How would you rate
"Customer service excellent. Information about delivery was complete and accurate and the product was of excellent quality."
"Delivery service was good, driver rang to say when he was about to arrive. Very helpful on the phone when having to reorder a door. However your returns process is abysmal. Filled in online form to then have to confirm via email I wanted to return the item. Several phone calls later checking on when item would be collected resulted in learning that actually nothing had been arranged all along and would we agree to a courier cost different to stated online. This then increased in price on further correspondence as first quote was incorrect. After a month I have given up but then I suppose that’s the idea. Couldn’t fault ordering service otherwise I would give 1 star, just make sure you order correctly first time. Still left with a fire door if anyone wants one?"
"Doors very well packed, good quality and excellent service from ordering to delivery"
"I am very happy with my doors they look very good now they have been fitted ."
"Good service, arrived promptly. Helpful delivery driver. Doors look Great."
"Very satisfied with the door and MODA support provided"
"Fast easily arranged delivery with courier. Competitive price."
"This is the worse purchasing experience I have ever had by a long way. Moda Doors refused initially to refund the price of a very warped door. One of its employees sent e-mails which were rude. No-one apologised for the fact that this door was badly warped or that another door was slightly warped as well. I am grateful for the support of my credit card company."
"Excellent !! the doors arrived on date and the customer service is fantastic , i accidentally ordered one of my doors wrong size i phoned lady on phone was brilliant getting it sorted out for me . The doors look fantastic i highly recommend this company ."
"Easy to order delivered on time really good service"
"Lovely door, exactly as it looks on line"
"We were expecting the door last week and we still haven’t received it. I sent two emails about it and did not get a reply. I had then to call to try to find out when we should received it to finally get a polite but vague answer. I can’t say anything about the door yet."
"Delivered on time
"I was very happy with the door that I received. Not flimsy like a lot of doors nowadays, but very well constructed and the glass was already fitted which was a bonus. Thank you!"
"Excellent service both from the sales to the delivery"
"Fast reply to original enquiry. Knowledgeable staff, prompt order acknowledgement and speedy delivery. Highly recommend their services."
"It hasn't been delivered yet, that would help"
"Originally purchase went to plan information given came through as advertised and all seemed okay until delivery day...due to recent poor weather that date was changed and a new date confirmed,unfortunately the item arrived on original date but no one was home to receive...no one bothered to contact ref new delivery date so spoke to main office to ask for new date .. was referred to delivery/despatch to confirm that date and after that date was confirmed to our disbelieve it turned up a week early! so although we now have the item and yes in Good Condition which we are very happy with the overall service could have been so much better had the communication worked between sales office team ,delivery depot and the customer."
"Fast and free delivery, pleasant driver arrived very quickly. Very nice item too."
"I am still waiting for my delivery even though it was dispatched over a week ago. No one answers the phone on your contact details and no one reply’s to e mails. Very poor service"