NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,060 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. The shoes were too big but I was able to send them back for a refund with no issue. Would highly recommend!”

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Posted 9 months ago

“Great service.”

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Posted 9 months ago

“Excellent service. Nice quality runners.”

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Posted 9 months ago

“Shoes came promptly and were exactly what I needed. Fitting perfectly thanks for great service Northernrunner.com!”

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Posted 9 months ago

“One of the only places where you get a choice of wide and extra wide trainers at a resonable cost. Excellent service. Shoes arrived before the expected date.”

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Posted 9 months ago

“Thank you”

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Posted 9 months ago

“I have placed many orders with NR and their prices and availability are always good. My recent order for a pair of Brooks trail shoes was no different. A fair price and free delivery arrived in less than 48 hours. Many thanks.”

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Posted 9 months ago

“Prompt delivery and item as described. Would use again.”

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Posted 9 months ago

“Great prices, quick delivery and really helpful staff! I’ve bought my last two pairs of hoka from northern runner. There was an issue with my most recent order but the team got in touch quickly to let me know and it was sorted in no time, my trainers arrived when I originally expected them. I would highly recommend this company!”

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Posted 9 months ago

“I needed trail shoes for an upcoming race and spent way too long reading reviews without making a decision. With race day just a week away, I finally opted for the next version of my previous shoes—the Topo Pursuit 2. Northern Runner was one of the few UK retailers that carried them and shipped my order quickly (for a reasonable extra charge). The shoes arrived in time for an easy break-in run. Great service! Wish they would open a shop a bit further north !”

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Posted 9 months ago

“My Speedgoat 6 GTX's arrived in good time (a rarity in Orkney I can tell you) and were just what I was after. Great, speedy service.”

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Posted 9 months ago

“Shoes came exactly as described and quicker than I thought they would.”

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Posted 9 months ago

“Great communication and shoes came quickly as always.”

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Posted 9 months ago

“Fantastic service, fast delivery, would recommend.”

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Posted 9 months ago

“The brooks trainers arrived on time. They were ordered to replace a pair I have that are a bit worn replicating the name and size so they fit well. Thankyou.”

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Posted 9 months ago

“Great service. Really good trainers at a great price and very fast delivery. No complaints at all!”

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Posted 9 months ago

“Good and quick service”

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Posted 9 months ago

“Fabulous product. Great packaging and speedy delivery. I ordered a pair of boots which arrived promptly and safely and are really comfy and perfect for my use. Very many thanks.”

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Posted 9 months ago

“Easy to use website, fabulous range and incredible prices. Speedy delivery and service. Would highly recommend.”

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Posted 9 months ago

“Speedy delivery and well packed. Thanks.”

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Posted 9 months ago

NorthernRunner.com is rated 4.9 based on 15,060 reviews