NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,171 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how NorthernRunner.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Efficient returns and good communication”

Helpful Report

Posted 1 year ago

“Absolutely amazing company, highly recommended. Super fast delivery, sadly had to return my order, but refund was issued after only one day.”

Helpful Report

Posted 1 year ago

“Very quick turnaround and delivery. No issues at all.”

Helpful Report

Posted 1 year ago

“I recently ordered some trainers from northern runner, they were the wrong size they exchanged themwith no hassle I will certianly use them again”

Helpful Report

Posted 1 year ago

“Great products at a very good price. Both arrived in good time”

Helpful Report

Posted 1 year ago

“Prompt excellent and exactly what I wanted in a running shoe”

Helpful Report

Posted 1 year ago

“Quick turn around Correct product Comfy running shoes Great service”

Helpful Report

Posted 1 year ago

“Excellent service, next day delivery was as expected and a good price.”

Helpful Report

Posted 1 year ago

“Second time ordering from this business. Excellent prompt service both by telephone and email.”

Helpful Report

Posted 1 year ago

“Exceptional! My specialist running shop closed in Cardiff. Luckily I found Northern Runner online. I easily found my desired running shoe- wide and with high stability. They arrived within two days. Great cost and perfect condition. Loved the free delivery. Looks like I’ve found my new running shop. Highly recommended.”

Helpful Report

Posted 1 year ago

“Super fast delivery of a brilliant pair of shoes. As described and a total bargain! Thank you very much”

Helpful Report

Posted 1 year ago

“What an excellent company. Ordered a pair of New Balance running shoes and they arrived within less than 24 hours. Great website and competitive prices. Will use again.”

Helpful Report

Posted 1 year ago

“Love the trainers and the service from Northern Runners. Good price too.”

Helpful Report

Posted 1 year ago

“Shoes arrived very quickly and fit really well, I was kept well informed of delivery.”

Helpful Report

Posted 1 year ago

“I brought a pair of Topo Athletic SS21 Ultraventure Pro Womens inTeal/Mint from Northern Runner. I was very pleased with the customer service provided and the shoes were dispatched promptly. The Topo shoes fit perfectly, as described with excellent width in the toe box. I have worn them for a competitive walking challenge as well as for general trail walking and they have been very comfortable. Highly recommended.”

Helpful Report

Posted 1 year ago

“I came in this morning to just try on some Hoka branded shoes.id been recommended by a physio as I have pronation and hyper mobility issues. The female member of staff couldn't have done more. She offered other brands, looked at my gait whilst walking, tried the men's fit as an alternative as apparently hoka womens wide is the same as men's regular. So I really knew what would suit me. They didn't have the exact best fit but they followed up with a call once the new stock order was checked, within a few hours. Awesome service and no hard sell. Just expert , caring advice. I need these for walking so I'm not even a runner , but have purchased so many white elephants, a trip into Newcastle was needed and I'm so glad I chose Northern runners! Can't recommend enough. I'll be back.”

Helpful Report

Posted 1 year ago

“So glad I went into the shop for the right measurement, and not getting my HOKA’s online! Superb customer service, clear, no push to buy. Very good. And my first run in them was top notch.”

Helpful Report

Posted 1 year ago

“I'd tried to buy good running shoes cheaply from "iffy" website recently. Eventually secured refund from my credit card provider. Immediately bought same shoes from NorthernRunner. They arrived within 4 days! Absolutely delighted with them having just returned from first run. Thank you much appreciated & lesson learnt!”

Helpful Report

Posted 1 year ago

“Extremely quick and efficient service. Thank you”

Helpful Report

Posted 1 year ago

“Great selection of products and prices. Really pleased with my shoes and the speed of delivery.”

Helpful Report

Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 15,171 reviews