Ordered 23rd Oct turned up the 31st Oct only after I did all the chasing. Had to cancel a booked in carpenter. Asked for the delivery to be brought forward so I didn't have to cancel the poor chippy, not possible. Asked for at least a part refund on the £41 delivery, not possible as not authorised (this is the office manager). Asked to speak to someone who was, told only one of the directors could and they were on lunch, couldn't call me, he couldn't tell me when they would be back so I could ring back myself and told me no point anyway as they would only refer back to him. They either have no complaints procedure or staff lie there own convenience. Poor service, really can't be bothered to pursue now as I'm convinced it would be a waste of time. I will just order the other 6 doors needed from elsewhere but wanted to warn others that ordering 8 days before you have a trade booked in isn't as safe as you might think.