A door was advertised online. I purchased it only to find it was out of stock. I requested a refund on the 9 July. After several days I phoned to check the progress but all mail -boxes were full and I could not leave a message. when after several attempts over several days I spoke with a member of the company i was told the refund would be made that afternoon. A week later, no refund and again difficulty speaking on the phone because amil boxes were full. Another week no refund and difficulty getting through on the phone. Two further phone calls eventually made and following the second when I spoke with the department manger the payment was eventually authorised. He could not provide a satisfactory explanation for the delay in re-payment.