NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 16,380 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 16,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 13th October 2026

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service with fast delivery”

Helpful Report

Posted 1 month ago

“Prompt delivery. Very happy with hoka trainers”

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Posted 1 month ago

“First time ordering with Northern Runner. And ordered a brand Iv never worn before. Shoe description and size was great and as described. Price was very good. Order arrived quickly and I recived a few delivery updates on the way. Very good service all round.”

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Posted 1 month ago

“Good price and prompt dispatch. Recommend!”

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Posted 1 month ago

“Altra trail shoes were a good price and quick delivery !”

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Posted 1 month ago

“All good , vera happy with my Hoka shoes, couple of seven mile walks already and no issues at all”

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Posted 1 month ago

“Very good price and free delivery - all good - no nonsense”

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Posted 1 month ago

“Excellent service. Clear website and ordering, fast efficient delivery.”

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Posted 1 month ago

“Excellent price and quick delivery highly recommend”

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Posted 1 month ago

“They delivered on the day they siad they would”

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Posted 1 month ago

“Very quick despatch and receipt. Competitively priced too.”

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Posted 1 month ago

“Excellent serice from Northern Runner. Quick and easy ordering process plus fast delivery. Very happy with the socks. Highly recommended.”

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Posted 1 month ago

“Plenty of choice of shoes. Good wide fitting selection. Reasonable Price. Quick delivery.”

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Posted 1 month ago

“Excellent service , price, quick delivery, My go too supplier for trainers.”

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Posted 1 month ago

“Great products at a good price. Great company to deal with many thanks Sean.”

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Posted 1 month ago

“I bought trainers from NorthernRunner recently. The delivery was swift and efficient. Unfortunately, the trainers didn't fit and I had to send them back. Again, it was a seamless experience, I had my refund in no time. I will definitely shop with NorthernRunner again.”

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Posted 1 month ago

“This is the third pair of running shoes I have bought from Northern Runner. Always price-competitive, easy to navigate, quick and efficient ordering. I highly recommend them.”

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Posted 1 month ago

“Purchased footwear from Northern Runner many times now, find their trainers great for walking and every day comfort and support. Items have always been good quality, true to description and when I emailed Northern Runner for some advice on footwear, emails were answered promptly and were very helpful. Will continue to buy from Northern Runner”

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Posted 1 month ago

“I ordered a pair of La Sportiva Bushido III shoes in wide, which I unfortunately discovered did not fit correctly after my first short outing. This is a common problem among outdoor enthusiasts who are forced to buy online, and has indeed happened to me before (Ultralight Outdoor Gear / Achilles Heel). Both companies listed have taken the shoes back and offered me alternate solutions, usually at my cost - rightly so, as after all it was me that ordered the wrong size, no error on there part. This is what separates those companies from Northern Runner. When I contacted Northern Runner to explain my predicament, the email response I received from "Chris" was disappointing. One line stating "if the shoes have been worn, we can't help you". This is an interesting approach towards customer service. Perhaps they should look to the other companies I have mentioned, who are fellow enthusiasts and understand the difficulties their customers face and are prepared to meet in the middle so the customer is left satisfied. Needless to say Northern Runner will not be receiving my custom in the future if that's how they treat their customers. They appear to care only about making money, not customer service or aiding the outdoor community.”

Helpful Report

Posted 1 month ago

“Really pleased with my Northern Runner purchase. They had the exact model, size and colour I was looking for, at a very good price. Communication and delivery were excellent. This is my second order because the first was equally great.”

Helpful Report

Posted 1 month ago

NorthernRunner.com is rated 4.9 based on 16,380 reviews