NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 16,061 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 16,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how NorthernRunner.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NorthernRunner.com 5 star review on 21st August 2026

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great shop, great selection, prices, and postage time. Will buy from you again if I need anything else.”

Helpful Report

Posted 1 month ago

“Really pleased with the Saucony Guide trainers, fit well, and so comfortable. Service is excellent, order was processed quickly, and sent out super promptly. Very impressed.”

Helpful Report

Posted 1 month ago

“Great well stocked online shop, order arrived quickly and with tracking too. Will definitely use again!”

Helpful Report

Posted 1 month ago

“Great service as ever. Good prices and super quick delivery”

Helpful Report

Posted 1 month ago

“Quick and seamless. Thank you!”

Helpful Report

Posted 1 month ago

“Great online selection of the trail shoes I was looking for and a great price. Online ordering was easy and good notification regarding the delivery. The shoes arrived really quickly after I ordered, were delivered on time, well packaged and with a note explaining the return process if required. I love the actual store and the online one is so convenient to use.”

Helpful Report

Posted 1 month ago

“My family’s go to website for all our trainer requirements. Wide choice of footwear and extremely competitive prices with speedy delivery and fantastic customer service. Why would we go elsewhere. Thank you NorthernRunner for my Hoka M Clifton 10W bought recently there perfect.”

NorthernRunner.com 5 star review on 20th July 2026

Helpful Report

Posted 1 month ago

“Order arrived as described, great price, delivered within a matter of days. Very happy customer, thank you!”

Helpful Report

Posted 1 month ago

“I have bought running shoes before from Northern Runner. Nothing is too much trouble for the staff. Can't fault anything - speedy delivery, brilliant shoes.”

Helpful Report

Posted 1 month ago

“I have had problems finding shoes that fit. My pair of Topo Ultrafly 6 fit perfectly with plenty of insole support and the shoe is wide fit so the sides of my feet do not rub.”

Helpful Report

Posted 1 month ago

“Very fast delivery I bought the wrong size and returns and reorder was very easy to do. Dispatched on the day I ordered and arrived via the standard delivery within 3 days.”

Helpful Report

Posted 1 month ago

“Excellent service, but not had chance to test out my innov waterproofs with no rain 🌧️ 👍”

Helpful Report

Posted 1 month ago

“Nice and comfy trainers it’s good for long hours shifts to buy and if you are same one who have back pain after long shifts this trainers is perfect for that”

Helpful Report

Posted 1 month ago

“N0, everthing did not go OK! The shoes got sent to somewhere else, because that was the addres that PayPal gave Northern Runner. The trouble was that NR were not contactable phone, (they wouldn't answer it), and e mail comms were very protracted, and the eventual response was not one of of being very helpful either.”

Helpful Report

Posted 1 month ago

“Good website, great shoes, delivered quickly and safely, and a great price. Highly recommended.”

Helpful Report

Posted 1 month ago

“Northern Runner are AMAZING!! Sadly the shoes weren't quite right for me but I can't relay how incredibly helpful they are and how they went above and beyond. I would highly recomend them and will definitely come back to purchase from them as their customer service experience was amazing and built so much trust in them as a company. Thank you so much”

Helpful Report

Posted 1 month ago

“Website easy to use, my order came quickly and the shoes are great. I have had a pair of these shoes before so I knew what I'd be getting and that the size I had ordered would fit, therefore I can't comment on after sales service or returns. I will definitely use NorthernRunner.com again 🙂”

Helpful Report

Posted 1 month ago

“Excellent service. Will definitely be ordering from here again. Thank you!”

Helpful Report

Posted 1 month ago

“Lovely shoes really comfy and nice style, thank you”

Helpful Report

Posted 1 month ago

“Excellent selection of shoes, fantastic prices and prompt delivery. Will definetely use again. Well done Northern Runner!”

Helpful Report

Posted 1 month ago

NorthernRunner.com is rated 4.9 based on 16,061 reviews