NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 15,415 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,415 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. I needed to return my choice of Hokas as they were slightly too small. Must praise Chris in sales for expediting the exchange. All very speedy and efficient. Thank you”

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Posted 4 weeks ago

“Fab service and great shoes!”

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Posted 4 weeks ago

“I was looking for running shoes for my poor wide feet. Great variety of shoes available, with a really useful selection of filters. Picked a cheap pair of 361s which were dispatched the same day. Perfect”

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Posted 4 weeks ago

“Brilliant service no faff does what it says on the tin. Wish I had found this years ago, instead of feeding the big boys who really dont care about customer service.”

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Posted 4 weeks ago

“the shoes i chose arrived incredibly quickly- i kept one pair, and returned the other- again, incredibly quick efficient service, and the shoes i chose are great!”

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Posted 4 weeks ago

“First class service, delivered within 24 hours of placing the order.”

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Posted 4 weeks ago

“Had the trainers I wanted at a very good price. Ordering was easy, and delivery was quick and hassle free. I would definitely purchase from them again.”

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Posted 4 weeks ago

“Received my Brooks 16 in perfect order as well as incredible fast delivery. Thank you so much for your excellent service. Will buy my next pair of shoes from your company.”

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Posted 4 weeks ago

“Super service - order processed and delivered in great time ! Really happy with the additional pair of 1080’s!!”

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Posted 4 weeks ago

“A really smooth process and quick delivery. The item doesn't quite fit so I have returned them to exchange to a slightly different fit. But so far happy with the process”

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Posted 4 weeks ago

“Absolutely superb customer service. Thank you!”

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Posted 4 weeks ago

“Great value, shoes arrived very quickly. Loved them, ordered a second pair while they were still on sale!”

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Posted 4 weeks ago

“Have had several shoes from Northern Runner. Pleased with those I’ve had. Really good they stock anatomical footbed shoes. Never had a problem if need to return if didn’t fit. Will continue to look at this website first when I’m in need.”

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Posted 1 month ago

“A great outfit, based around enthusiasm and knowledge rather than trying to fleece you. Very helpful, recommended in the highest and strongest terms.”

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Posted 1 month ago

“Shoes arrived earlier than expected and in perfect order. Will use them again in future.”

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Posted 1 month ago

“Ordered socks. They were delivered promptly and they were good socks.”

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Posted 1 month ago

“Purched NB trail running trainers, great price compared to other suppliers, received within two days of order, faultless service provided. Dealt with Northern Runner on a couple of occasions previously, highly recommend.”

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Posted 1 month ago

“Excellent web site, fast and efficient service with a good range of products. Full marks”

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Posted 1 month ago

“Excellent trainers at a good price. Website was easy to order from and delivery was fast! Would highly recommend and would use again - Thanks”

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Posted 1 month ago

“Amazing selection, competitively priced and fast shipping.”

Helpful Report

Posted 1 month ago

NorthernRunner.com is rated 4.9 based on 15,415 reviews