NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 14,837 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 14,837 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy and efficient website and service. Very impressed”

Helpful Report

Posted 1 month ago

“Everything went smooth and as I was expecting. As with all the new companies /online shops, I was a bit worried, but it was all for nothing. Great service, my trainers came very fast, all as described andbthe price was a bargain. I would definitely recommend Northern Runner to anyone and will not hesitate to shop with them again in the future 👍 Thank you very much.”

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Posted 1 month ago

“Great price and extremely fast delivery. Very happy to recommend this company and will definitely use again!!”

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Posted 1 month ago

“I've visited the store a couple of times for advice on trainers as I suffer from hypermobility. On this occasion I couldn't make it to store but bought the most recent version of the brooks I had. Even though it was over Christmas the order was processed and delivered quickly. Thank you!”

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Posted 1 month ago

“Fantastic shop, can't recommend enough. Really helpful customer service who gave great advice around sizing and different models of trainer to try out. Delivery was super quick too. Will be my first port of call for future running purchases!”

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Posted 2 months ago

“Fast service, great products, no issue with delivery”

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Posted 2 months ago

“Checked before ordering and was unable to find item cheaper elsewhere. My order was a gift and arrived earlier than expected despite being very close to Christmas. Recipient very pleased with item.”

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Posted 2 months ago

“I Bought these trainers to relieve pain in my feet , it was recommended by a podiatrist to help support the stress in my feet when taking my daily walks. They are comfortable, excellent foot box room allowing plenty of room for my toes to spread carefully, arrived quickly , great colours , excellent style , easy to wear , value for money , they have reduced my foot pain on using them daily”

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Posted 2 months ago

“Excellent service, I ordered before christmas and received the trainers within 2 days, very quick delivery. The cheapest price I could find and good communication throughout the process. Would defintely use this site again.”

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Posted 2 months ago

“From my experience Absolutely Faultless! Delivery was quick with a reliable courier that offered collection as i wouldn't be at home at the time of delivery. I ordered three pairs to try and one didn't fit, I returned them and the processing by Northern Runner from recipt to processing return to crediting payment was superfast, as if it was a local store (bar the postal bit)”

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Posted 2 months ago

“First class service as always. Excellent product at a very reasonable price. Highly recommended”

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Posted 2 months ago

“Excellent value for money and a great efficient service from Northern Runner. Will definitely buy from them again.”

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Posted 2 months ago

“When handling everything alone became impossible, I knew I needed real experts. A friend recommended xwaxt.com, and contacting them was one of the best decisions I’ve ever made. From the very beginning, their team was responsive, professional, and fully committed to solving my problem. They listened carefully, acted quickly, and handled everything with patience and genuine care. Their support removed a huge burden from me, and the results were outstanding. I’m truly grateful for their exceptional service and expertise.”

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Posted 2 months ago

“Package delivered on time”

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Posted 2 months ago

“Thanks for speedy delivery the socks i bought are spot on. Im only sorry I never found this company sooner. I will need trainers soon and will definitely be using this company if my size and brand are available. Northern runner does what it says on the tin! You have a new customer”

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Posted 2 months ago

“Amazing speedy delivery! Great product”

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Posted 2 months ago

“I ordered shoes for my husband's Christmas present and was very late in putting the order in. The shoes were sent promptly and arrived before Christmas. Excellent customer service. Thank you.”

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Posted 2 months ago

“Bought my second pair of trainers from this company. Really good options and prices. Really fast delivery.”

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Posted 2 months ago

“Very good customer service. Would definitely use again.”

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Posted 2 months ago

“Excellent service as usual from one of my preferred local running stores.”

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Posted 2 months ago

NorthernRunner.com is rated 4.9 based on 14,837 reviews