MODA Doors Reviews

Name: MODA Doors
Rating: 4.16

4.2 Rating 1,713 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“pair of int. french doors 60" did not fit, including rebate = 60+3/4" which had to be cut off”

Helpful Report

Posted 2 years ago

“I have been waiting for my order over a week now , no updates are sent . I rand feel times , if lucky and someone will answer the call , I get update that it’s been despatched but still not delivered . Tracking number would be useful and regular updates especially when theses been an issue with delivery . So these a few thinks to think about …”

Helpful Report

Posted 2 years ago

“Worst company I have had to deal with. Ordered a few doors. Most came faulty. Have sent back over 6 weeks ago and still don’t have a refund. Have sent numerous emails with no reply. I call twice a week with a promise I will get an update which I don’t receive and also get told wrong information just to get me off the phone such as the refund has been issued you just need to wait 3-5 days until it’s in your bank account. Absolute terrible customer service and have now paid for a product I’ve never had.”

Helpful Report

Posted 2 years ago

“Without a doubt one of worse companies to order off. They messed my order up 3 times, delivery arranged no body turned up, had to chase up the delivery only to deliver the wrong colour. Third time the door finally came through . They charged £40 for delivery had to message 7 times to actually get this refunded. The manager Calum is pretty much not bothered and needs regular chasing! STAY AWAY!!”

Helpful Report

Posted 3 years ago

“I ordered som bespoke doors and although I was quoted a 24 week delivery I reluctantly agreed and paid for the doors. Now after almost 28 weeks I ‘ve been informed that it might be another 2/3 weeks before they arrive in UK. I feel this is most unsatisfactory but there is not much I can do at the moment although I am exploring the possibility of cancelling the order and requesting the return of my money plus interest.”

Helpful Report

Posted 3 years ago

“I purchased 16 Coventry doors. They arrived without any notice. The first door I opened was of poor quality, paint drips all over it and a depressed area where it looked like an internal baton had sunk. Moda insisted I opened all 16 doors but they also wanted the items to be perfectly packed if being returned. They wanted me to pay for the returns escalating the delivery price from £97 to £304. Very disappointed with the quality and service, they don't even answer the phone any more.”

Helpful Report

Posted 3 years ago

Hi Phil, Thank you for taking the time to leave feedback regarding your order with us. For context, the doors ordered were supplied in a primed finish meaning some areas will have paint drips and rough areas. We do advise online that these doors do require sanding before final finishing can take place. Really sorry that this was beyond your expectations of primed doors. In regards to the "defect", we asked yourself to provide evidence of the bowed / sunk baton but received nothing to support this claim. We did inform you that this would be investigated if this evidence was presented but without it there is nothing we can do. As no evidence of a defect to this one door was presented to us, We gave you the choice to return the items yourself or you could use our collection service which typically would be chargeable. As our collection service is a separate service from delivery, this price for this differs and is subjective. This is also not compulsory, you have the right to organise your own return and are not bound to our collection service in any way. Upon further discussion regarding the collection, a free of charge collection was subsequently offered to you but you then informed us that you had decided to keep the doors. From this, we were then unable to offer a FOC collection on items which had been worked upon. Overall, it is disappointing to have received a 1 star review when we offered the assistance you had requested by means of collecting the goods. If you wish to discuss this further, please do not hesitate to contact us. Kind Regards, Moda Doors

Posted 3 years ago

“Disappointed that they sent a door that was damaged and although we should have checked it sooner refused to compensate us in any way Even though we bought a replacement door from them. I thought they could have at least gave us a discount”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for taking the time to leave us this feedback & I am sorry to hear of the issues reported. Unfortunately, as the claim was made almost 2 month after delivery was completed we were unfortunately unable to assist further. Of course, please do not hesitate to contact us if you have any further questions. Kind Regards, Moda Doors.

Posted 3 years ago

“Ordered a bifold door. Once fitted it was obviously clear it has a defective misaligned hinge and also you can see that the door has a previous repair. I paid good money for a brand new door which this was obviously not. Very unhappy and have emailed you”

Helpful Report

Posted 3 years ago

“I ordered a few sets of door handles and was sent something completely different. I have called and emailed asking for the correct product to be sent but have not managed to get hold of anyone. Customer service seems to be non existent so will not be shopping here again.”

Helpful Report

Posted 3 years ago

“We are very disappointed with service received. I ordered a handle that was £60 it is too big. My whole family and i got covid and did not contact (14 days) the office that i want return the handle. It is very disappointing to actually not being able to return or at least exchange for something more suitable There was no understanding and no empathy received from moda doors. Its shocking and sad. Their response was: ' We have policies in place for a reason and they need to be adhered to unfortunately. As such, we are unable to return or exchange this item.'”

Helpful Report

Posted 3 years ago

“No refund after 1 month. Contact your bank to request charge back. Mine was granted and refund received If PayPal open a case.”

Helpful Report

Posted 3 years ago

“Wrong size doors sent. No apology, no refund. Will never use again. Good luck with this attitude”

Helpful Report

Posted 3 years ago

“The doors weren't level had to unscrew them and put them level”

Helpful Report

Posted 3 years ago

“Doors are expensive and take two weeks to deliver. Having paid over £40for delivery, it costs over £50 to return the door if you don’t like the style once the door has been delivered.”

Helpful Report

Posted 3 years ago

“Shocking service - three arrived Damaged and now won’t collect them. The Manager Callum says what you want to hear over the phone and then will go back on his word over email stating he never said it. Now I’ve taken it further legally and they have gone silent - don’t let their cheap prices lure you in, Never had service like this before”

Helpful Report

Posted 3 years ago

“Avoid this company. No order and no refund after 6 weeks. Heavily out of pocket”

Helpful Report

Posted 3 years ago

“Ordering was easy. Paying was easy. Then the problems began. FedEx tried to deliver goods but failed. Cannot contact FedEx. So may have to cancel order and get a refund and order from another supplier”

Helpful Report

Posted 3 years ago

“Doors not as pictured. Should show an image of all size options if they differ so much. Complained but they did nothing.”

Helpful Report

Posted 3 years ago

“Once the have your money, they don’t care.”

Helpful Report

Posted 3 years ago

“Order number: 15978MD……can you tell me where my order is please”

Helpful Report

Posted 3 years ago

MODA Doors is rated 4.2 based on 1,713 reviews