.com is rated 4.9 based on 16,187 reviews