NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 15,583 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,583 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 15th June 2026

Jennifer Harding-Kirk

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Red elastic laces needs at short notice for an event. Arrive in quick time and were ideal. Would order again as very good customer service.”

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Posted 9 months ago

“Excellent service and price. Great communication from start to finish , have no hesitation in recommending them and will use again in the future.”

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Posted 9 months ago

“My trainers eventually arrived and were in good condition, but the process was frustrating. At first, I was told there was an issue with my parcel, though it wasn’t clear what the problem actually was. (Post Office) up to me to find out. I didn’t receive any proactive updates, and only after I reached out by email did I get a response. To their credit, they did then resend my parcel via DPD and it arrived fine. I just wish the communication had been better — I had to chase them for information, when ideally they should have kept me informed.”

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Posted 9 months ago

“Great service. Simple ordering process, regular delivery updates and quick delivery. Bought in the sale too so added bonus. Would highly recommend this retailer.”

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Posted 9 months ago

“Very satisfied with service, however I had to return shoes as not suitable. I have promptly received my refund.”

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Posted 9 months ago

“item was shipped very quickly. quite happy with it so far”

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Posted 9 months ago

“Thank you - excellent service and price”

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Posted 9 months ago

“As always, first class service from NorthernRunner.”

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Posted 9 months ago

“the shoes arrived promptly but I changed my mind. Because I live nearby, I returned the shoes to the store and got a refund the next day”

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Posted 9 months ago

“Quick delivery and great product”

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Posted 9 months ago

“Prompt service , great product at a competitive price . Would use again”

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Posted 9 months ago

“Brooks SS24 Ariel GTS 23 Womens B Width Black/Grey/White UK4.5 - delighted with my purchase, pleanty of information about the shoes online ingand repid delivery! Cost of the shoes was very reasonable and being able to get the correct size excellent!”

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Posted 9 months ago

“Good company. The shoes were less expensive than other online sports shops. Unfortunately they didn't fit so I returned them. That was hassle free. It had been free shipping from the company and I paid the return postage. A refund was given immediately on receipt of the shoes... faster than other companies. I can recommend them. I've just ordered another size, so hopefully they will fit this time. Buying shoes online is not easy for the reason of correct fit but local shops just dont carry much variety or sizes.”

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Posted 9 months ago

“Very Good Shoes delivered swift and priced well”

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Posted 9 months ago

“Whilst, unfortunately, the shoes I received were not a good fit, I was impressed by how quickly my refund was issued on receipt of my shoes. Communication from order to refund was also excellent. Would recommend this company.”

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Posted 9 months ago

“Quick and easy purchase. Delivered promptly”

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Posted 9 months ago

“Great product, price and fast delivery. Will definitely be purchasing again 😊”

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Posted 9 months ago

“Quick delivery, great shoes. Great service.”

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Posted 9 months ago

“Easy to navigate website, decent prices and very fast postage. Loving my new new balance! Thank you :)”

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Posted 9 months ago

“Fast delivery - quality product - many thanks”

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Posted 9 months ago

NorthernRunner.com is rated 4.9 based on 15,583 reviews