NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,089 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,089 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service thanks”

Helpful Report

Posted 11 months ago

“Ordered a pair of Altras as the Topos I wanted were not in stock. Absolutely fantastic service, the trainers arrived well before expected. Email contact from both NorthernRunner and Royal mail, keeping me updated anout delivery the whole time. Great price for the trainers too, what more can you ask for? Always order my trail shoes from here.”

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Posted 11 months ago

“A very prompt and helpful service.”

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Posted 11 months ago

“The parcel arrived quicker than orginally advised.”

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Posted 11 months ago

“Was looking for a pair of brooks ghost 15s as I loved my old pair. Managed to find what I wanted in stock, delivered really quickly and well packaged. Will definitely use Northern Runner again when I need any more running equipment.”

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Posted 11 months ago

“Excellent service. They were prompt and helpful when I noticed a mistake in the address I had entered when ordering”

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Posted 11 months ago

“Excellent product, delivered on time. No issues with the service. Would have no hesitation using NorthernRunner again and recommending them to colleagues.”

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Posted 11 months ago

“Excellent service Northern Runner as usual. Prompt service and everything exactly as described.”

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Posted 11 months ago

“Smooth process”

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Posted 11 months ago

“So far, very pleased with the service, trainers arrived very promptly and were a good price compared to other retailers. Unfortunately I need to exchange for a larger size (obviously not Northern Runner's fault) so hopefully all will go smoothly. Looking forward to trying out my new trainers in the next few days.”

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Posted 11 months ago

“Good price for shoes on sale. They arrived safely within the delivery timeframe set out. The bag it was packaged in had a bit of damage, but the shoes and their box were fine.”

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Posted 11 months ago

“Repeat customer who appreciates good value, availability, and swift delivery. First used 4 years ago, and see little point in shopping elsewhere. Thanks again NR.”

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Posted 11 months ago

“Shoes were great but sadly not wide enough for my feet so I had to return them. The return process was easy & refund was quick.”

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Posted 11 months ago

“Good value, with the best price online for the trainers I wanted. And quick delivery too, thank you”

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Posted 11 months ago

“I buy my Injinji toe socks from Northern. Started wearing them for running, but now I wear them all day, every day and they last longer than any other make of toe-socks I have tried. Northern have a good selection, competitive price and exceptionally speedy delivery - what more could you want?”

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Posted 11 months ago

“Excellent”

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Posted 11 months ago

“Poor/rude customer service. Michelle needs to work on how she speaks to customers”

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Posted 11 months ago

“Order arrived quickly and when i needed to exchange for a larger size this was dealt with within a few days. Very good service.”

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Posted 11 months ago

“I bought some Hoka trainers at a reduced price. Delivery was excellent and within a couple of days”

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Posted 11 months ago

“I am really pleased, especially because the items I purchased were dispatched so quickly that they arrived much sooner than I expected. Thank you for that!”

Helpful Report

Posted 11 months ago

NorthernRunner.com is rated 4.9 based on 15,089 reviews