MODA Doors Reviews

Name: MODA Doors
Rating: 4.16

4.2 Rating 1,713 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some doors and they arrived ok although the delivery driver needed me to carry them in. Ordered a second expensive door and it arrived very damaged.”

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Posted 3 months ago

“Still not received the door”

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Posted 5 months ago

“Delivery never turned up on specified date. Was advised to contact MODA doors for a delivery refund. Didn't get a reply to my email after losing an extra days wage. No customer service!”

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Posted 9 months ago

“After ordering two different sized doors, my order eventually arrived. One was the right size and one was the wrong size. I emailed them only to be told there would be a £48 re delivery charge. Surely this isn’t my fault and I should t have to pay for Modas mistake. Should have listened to the trust pilot reviews before ordering, this seems to be a common occurrence. Very slow at answering emails too which is very frustrating!!”

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Posted 1 year ago

“Rip Off, they charged me plenty of money for wrong order sent. Colour was not same as explained”

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Posted 1 year ago

“Couldn’t deliver on time given”

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Posted 1 year ago

“You are asking me to review the doors I ordered, but I haven't received them yet?????”

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Posted 1 year ago

“1 star would give 0. Do not order from this supplier. They accepted my order. Sent me a notification that my order had shipped. Then 6 days later called me to say the item was not in stock and would not be available for another month. I requested an immediate cancellation and refund they promised this. I then had to email 4 times and call 3 times to re-request this refund. I finally got my money back 6 weeks later. DO NOT BUY FROM MODA DOORS.”

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Posted 1 year ago

“Sadly ordered 4 doors, order to delivery tome seemed great, message from courier for day of delivery all set. Then huge disappointment sat in all day 8-7 as per delivery, no product, no reason, no apology , had to do all chasing for refund, no mention of wasted day, inconvenience for loss of days work, or even acknowledgement, absolutely shocking, I will say the two staff I had to speak to, to then chase the refund for doors were professional and courteous, and courier service who confirmed they had no delivery booked the day after the event were professional, however not impressed, this company director needs to learn how to treat customers! Still waiting a reason/apology.”

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Posted 1 year ago

“I returned the door I originally ordered as I ordered the wrong size (my mistake) I cancelled the 2nd door I ordered as it wasn't a fire door So the 1 star rating is because I am still waiting for my money to be refunded on my card after 2 1/2 weeks and I have called twice for it to be refunded !!!!”

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Posted 1 year ago

“Not at all good they only deliver to curbside which is useless for anyone who is disabled or elderly or on their own. I would not recommend them.”

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Posted 1 year ago

“wouldn't have a clue ! Purchased almost 3-weeks ago, still not received the door. Drivers sick, vehicle broke down, getting ready to send, getting ready to send .... not ! wouldn't buy from this company again”

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Posted 2 years ago

“Purchased 2 doors from MODA, delivery stated time was not met so changed address but still sent to wrong address and caused massive issues for me. Wouldn’t use again.”

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Posted 2 years ago

“Shockingly bad company to deal with. Supplied a product not as wanted then wanted to charge for collection. Eventually dud a section 75 on my credit card to get my money back. Avoid st all costs.”

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Posted 2 years ago

“Appalling customer service! Sent wrong door, failed to respond in a timely manner and then blamed us! AVOID PURCHASING HERE”

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Posted 2 years ago

“I had a nightmare with sub standard doors (twice) and 2 failed deliveries costing time off work. I was promised minimal compensation, but have received nothing after constant communication, wont use them again”

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Posted 2 years ago

“Was told it was a solid door...guy had to make pice to fit as it was hollow !!!!!!”

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Posted 2 years ago

“Imagine is incorrect, the doors are completely clear however the image shows the doors are completely frosted, the only frosted aspect is the lines”

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Posted 2 years ago

“Very poor quality, door veneer peeling already”

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Posted 2 years ago

“My delivery was 2/11/22 and unfortunately I had ordered the wrong doors so these were returned immediately. Despite 2 emails chasing I am still waiting for a refund as of 18/11/22. I would have reordered from this company but as I still waiting for a refund, I will not use them again.”

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Posted 2 years ago

MODA Doors is rated 4.2 based on 1,713 reviews