MODA Doors Reviews

Name: MODA Doors
Rating: 4.16

4.2 Rating 1,716 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,716 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service Won’t let me return doors Poor quality control Avoid at all costs!”

Helpful Report

Posted 5 years ago

“Phoned first to check no issues with delivery then bought doors over 3 weeks ago. Promised delivery in 3-5 days. No doors, no communication. Taken my money. You've been warned - don't do it.”

Helpful Report

Posted 5 years ago

“AWFUL. Would not recommend. Delivery delays. Missing orders. Wrong delivery. Poor communication, can only contact via email and does not respond unless chased. No apologies or anything offered as a gesture of good will. Had to contact manufacturers directly to sort out. Took weeks to solve. Been really stressful.”

Helpful Report

Posted 5 years ago

“Doors quality is good,net delivery promised 3-5 working days.came after 1 month. I late job now 2 weeks.charge for week is 5k. Phone not pick up when i call.emails not replying. So first and last time I used this supplier”

Helpful Report

Posted 5 years ago

“I ordered the doors and they were all damaged upon delivery. The replacement doors then came and where 3 short of the original order and again all damaged. I am now fighting to get a full refund because they cant organise to collect the doors and wont give me my money back until the manaufacturer has collected them. Poor service and product!”

Helpful Report

Posted 5 years ago

“Awful! AVOID AVOID AVOID! Waited 10days for the wrong door to arrive and despite chasing for a week I still haven’t go a date for the collection of the wrong door. Nice guys to talk to but full of empty promises. Totally unacceptable.”

Helpful Report

Posted 5 years ago

“Delivery received very late”

Helpful Report

Posted 5 years ago

“Website is poor for quality and difficult to order. I thought i ordered bathroom handle pack with lock and no lock supplied. Order on email does not specify what is ordered, just the code of order number and no description. Pack delivered and says lock included but it was not”

Helpful Report

Posted 5 years ago

“I could write a review if I had actually RECEIVED the product. Still not delivered. This is annoying as we had joiners booked. They said they had not got my mobile number to arrange delivery.”

Helpful Report

Posted 5 years ago

“I still haven't received the doors. I received an email saying the doors had been dispatched but that was nearly 2 weeks ago and there's still no delivery. I wrote to them to ask if there was a problem - no reply. Then they send me this request for a review! Hopefully, one day, I will receive the doors.”

Helpful Report

Posted 5 years ago

“Waited in all day for delivery booked weeks ago since beginning of June. Called twice on the day of expected delivery as no contact from anyone to confirm dispatch or time to etc - was informed halfway through the day that all 8 doors were damaged in warehouse and not able to send for over another week. Poor communication and notice when your relying on them for a job.”

Helpful Report

Posted 5 years ago

“A door was advertised online. I purchased it only to find it was out of stock. I requested a refund on the 9 July. After several days I phoned to check the progress but all mail -boxes were full and I could not leave a message. when after several attempts over several days I spoke with a member of the company i was told the refund would be made that afternoon. A week later, no refund and again difficulty speaking on the phone because amil boxes were full. Another week no refund and difficulty getting through on the phone. Two further phone calls eventually made and following the second when I spoke with the department manger the payment was eventually authorised. He could not provide a satisfactory explanation for the delay in re-payment.”

Helpful Report

Posted 5 years ago

“Doors not delivered on stated date and no information/notification of them,I then cancelled order and have yet to receive my refund,have contacted and they said they would refund 6 weeks ago, now not getting reply on phone,email etc,will let bank get money back”

Helpful Report

Posted 5 years ago

“I'd love to say the doors were great and perfect and whatnot, but I never got any. I needed them pretty fast, and their site said delivery was unaffected by the Covid-19 situation, so I placed my order for 3 doors £500. Next day I got an email saying the doors had shipped! Yippee thought me. Fantastic thought I! Then soon after I get a text from the manufacturer saying that due to the Covid-19 situation there was a 10 working day delay to orders. Seems Moda doors send "shipped" emails when they place the order with the manufacturer. They didn't have them in stock, or deliver in the promised timescale. And what's worse, after cancelling as I needed doors sooner than they could deliver, they never refunded my money. It took a month of calls and some emails, and then ultimately I had to raise a dispute with my bank. I've gotten a refund now, but I shouldn't have had to go to those troubles when they said straight away they'd refund me but they just didn't bother. In my experience, nothing they say can be believed. I'd shop elsewhere. Plenty of other places do doors, and the service won't be any worse.”

Helpful Report

Posted 5 years ago

“Its a real shame writing this review as its gone from what I would have rated a 5 to a 1 for the sake of the price of one door. Unfortunately for me my 10 doors plus accessories were delivered 2 days before lockdown, having paid just short of £1500. Due to the world coming to a standstill, it was 12 weeks before I could get my joiner back to fit. One door was damaged, damage was underneath cardboard surround, so couldn't see until unwrapped. Due to the lapse in time, Moda would not agree to replace the damaged door. It took two weeks to reach this decision with a number of phones made, and emails ignored. Customer care zero. Eventually they did agree to sell me another door at cost price, which ive declined. Very disappointing Moda doors, you started off really well, and such a shame no understanding during a major pandemic in the world...”

Helpful Report

Posted 5 years ago

“Very poor ordered doors on the 11th June 2020 still waiting chassed up and said out of stock till 3rd July. No information from them when I ordered i had to chase up then to find out thay where out of stock”

Helpful Report

Posted 5 years ago

“dreadful, still waiting for delivery, no idea of quality as not delivered cant get anyone to answer the phone the whole situation is hopeless, but they took the money!”

Helpful Report

Posted 5 years ago

“MODA sent the wrong doors and never resolved the issue months on and I still have the wrong doors....if I could take legal action I would. This company is worst than cowboy builder's”

Helpful Report

Posted 5 years ago

“They will take your money and deliver nothing it seems. If you look at the majority review it all says the same. Impossible to get hold of them for help and nothing delivered.”

Helpful Report

Posted 5 years ago

“Awful customer service. Charged £41 for 3-5 day delivery (there are no other options) however I was then called 3 days after ordering and told it would be another 2 weeks before they would be delivered. Tried to contact over email, phone and Facebook, all ignored. Awful service do not use.”

Helpful Report

Posted 5 years ago

MODA Doors is rated 4.2 based on 1,716 reviews