NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,162 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how NorthernRunner.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the hoka trainers in wide fitting but would say there definitely not wide fitting Feet were aching by the time I got home Nothing wrong with northern runner for delivery and update as they were spot on”

Helpful Report

Posted 1 year ago

“Great service.”

Helpful Report

Posted 1 year ago

“These are a gift for my fell-running son. Hoping they are brilliant at keeping his hands warm and dry.”

Helpful Report

Posted 1 year ago

“Great shop with plenty of kit for all your running needs. The staff are exceptionally knowledgeable as they regularly take part in events.”

Helpful Report

Posted 1 year ago

“Free delivery made my purchase cheaper than else where when delivery was added, arrived quickly.”

Helpful Report

Posted 1 year ago

“Great service easy online ordering. I have wide and painful feet good footwear shops with a varied selection of shoes and boots is a godsend and helps keeping me active”

Helpful Report

Posted 1 year ago

“Excellent delivery, and great product that’s hard to find! Will shop here again for my next pair of Altras when these wear out!”

Helpful Report

Posted 1 year ago

“Excellent service, quick delivery. One of the few sites to specify foot width. I recommend the Topo Phantoms for anyone with wider feet: broad toebox, good support (I usually order shoes with width 4E for reference).”

Helpful Report

Posted 1 year ago

“Excellent customer service with a very fast delivery. Highly recommend this company.”

Helpful Report

Posted 1 year ago

“Very good and fast service. The values of this shop far exceed most other shops I have come across. I will be back”

Helpful Report

Posted 1 year ago

“I did a quick google search for a 2nd pair of Altras. I had originally been to the shop in April to get into running (check my google review) and bought the same pair at full price and after 500miles had worn them out! These trainers got me into running! To see them nearly half price I had to get another! Thanks Northern Runner Ill back to your shop but occasionally will be browsing your website too! Much love, Kian x”

Helpful Report

Posted 1 year ago

“Unfortunately, had to return trainers as too small - still Awaiting refund a week later from you receiving my return.”

Helpful Report

Posted 1 year ago

“Fast delivery - very happy”

Helpful Report

Posted 1 year ago

“I recently bought a pair of Topo Atmos from Northern Runner, which are great shoes for anyone with wide feet, roomy toebox. The staff were great, knowledgable about the wide range of shoes they have, taking the time to make sure the shoes are right for you, offering alternates. They also have running alley to test the shoes on. Its great business and should be your first stop when buying new kit.”

NorthernRunner.com 5 star review on 11th November 2024

Helpful Report

Posted 1 year ago

“Order was correct and promptly delivered.”

Helpful Report

Posted 1 year ago

“Great to find wide fitting Hoka Clifton 9 trainers in stock and at a good price. Delivery beat the estimated date as well so even better. Would use again.”

Helpful Report

Posted 1 year ago

“Great service, I got my parcel sent out to London which went missing from the delivery company. Contacted northern runner and within 24 hours new parcel was sent out and received. Thank you”

Helpful Report

Posted 1 year ago

“So impressed! Found what I wanted (cheaper than anywhere else!!), 4 day free delivery was actually 2 days, and I’m out running again. No issues, no gripes, just a good company to deal with.”

Helpful Report

Posted 1 year ago

“Competitive prices on non-sale shoes and delivery always quicker than promised.”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 15,162 reviews