NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 14,823 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 14,823 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Running Shoes arrived quicker than expected, exactly as ordered. Very much appreciated, will likely use this retailer again.”

Helpful Report

Posted 1 month ago

“Great service and fast delivery. I ordered my New Balance 1080's running shoes from Northern Runners and the whole experience was spot on — easy ordering, competitive price, and quick delivery. Shoes arrived exactly as described and well packaged. Would happily buy from them again and recommend to other runners.”

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Posted 1 month ago

“Extremely knowledgeable team!”

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Posted 1 month ago

“Very easy to order and shoes arrived quickly - a happy customer”

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Posted 1 month ago

“Prompt and efficient”

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Posted 1 month ago

“Good deliver, they stock the shoes I like.”

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Posted 1 month ago

“Very quick delivery, loved the product sent.”

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Posted 1 month ago

“Quick delivery Efficient Great communication Highly recommend”

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Posted 1 month ago

“I recently ordered the Altra Torin Gore-Tex from northernrunner.com. I got some helpful sizing advice via email before I made the order. My trainers arrived quickly and they're a great fit. I've used the website and Newcastle store for many years now. I always get friendly helpful advice and wouldn't hesitate to recommend them both.”

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Posted 1 month ago

“Great service and range of items, fast delivery”

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Posted 1 month ago

“Great service, fast delivery. Best price I could find on Hoka Gaviota5 Will definitely use Northern Runner again.”

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Posted 1 month ago

“Great value and shoes arrived on time. Will be using Northern Runner for future purchases.”

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Posted 1 month ago

“Everything as ordered. Prompt delivery. Would use again.”

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Posted 1 month ago

“Excellent customer service, I had a query before buying and had a very speedy and helpful reply to my email. Once ordered, my items were sent out super fast and are just as described - a very happy customer!”

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Posted 1 month ago

“Very good and fast delivery will be ordering agin”

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Posted 1 month ago

“Good choice of stock (I was after trail socks). Nice and easy to order from and everything arrived very quickly.”

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Posted 1 month ago

“Extremely happy with this company. Very efficient in replying to my emails. Instilled confidence for further business. Good customer service.”

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Posted 1 month ago

“Always great service. Thank you.”

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Posted 1 month ago

“Bought the Women's Hoka Mafate 5 a couple of weeks ago. Unfortunately the upper and the sole parted company after only 2 runs so I wouldn't necessarily recommend them (maybe I was just unlucky - I did over 1,000km in my Mafate Speed 4s). Although they are super grippy on all terrain (brilliant on wet ground and mud) and very cushioned and comfortable. Definitely recommend Northern Runner though, they replied to my Sunday email on Monday morning. I sent photos of the damage as requested and they refunded me straight away.”

NorthernRunner.com 5 star review on 26th January 2026

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Posted 1 month ago

“Great price and good service”

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Posted 1 month ago

NorthernRunner.com is rated 4.9 based on 14,823 reviews