NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 14,823 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 14,823 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product Great price Great service Great full!”

Helpful Report

Posted 1 month ago

“I ordered from NorthernRunner as their prices were competitive. The shoes arrived really quickly, but unfortunately they were too big for me so I asked for an exchange. This was dispatched the day after I sent off the return and I had an email keeping me informed. When I realised that the new size didn’t suit me either I requested a refund. The confirmation of my refund came through the next working day after I returned the shoes. I will definitely order from them again as it was so quick and easy.”

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Posted 1 month ago

“Excellent service to get the shoes dispatched to me, but suggest check the contents before dispatch! Would have preferred a right and left rather than two right shoes.”

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Posted 1 month ago

“Very happy with my perfect pair of N balance for wide feet!”

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Posted 1 month ago

“Excellent customer service, great range of products (specifically running shoes) in hard-to-find sizes and widths... and competitive pricing. Will definitely use again.”

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Posted 1 month ago

“Shoes arrived swiftly, and are SUPERB”

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Posted 1 month ago

“They beat all the major competitors on price and the service was first class.”

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Posted 1 month ago

“Good price, fast dispatch and delivery”

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Posted 1 month ago

“They always give good advice about running shoes and respond very quickly. The orders always come in good time. Very happy with my purchases.”

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Posted 1 month ago

“The shoes came the next day and the customer service was brilliant. Would recommend buying from here.”

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Posted 1 month ago

“Very happy with my order from Northern Runner. Speedy delivery and a discounted price. Glad to support a smaller company too.”

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Posted 1 month ago

“Yes, I am pleased with NorthernRunner. I received my trainers in good time, as expected, with no issues. I have used NorthernRunner in the past, so I know they are a good, reliable firm.”

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Posted 1 month ago

“Ordered Brooks Adrenaline trainers.. customer service was very helpful, the company the that Northern Runner use was very good, gave me a decent time slot and adhered to it. Overall excellent company to deal with”

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Posted 1 month ago

“I was delighted to find my favourite brand at NorthernRunner: Altra shoes. I've got funny feet, and these shoes are an absolute game changer for me. NorthernRunner has quite a few Altra shoes in stock, and I found exactly what I needed. Ordering was easy, delivery was quick. So happy - will do it again :-)”

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Posted 1 month ago

“Website is easy to use, love the wide variety of shoes and particularly the fact you can get shoes with zero drop and a wide toe box.”

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Posted 1 month ago

“Fantastic. I didn't keep the jacket but it was a hassle free return and a fast refund. I would absolutely recommend northernrunner and not hesitate to purchase from them again.”

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Posted 1 month ago

“Quick delivery and amazing product can’t wait when I start use it”

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Posted 1 month ago

“Fast delivery!”

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Posted 1 month ago

“Item arrived quickly and exactly as pictured. Swift service and packaged up well.”

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Posted 1 month ago

“Excellent, quick delivery service. My running shoes are fantastic. I will definitely be using NorthernRunner again.”

Helpful Report

Posted 1 month ago

NorthernRunner.com is rated 4.9 based on 14,823 reviews