MODA Doors Reviews

Name: MODA Doors
Rating: 4.16

4.2 Rating 1,713 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“even though i followed all the laying flat guidelines the door was warped. Also one side of the glass pane trim clearly hadn't been nailed in so I had to drill and nail it myself; finally several of the glass pane trim nails / staples had not been filled and have cracked the wood in about 10 instances so have had to fill all of those. I'd send it back if it were not for the cost of getting my builder to fit a replacement.”

Helpful Report

Posted 4 years ago

“The worst experience I had first i got sold the wrong door locks also one of the door hindges was missing then I went to return the door locks as they were the wrong one instead of a refund which they said went back onto my card they took more money from my bank account All they keep saying sorry its our fault still waiting for a refund which has been over 1mth”

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Posted 4 years ago

“Sadly despite checking packaging when joiner finally arrived to fit they were very damaged and we were out of 48 hours to claim replacement. Absolutely devastated £450 door wrecked”

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Posted 4 years ago

“WORST COMPANY EVER. I BOUGHT A £300 DOOR . I GOT IT CRACKED 3 TIMES WAITED 1 MONTH AND A HALF FOR IT AND i REFUSED THE 3RD CRACKED DOOR BECAUSE i couldn t trust them anymore . Took another few weeks and me go to their office in perso 2 hours away from my home to get.my.money back Terrible.company DON T BOTHER”

Helpful Report

Posted 4 years ago

“Awful customer service. Can’t put how the communicated with me as they didn’t!”

Helpful Report

Posted 4 years ago

“i purchased 3 identical internal door. Two of the doors are bowed at the bottom. This was only evident when hinged into place. Very disappointed.”

Helpful Report

Posted 4 years ago

“Terrible service - AVOID Failed to advise me about delays. Failed to deliver item. Failed to reply to emails. On 21/10/2020 I placed and paid for an order for an item listed as being in stock. 2 days later I received an email stating that the order had been dispatched and would be delivered within 3-5 days A week later on the Friday 30/10/20 the order had not yet been delivered so I phoned and spoke to the customer services manager who advised me that it was out for delivery with the courier and that he would chase them and get back to me on Monday. By Tuesday 03/11/20 I had still heard nothing back so again phoned and was told by the same customer services manager that the order had not been dispatched and in fact had not even been received from the supplier and probably wouldn't be in stock until the end of November. I asked for a full refund which they processed the following day. I emailed a detailed complaint but never received any reply.”

Helpful Report

Posted 4 years ago

“Delivery 3 times plus longer than stated. Installation instruction's all but useless. Communication's with MODA almost impossible. Wouldn't buy a door hinge from them never mind a door again.”

Helpful Report

Posted 4 years ago

“Almost uncontactable after purchase. Poor customer service. Can't even speak to a person.”

Helpful Report

Posted 4 years ago

“Initially phone staff where helpful but soon as they sent incorrect doors no one is taking ownership, 4 weeks and no refund. Purchased 9 doors, wish I went to my local door guy first who has ordered everything without any payment as I’m still waiting.”

Helpful Report

Posted 4 years ago

“First, they sent me fire doors, instead of the doors that I ordered. I had to help unload these heavy items from the van because they only send 1 man to deliver heavy items. When they ordered replacements, they ordered the fire doors _again_! When I tried to order the right doors again using the credit, they failed to call me back to take my order! When I called to finally get a refund, the guy got shirty and accused me of being rude when I expressed my exasperation at the whole mess! Of the 12 doors delivered, 7 were the doors ordered, 3 of which were damaged. So less than 34% success rate. Their site claims "100% SATISFACTION GUARANTEED". This is a total joke! Don't waste your time with these clowns.”

Helpful Report

Posted 4 years ago

“awful service !!!!!!!!!!!!!!!! AVOID”

Helpful Report

Posted 4 years ago

“Ordered 23rd Oct turned up the 31st Oct only after I did all the chasing. Had to cancel a booked in carpenter. Asked for the delivery to be brought forward so I didn't have to cancel the poor chippy, not possible. Asked for at least a part refund on the £41 delivery, not possible as not authorised (this is the office manager). Asked to speak to someone who was, told only one of the directors could and they were on lunch, couldn't call me, he couldn't tell me when they would be back so I could ring back myself and told me no point anyway as they would only refer back to him. They either have no complaints procedure or staff lie there own convenience. Poor service, really can't be bothered to pursue now as I'm convinced it would be a waste of time. I will just order the other 6 doors needed from elsewhere but wanted to warn others that ordering 8 days before you have a trade booked in isn't as safe as you might think.”

Helpful Report

Posted 4 years ago

“Ordered a door didn't need it cancelled the order was told I would receive a refund that was 3 weeks ago”

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Posted 4 years ago

“Very happy with the style of the door..... however the instructions are very poor- & all parts wasn’t there!!!! My carpenters had to add extra parts :(((( which cost me extra £20”

Helpful Report

Posted 4 years ago

“The doors were the wrong size, I ordered larger ones but they haven't arrived. The company won't refund for the smaller doors or collect them, I am going to court to settle this matter”

Helpful Report

Posted 4 years ago

“Not delivered yet. Vehicle b.down. May get deld. next week - we are away most of next week! Originally quoted 3-5 days ( a mistake we're told) then 10-15 days i think. Not at all happy. We have already cancelled carpenter twice! Please acknowledge this message.”

Helpful Report

Posted 4 years ago

“Easy to order and to make payment. After that is when all the problem start. First the 3 to 5 days delivery did not happen. Two doors ordered first door was the wrong door style and size, after several telephone conversations and emails the supplier sorted this out not MODA Doors. The second door never arrived more telephone conversations when they answered the telephone, dont leave message they do not return your call, that is if you can leave a message most of the time the answer phone is full and several emails they agree a refund for the door that never arrived now over two weeks later and more emails no refund. Now having to get my credit card company involved for the refund. The customer service is the worst I have ever come across. If I ever needed to buy another door I would not be using MODA Doors.”

Helpful Report

Posted 4 years ago

“The door on the website was of a walnut inlay door so I ordered the wrong door. It took over two months and numerous email and telephone chasing for Moda to arrange collection and then refund of my door despite my admitting my part in ordering the wrong door and paying for both the collection and delivery (£80 error!). I would NEVER shop with them again. Avoid! The original delivery took 10days ie slower than on the website too.”

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Posted 4 years ago

“We have seen charge for you to drop off doors and charge again to pick door up. All done by the same driver at the same time.”

Helpful Report

Posted 4 years ago

MODA Doors is rated 4.2 based on 1,713 reviews