MODA Doors Reviews

Name: MODA Doors
Rating: 4.16

4.2 Rating 1,713 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received it yet!”

Helpful Report

Posted 5 years ago

“Do not use this company! They have taken over £800 from us and are now completely uncontactable by email or phone! Needless to say we have no doors! Other reviews paint the same picture! Please save yourself a lot of grief and go elsewhere for doors!”

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Posted 5 years ago

“Would love to say the doors look wonderful but still not received anything after more then 3 weeks and no response as well”

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Posted 5 years ago

“No answer to phone or emails, v hard to deal with”

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Posted 5 years ago

“Ordered a door nearly a month ago, spoke to somebody re delivery was told it would be there a week later and now all calls and emails are ignored, I wish I’d not given them the benefit of the doubt .... if we don’t get our door or a refund after lockdown we will certainly be going to visit them!!”

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Posted 5 years ago

“Waited weeks for delivery. Date of delivery the driver went to the wrong address and left. I currently don’t have a date for the return delivery. Extremely disappointing.”

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Posted 5 years ago

“Delivery is not 3-5 days, more like 3-5 weeks. Item arrived in very flimsy plastic which was ripped, and door damaged. Multiple black marks that wont come off and deep scratches. Delivery driver took it back as was embarrassed himself by state of it! Now they dont answer phone to deal with it.Awful company”

Helpful Report

Posted 5 years ago

“Speed delivery. Poor customer service. Made to feel like a nuisance trying to get a damaged door & another poor quality door replaced when this should have been done without issue. Would not use this company again.”

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Posted 5 years ago

“Terrible we still haven’t received them!!! After weeks”

Helpful Report

Posted 5 years ago

“We ordered a door which was shown as being in stock - it wasn't! Having then waited for delivery, it arrived damaged and MODA would only replace it after we got the door manufacturer involved and if we paid for re-delivery. The second door was also faulty at which point they ignored our emails and calls - we had to get the credit card company involved to resolve matters. In a world when we can shop anywhere, what makes you stand out is your customer service, MODA's stands out but not in a good way.....”

Helpful Report

Posted 5 years ago

“WORST POSSIBLE COMPANY TO DEAL WITH. ORDERED A DOOR FROM MODA DOORS AS THEY WERE VERY CONFIDENTIALLY ADVERTISING DELIVERY 3-5 DAYS EVEN IN COVID TIMES(THEY HAVE NOW CHANGED THE WORDING AFTER WE COMPLAINED) BUT STILL ADVERTISING 3-5 DAYS WHEN YOU ORDER. AFTER SOME EMAILS FINALLY GOT A CALL FROM LPD DOORS (MANUFACTURER) AND A EMAIL FROM MODA DOORS LAST THURSDAY 28/5 SAYING WILL RECEIVE THE DOOR TUESDAY. CALLED LPD TODAY TO CONFIRM AND NOW TOLD BY LPD DOORS WILL RECEIVE THE ORDER ON NEXT TUESDAY 9/6. LOOKS LIKE MANY OTHER PEOPLE STILL WAITING FOR THEIR DOOR WE HAVE BEEN FOBBED OFF AS WELL WITH AN EXCUSE”

Helpful Report

Posted 5 years ago

“Don't know how I can still don't have it”

Helpful Report

Posted 5 years ago

“We specifically ordered directly through yourselves as your website suggested deliveries were fairly unaffected. Given a delivery of 3-5 working days as from 3rd May when the order was taken and money paid, the delivery has turned up on the 30th May, nearly a month after the order was placed. We ordered 2 sets of double doors, one single and several fixing/handle packs. We have had one single and one double delivered. I heard absolutely nothing regarding a delivery, sent several emails chasing it up without response and called several times to get a voicemail which I couldn’t leave a message on because the voicemail was full. We were stuck in limbo as we weren’t aware if you were still trading and unable to get hold of anyone. I have called and emailed regarding the delivery charge which I now think is laughable that you are still asking for and keep getting fobbed off with “we will pass it on to the suppliers” or “I’ll pass it to my manager to see what we can do”. I do actually wonder if I do not proceed to take this further whether the rest of my order will actually turn up. It’s kind of pointless having doors without hinges and handles which I’m still waiting for. Considering the blame seems to have been sent on to the suppliers but the delivery note does not show all items I do have to question whether everything was in stock. It feels like you didn’t have the stock but rather than contacting me to tell me you held on to my money for 3 weeks without any update or means to contact and now some stock is up in you’re working to a backlog, I can’t understand why else a delivery would come in separate parts. Expecting the delivery by a certain date means I have removed old doors, been sanding and painting others waiting for handles etc. I can’t put the old handles on as they leave marks on the fresh paintwork so we have been dealing with doors which don’t shut etc. I am so unimpressed with the service and will be looking to take this matter further. Please note I have not unpackaged the doors yet as it’s a bit pointless until I’m able to fit them and they are more likely to get damaged if they are unpacked.”

Helpful Report

Posted 5 years ago

“No delivery date just a maybe wil cancel doors today if customer service doesn’t ring me back as promised very very poor service but quick to take order”

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Posted 5 years ago

“It’s says 3-5 working days delivery time. And we have been waiting for 2 weeks. Never again from moda doors.”

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Posted 5 years ago

“This company took my money and guaranteed delivery in 5 days. They changed the date 4 times and five weeks later still no delivery so I had to cancel the order. They have not refunded any of the money I paid and don’t answer the phone. I would not use this company as they are thieves and fraudsters!”

Helpful Report

Posted 5 years ago

“Ordered 2 doors just before lockdown in March, then told 2 days later by email they were unable to deliver, Tried contacting company for number of weeks, unable to get through to anyone. Then when I finally got through 8 weeks later, was emailed that doors had been dispatched, still waiting 12 days later. Terrible correspondence from company and I still have no doors”

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Posted 5 years ago

“Not received the doors I ordered on 18 May when ordering was told 3 to 5 working days no correspondence on my order so disappointed with moda doors”

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Posted 5 years ago

“delivery should have been 3-5 days and I'm still waiting after 14 days!!”

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Posted 5 years ago

“Took my money, did not have the item, still waiting for my money, no reply to emails!!”

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Posted 5 years ago

MODA Doors is rated 4.2 based on 1,713 reviews