NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,081 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,081 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great updates, great trainers!”

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Posted 10 months ago

“I recently bought a pair of Altra Timp trail shoes on line. They arrived promptly but unfortunately were a bit too narrow for me. I emailed Sales for advice and got a quick & helpful reply. So I’ve ordered another different pair and returned the Altras. Again the return was straightforward. So all in all a good service and I’d certainly use Northern runner again.”

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Posted 10 months ago

“Superb service, speedy delivery and great value :-)”

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Posted 10 months ago

“Fit well but quality of build/materials is a bit disappointing. The plastic film that the brand logo is printed on the side of the shoe wasn't glued properly and has come apart even before wearing them outside. I've used superglue to stick it down and finish off the shoe.”

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Posted 10 months ago

“Excellent service, as usual.”

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Posted 10 months ago

“Really helpful team when asking questions by email. Not always obvious how a shoe might fit (I have a high instep) but the team are really knowledgeable and give you plenty of options. I didn't opt for the recommendation they made, however, it did give me a few other options to consider. They always keep you informed when your shoes are out for delivery and I was very pleased with the Ultraventure 4 Womens Trail Running Shoes (Purple/Dark Teal) I recently received. I can't buy this brand easily on the High Street and they were recommended by my podiatrist so I've been glad to have found Northern Runner for shoes. This is the second pair I've bought from them and I'm very happy with their service.”

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Posted 10 months ago

“Quick delivery, excellent service and the staff are always super friendly and helpful”

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Posted 10 months ago

“Shoes arrived quickly, no issues.”

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Posted 10 months ago

“Cheaper than other places Quick delivery Have used these guys for over 10 years - they’re great.”

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Posted 10 months ago

“Arrived promptly, great price, fab trainers”

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Posted 10 months ago

“I have ordered several items in the past from Northern Runner and I have always had great service. They also offer great advice if you are unsure about a certain product. Never been disappointed.”

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Posted 10 months ago

“Have been my ‘go to’ for running shoes for quite a while now, namely because they usually have my preferred brand (Altra) in stock and are prompt to dispatch them (always useful when I’ve left it a little too long to replace my old ones in advance of a race I’ve entered!). Also very good in exchanges when I’ve decided to try a different style and subsequently discover after trying them on that I should have stuck with my tried and trusted one!”

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Posted 10 months ago

“Great little store. Good products, comms and delivery.”

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Posted 10 months ago

“Was not aware of the company before I ordered. Checked reviews and majority positive. Very good price for goods purchased. They arrived ahead of schedule and were well packed. Good order”

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Posted 10 months ago

“Excellent service. Promptly sent out and great pair of Brooks runners.”

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Posted 10 months ago

“Had what I needed, ordering was easy and delivery was fast. Shoes were exactly what I wanted at a great price and they arrived on time. Can’t ask for better than that.”

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Posted 10 months ago

“Absolutely perfect. Goof value on Altra runners. Fast delivery.”

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Posted 10 months ago

“Love the shoes.”

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Posted 10 months ago

“Great service and quick delivery”

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Posted 10 months ago

“Excellent service. My go to company for trainers.”

Helpful Report

Posted 10 months ago

NorthernRunner.com is rated 4.9 based on 15,081 reviews