MODA Doors Reviews

Name: MODA Doors
Rating: 4.16

4.2 Rating 1,713 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my moda door so sorry cannot say what quality it is. It states delivery 2-5dats ordered on the 8th November”

Helpful Report

Posted 3 years ago

“One of the doors I ordered was damaged so MODA sent a replacement. The damaged door was not collected even after several months and several phone calls. I eventually disposed of the damaged door as it was in the way and MODA took me to court to pay the full cost of the damaged door. Very Poor Customer service.”

Helpful Report

Posted 3 years ago

“I paid for the door and i never received the product! I called several times and they just turned me down. They said it been dispatched and i have to contact the delivery company. I did contact them and they said i have to contact MODA door company. I end up take this case further and my solicitor got involved as it is not acceptable pay almost £300 for a product and a t like you don’t have to take any responsibility!”

Helpful Report

Posted 3 years ago

“Door was cracked and returned… Am still waiting my refund 7weeks!”

Helpful Report

Posted 3 years ago

“Very poor service. Bought about 10 doors never received any confirmation email. Called the office after few times missed my call someone answered and I added another door to my order. When I asked about confimation email I was told I entered incorrect email address. I give him another email address to sent confirmation however, no text regarding the delivery time or confirmation email was received. At the end my order arrived with some damaged and I am still waiting to hear from them.”

Helpful Report

Posted 3 years ago

“Whatever you do don’t buy from this bunch of cowboys. I wish I’d read the reviews before I purchased my doors. Moda seem to think it’s acceptable to send the same doors out in completely different colours, I gave them the chance to sort the issue out but it’s a case of once they have your money there not interested anymore. I’ve now had to refer the case to my credit card company to sort out. YOU HAVE BEEN WARNED”

Helpful Report

Posted 3 years ago

“Still waiting on my delivery”

Helpful Report

Posted 3 years ago

“Purchased 11 LPD carini doors in 3 different sizes, some of the doors are a totally different colour and not fit for purpose. I’m now been told by LPD that this is normal. See the pics and make your own mind up. Avoid at all costs”

Helpful Report

Posted 3 years ago

“Terrible customer service and delivery took 2 weeks and not the 3-5 days as stated on the website. Moda Doors would not refund delivery costs (a whopping £35) and I have since found out that the door took over a week to even leave XL Joinery warehouse - even though I was advised it was in stock when ordering. I will not be using this company again”

Helpful Report

Posted 3 years ago

“Hi. Your initial help was very good but I am still waiting for the doors to be delivered, which I paid for on the 18th May. I was promised 3 - 5 working days, which means the doors should have been delivered to me on the 25th May at the latest. I was then advised delivery would be on the 2nd June, which I could live with as I had labour there ready to fit the doors, ready for the handover on Friday 4th June. We never received the delivery. I had NO notification there was a problem so trusted they would arrive the following day. NOPE, nothing. I then chased and got the message there was delivery problem. We have now been informed that delivery will be made on Tuesday 8th June between 6:47am and 9:47am, so I am going to have to pay my site agent to get to site early that day. On top of that I need to now get my carpenter back to site to finish the project, and my client is unhappy that we have not finished as discussed. I feel that some compensation should be made and wait to hear from you regarding this matter and poor service. I will add that Callum has been helpful and realise this is not his fault. The door delivery, assuming we get them on Tuesday, will be 14 working days. I paid a premium for these doors based on your promise of the delivery being 3 - 5 working days which has not happened. As mentioned, I look forward to your proposals regarding this matter. If you need to ring me directly my mobile number is 07980 579309. Thanks and regards, Joe Lugg. Director”

Helpful Report

Posted 4 years ago

“Awful service and completely unhelpful. I will never purchase another thing from MODA doors.”

Helpful Report

Posted 4 years ago

“Poor quality doors. The fire door I ordered has a manufacturing fault and MODA doors are refusing to replace it.”

Helpful Report

Posted 4 years ago

“doors delivered on time but noticed the doors were bowed, to late to send back.”

Helpful Report

Posted 4 years ago

“I ordered a 33” door and a frame for a 33” door and you sent me 30” door and a frame for a 33” door”

Helpful Report

Posted 4 years ago

“Orders not arrived on time, or they were out if stock after placing order, some doors arrived damaged but not refunded, wrong items sent. Poor conjunction and poor customer service”

Helpful Report

Posted 4 years ago

“Ordered 8th April today is the 26th which should have been my delivery day(finally)! Just received a text to say it will be tomorrow now as one of their drivers did not turn up this morning, time just now is 12pm. Poor service!”

Helpful Report

Posted 4 years ago

“Still waiting.........Your delivery company LPD failed to deliver on given date. We have had to contact them ....again...to secure another time. Hopefully we can give a review of actual door sometime soon.”

Helpful Report

Posted 4 years ago

“you only supply one knob and i had to make that much slimmer to fit the inside of the room and allow the door ot open fully i supplied my own knob for the out side. the little pack of screws should be illustrated on the instructions. the plan should be on a much bigger scale to make it easier to read. pick someone at random in your office and see if they can fit into a frame. if the frame is the size of the door, they will need to cut say 10mm off the bottom to allow for the pivot.”

Helpful Report

Posted 4 years ago

“Purchased from Moda as good range of Doors with a short delivery promise of 3-5 days. Paid and received invoice confirming 3-5 days. Took 13 days in reality causing additional costs. Quality issue then raised with Jel-wen doors but refused to offer any compensation for time to make good. Find another supplier......”

Helpful Report

Posted 4 years ago

“Poor, still not too receive doors a month on”

Helpful Report

Posted 4 years ago

MODA Doors is rated 4.2 based on 1,713 reviews