NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,057 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,057 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought shoes and gear from Northern Runner for years...They are consistently brilliant in terms of prices, selection, advice, and communication. They have an amazingly responsive and friendly team and deal with any issues really quickly yI really wouldn't look anywhere else for any of my running gear - they are the best in the UK....”

Helpful Report

Posted 7 months ago

“Delighted with speedy delivery of my running shoes. Great shoes, great service.”

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Posted 7 months ago

“Excellent customer service and quick delivery. Would recommend”

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Posted 7 months ago

“Excellent service from ordering right through to delivery. The trainers are perfect. I will continue to buy from you.”

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Posted 7 months ago

“Ordered Hoka shoes as a present via NorthernRunner. Good price, quick delivery, no issues. Highly recommended.”

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Posted 7 months ago

“Best price I could find for these shoes that had been on my wish list for a while. Very prompt despatch and delivery and no delivery charge. Very impressed.”

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Posted 7 months ago

“I am delighted with the service that I received from NorthernRunner. Prices were competitive and the ordering process very clear and easy. My trainers were delivered quickly and as promised. I particularly liked the tone of their messaging, especially the guidance about trying on and testing the fit of my trainers, showing the right balance between properly checking for comfort whilst maintaining their ‘as new’ condition. Overall, an excellent company to buy from.”

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Posted 7 months ago

“Excellent wide fitting shoe”

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Posted 7 months ago

“Good site and updated well on delivery”

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Posted 7 months ago

“Excellent Service! Delivered trainers on time and all as described online. Many thanks”

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Posted 7 months ago

“All good. Fast delivery. Great prices. Speedy return. Would recommend and use again.”

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Posted 7 months ago

“1st class service, delivery and product! Delighted with my new Hokas !!”

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Posted 7 months ago

“Great service. My running trainers arrived promptly, well packaged. Looking forward to going running”

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Posted 7 months ago

“Order delivered ahead of schedule and exactly as requested. Refund processed in a timely way. Excellent comms throughout”

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Posted 7 months ago

“First parcel was dropped outside my door and subsequently went missing but this was Royal Mails fault. Northern Runner were extremely helpful and very quick to sort the issue. I would highly recommend this company. My trainers arrived in time for my scheduled run.”

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Posted 7 months ago

“I bought some Hoka Bondi 9’s from Northern Runner. They were cheaper than other websites & turns out they are also great running shoes. The purchase was straight forward and delivery was really quick via Royal Mail. I’ll definitely use them again.”

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Posted 7 months ago

“Very good price and quick delivery”

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Posted 7 months ago

“Easy to order on line. Quick delivery either tracking.”

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Posted 7 months ago

“Quick delivery and credit for my return. They operate without any trouble. Much appreciated.”

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Posted 7 months ago

“I ordered a pair of Altra trainers as a birthday gift for my partner; they’re his third pair and he loves them. I ordered from Northern Runner because that’s where he normally places his orders from and he finds Northern Runner to be reliable. This was my first order from Northern Runner and they’ve been great. Love the speed of delivery and the updates ahead of the delivery . Thank you Northern Runner.”

Helpful Report

Posted 7 months ago

NorthernRunner.com is rated 4.9 based on 15,057 reviews