Terrible service - AVOID Failed to advise me about delays. Failed to deliver item. Failed to reply to emails. On 21/10/2020 I placed and paid for an order for an item listed as being in stock. 2 days later I received an email stating that the order had been dispatched and would be delivered within 3-5 days A week later on the Friday 30/10/20 the order had not yet been delivered so I phoned and spoke to the customer services manager who advised me that it was out for delivery with the courier and that he would chase them and get back to me on Monday. By Tuesday 03/11/20 I had still heard nothing back so again phoned and was told by the same customer services manager that the order had not been dispatched and in fact had not even been received from the supplier and probably wouldn't be in stock until the end of November. I asked for a full refund which they processed the following day. I emailed a detailed complaint but never received any reply.