NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 16,395 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 16,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 13th October 2026

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good with delivery - just unfortunately shoes were sized very small so I had to send them back. This cost me ten percent of the shoe price which is a shame when some companies offer free returns. But I knew this before purchasing and on the positive side I was amazed at the speed of the refund which was processed the same day as my return parcel was delivered.”

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Posted 2 months ago

“Sevice is always prompt when ordering online.”

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Posted 2 months ago

“Had a very good experience buying new shoes from Northern Runner. Delivery was quick and they had exactly the wide shoes that I wanted and at a discount as well! They have a good variety of shoes and typically at very competitive prices so I highly recommend this store.”

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Posted 2 months ago

“Good choice of products at competitive prices. Products dispatched quickly and returns processed promptly.”

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Posted 2 months ago

“Excellent service. Good website that doesnt waste my time with pop overs and promotions. Fast shipping. Would buy again.”

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Posted 2 months ago

“Clear website. Shoes delivered promptly Also re Newcastle shop - always found staff very helpful”

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Posted 2 months ago

“Great product t a good price. Quick and efficient service.”

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Posted 2 months ago

“Hi, I have a complex foot problem and Chris has been very helpful trying to identify a suitable trainer for my condition. Trainer ordered was also delivered in a timely manner”

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Posted 2 months ago

“Found a pair of decent running shoes at a very good price and they were delivered quickly. I’d certainly buy from here again.”

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Posted 2 months ago

“Socks arrived as described a few days after they were ordered. They look snd feel lovely and I am looking forward to wearing them but I haven't worn them yet- too hot and am wearing sandals”

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Posted 2 months ago

“I ordered a pair of running shoes online. Unfortunately Royal Mail lost the parcel en-route. Not the fault of Northern Runner. Chris and his colleagues did their best to salvage the situation, and I got a nice pair of running shoes, albeit a week later than planned. Helpful customer service, let down by Royal Mail.”

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Posted 2 months ago

“Seemless, perfect.”

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Posted 2 months ago

“Very swift delivery. Excellent quality”

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Posted 2 months ago

“Excellent service, would highly recommend”

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Posted 2 months ago

“Excellent service, no issues. The shoes are great too!”

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Posted 2 months ago

“Fast service and a great fittubg wide shoe - at less than anywhere else online!”

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Posted 2 months ago

“Another very good purchase from Northern Runner (trainers), no hassle, delivered on time. Thank you for excellent, reliable, straightforward service.”

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Posted 2 months ago

“Although there was an initial hiccup with my order, Chris and the team put this right immediately. Exceptional customer service. I wouldn't hesitate to recommend them or to buy from them again. Love my new watch!”

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Posted 2 months ago

“Love my new Hoka trainers. Great service.”

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Posted 2 months ago

“All received simply, easily and on time thank you!”

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Posted 2 months ago

NorthernRunner.com is rated 4.9 based on 16,395 reviews