NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,182 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The correct shoes arrived safely - well packaged - and without delay. They fit. They "work". At 80, I am unlikely to qualify for the 2028 Olympics, but at least I have comfortable, stable, well cushioned shoes.”

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Posted 1 year ago

“Northern Runner is excellent,wide range at competitive prices. Well packaged delivery within promised timescales, with updates throughout. We purchased HOKA running shoes from them after others recommended them.”

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Posted 1 year ago

“Ordered a pair of running shoes on the Sunday and they arrived on the Tuesday. Excellent service and pleased with my purchase”

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Posted 1 year ago

“ALWAYS so quick to get our Altra runners. And when there is a style out of stock, another just as good, is suggested.”

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Posted 1 year ago

“Easy to order, very efficient delivery and brilliant price!”

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Posted 1 year ago

“Shoes arrived safely with no problems - would happily use the store again”

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Posted 1 year ago

“Delighted with the footwear and the service”

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Posted 1 year ago

“Easy to use website, fast delivery and product as expected, no complaints!”

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Posted 1 year ago

“Very impressed with customer service following my initial order going astray through absolutely no fault of Northern Runner. Communications excellent and goods replaced on an overnight courier service. Thanks and well done - I was seriously impressed and I have worked in sales for 20+ years”

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Posted 1 year ago

“Good prices and quick delivery”

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Posted 1 year ago

“Fantastic service. Trainers are perfect.”

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Posted 1 year ago

“Quick dispatch, would use again”

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Posted 1 year ago

“Excellent communication throughout and good price for Hoka training shoes. I’m usually a size 6 but went 1/2 a size up after reading reviews. Would definitely recommend this retailer”

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Posted 1 year ago

“Excellent service! I ordered a pair of trainers online and they did not fit. The returns process and easy and quick! Highly recommended.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Excellent service and price again. Definitely recommend them.”

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Posted 1 year ago

“Smooth checkout process and a great deal on the Altra Lone Peak 7s. Delivery was faster than expected and well communicated. Will be ordering again once these have worn out! Thanks to the team.”

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Posted 1 year ago

“Excellent company to deal with. Products are sold at competitive prices. Packaging and communication are both spot on and delivery was rapid. Many thanks.”

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Posted 1 year ago

“Wide fit, works for me. I previously ordered a pair of running shoes from another well-known brand, but their wide fit was not wide. So I am grateful to NorthernRunner for selling the Brooks brand for women with wide feet.”

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Posted 1 year ago

“Brilliant service.. l will be using you again…. Thank you .. Paul….👍”

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Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 15,182 reviews